Role Description This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. - Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST - Location: Remote - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status. - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft Office (including Word and Excel). Qualifications - High School Diploma or GED. - Ability to commute between locations as needed. - Able to work overtime during peak seasons when required. - Basic computer proficiency. - Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. - Professional verbal and written communication skills in the English language. - Detail and quality oriented as it relates to accurate and compliant information for medical records. - Strong data entry skills. - Must be able to work with minimum supervision responding to changing priorities and role needs. - Ability to organize and manage multiple tasks. - Able to respond to requests in a fast-paced environment. Requirements - Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. - Maintain confidentiality and security with all privileged information. - Maintain working knowledge of Company and facility software. - Adhere to the Company's and Customer facilities Code of Conduct and policies. - Inform manager of work, site difficulties, and/or fluctuating volumes. - Assist with additional work duties or responsibilities as evident or required. - Consistent application of medical privacy regulations to guard against unauthorized disclosure. - Responsible for managing patient health records. - Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. - Ensures medical records are assembled in standard order and are accurate and complete. - Creates digital images of paperwork to be stored in the electronic medical record. - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. - Answering of inbound/outbound calls. - May assist with patient walk-ins. - May assist with administrative duties such as handling faxes, opening mail, and data entry. - Must meet productivity expectations as outlined at specific site. - May schedule pick-ups. - Other duties as assigned. Benefits - Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. - Company equipment will be provided to you (including computer, monitor, virtual phone, etc.). - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance.

Manage imaging workflows and processes in the Digital Imaging Lab, digitize and organize archival materials, supervise student assistants, and conduct quality control for imaging projects while adhering to archival standards.

Role Description This is a full or part-time remote role for a Recare & Reactivation Specialist at The Schedule Squad. The specialist will be responsible for: - Following up with patients who didn't schedule - Turning potential bookings into confirmed appointments - Increasing patient reactivations Qualifications - Customer Service, Sales, and Communication skills - Experience in scheduling and appointment setting - Ability to track and follow up on patient interactions - Data analysis and reporting skills - Attention to detail and organization - Knowledge of dental industry practices - Ability to work independently and remotely - Experience with patient relationship management systems Requirements - At least 1 year of work experience with Dentrix - At least 1 year of work experience with Eaglesoft - At least 1 year of work experience with Open Dental - Comfortable working in a remote setting - Legally authorized to work in the United States Benefits - Cost-effective services compared to hiring full-time employees - No overhead or training costs Company Description The Schedule Squad provides expert-level support to help turn potential past-due hygiene appointments and treatment plans into confirmed bookings. The team follows up with patients who haven't scheduled to improve booking rates.

• Prepare, review, and submit billing accurately and on time • Verify client eligibility and benefits before services are provided • Track accounts receivable and follow up on unpaid or denied claims • Resolve billing issues, discrepancies, and denials in a timely manner • Stay current on billing requirements and payer guidelines • Work closely with program and administrative staff to ensure documentation supports billing • Generate reports on billing activity, collections, and outstanding balances • Ensure compliance with all applicable billing regulations and standards • Support audits by gathering and providing necessary documentation • Maintain strict confidentiality of client and financial information