Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team We are looking for engineers to join the Global Storage Engineering team with a strong focus on Ceph. In this role, you would be engineering and deploying the latest storage technologies to enable object, block, and file workloads for our internal applications and private cloud. If you have strong dev/ops skills, love to solve complex and challenging problems, and want to participate in some of the most exciting open-source projects, we want to hear from you! What you'll get to do... - Architect and build Ceph clusters from the ground up, creating robust and scalable storage solutions that meet our organizational needs. - Help GoDaddy engineer, deploy, and maintain the next generation of Ceph storage technologies. - Play a key role in managing a large-scale Linux environment, ensuring seamless operations and optimal performance across our extensive infrastructure. - Work closely with internal teams on cross-functional projects to ensure that their assets are delivered quickly and with the highest quality. - Scope and model various workloads to deliver custom solutions based on GoDaddy product offering needs. Your experience should include... - 4+ years of professional Ceph experience, architecting and building Ceph clusters from the ground up - 4+ years of Ceph storage deployment, configuration, performance tuning, monitoring, troubleshooting, integration, upgrades, and maintenance. - Experience working with Ceph Reef, showcasing proficiency in implementing and optimizing this version for enhanced storage performance and reliability. - 3+ years of experience in Python scripting and automation. - 4+ years of professional experience, efficiently managing large-scale Linux server environments. - Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their storage services. You may also have… - Bachelor's or Master's degree in Computer Science, Engineering, or a related field or equivalent experience. - Experience with other distributed storage systems (e.g., GlusterFS, HDFS). - Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner. • Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues. • Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations. • Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE • Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing. Let’s talk about the team - Provide Technical support to ResMed customers. - Work in 24/7 rotational shifts. - Provide insights regarding Somnoware’s platform and feature set to the product and engineering teams based on customer feedback, requirements, and observations. Become a Subject Matter Expert of your assigned accounts and their respective workflows, implementation policies/procedures, regulatory requirements. - Maintains customer service and responsiveness standards in accordance with our SLAs. - Effectively document and communicate customer deployment issues to product and engineering teams as needed. - Participate in the planning process of enhancements and new features with our Product team. Deep understanding of customer workflows and technical requirements is essential. - Work closely with Customer Success Team to ensure pending issues are resolved at certain customer locations prior to Go-live. - Track and maintain all client communications and ticket documentation. Let’s talk about the role The ideal candidate should be a technical graduate with excellent English-speaking skills and a natural customer support attitude. Knowledge of basic computer operations and experience in IT/product support is an added advantage. Proficiency in office tools such as Excel, Word, and PowerPoint are required. Strong customer service skills, the ability to excel under pressure, and proven multi-tasking and time management skills are essential. Taking initiatives, having a strong willingness to learn, and being open to work in 24x7 rotational shifts are also necessary. Responsibilities include providing best-in-class customer service, technical troubleshooting, and problem resolution to customer queries over phone/email/chat. Providing technical assistance to users of software products through problem identification and resolution. Prioritizing support tickets, responding to inquiries in a timely manner, and collaborating with other departments to identify solutions. Key Responsibilities include: - Manage customer support requests daily. - Respond, resolve, escalate tickets in accordance with our SLA standards. - Maintain business relationships with your assigned accounts. Take a proactive approach to supporting your portfolio by anticipating potential issues and constantly communicating with your customers. Don’t just close tickets. - Conduct calls with customers to assess reported issues and troubleshoot. - Create new customer entities, databases, and provision user accounts. - Collaborate with the Marketing team on developing training guides for end users. - Escalate technical issues as needed to facilitate rapid resolution. - Identify gaps and communicate customer requirements to the product team. - Contribute to knowledge base by identifying solutions and documenting them for future use. Let’s talk about you - Bachelor’s degree. Technical degree will be an added advantage. - Minimum of 2 years of related experience. - Basic experience in technology and technical support required. - Experience supporting an enterprise application with customer-facing experience if highly desirable. - Proficient in complex troubleshooting, problem solving, and root cause analysis. - Experience with Microsoft Word, Excel, PowerPoint, Visio. Experience in Salesforce, Zendesk, JIRA is desirable. - Good communication skills - Follows standard practices and procedures and applies basic theories, concepts, principles and methodologies in analyzing situations or data. - Ability to coordinate and oversee critical customer issues and deliver resolutions punctually. - Work remotely with limited supervision. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

• Responsible for configuring WhatsApp Business API, Kata CX, and Omnichannel accounts. • Resolving technical issues via email, tickets, WhatsApp, and SeaTalk. • Proactively monitoring system health and maintaining custom client reports. • Managing Kata CX credit top-ups and addressing client inquiries regarding chatbot functionality. • Investigating incidents through log analysis and creating Root Cause Analysis (RCA) documentation.