We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.  Responsibilities: - Lead and support a team of Legal Intake Specialists to meet team goals.  - Monitor call metrics, conversions, and quality to drive performance.  - Coach team members through regular feedback, QA reviews, and training.  - Step in on escalated cases or client issues when needed.  - Ensure accurate documentation and use of CRM systems.  - Drive operational discipline—ensuring reports, blockers, and shifts are managed well.  - Collaborate with cross-functional teams to optimize intake processes.  - Identify gaps or blockers and recommend improvements.  - Maintain a positive, goal-driven team culture.

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.  Responsibilities: - Lead and support a team of Legal Intake Specialists to meet team goals.  - Monitor call metrics, conversions, and quality to drive performance.  - Coach team members through regular feedback, QA reviews, and training.  - Step in on escalated cases or client issues when needed.  - Ensure accurate documentation and use of CRM systems.  - Drive operational discipline—ensuring reports, blockers, and shifts are managed well.  - Collaborate with cross-functional teams to optimize intake processes.  - Identify gaps or blockers and recommend improvements.  - Maintain a positive, goal-driven team culture.

Role Description Assistance à la production-secrétariat : - Assurer l'accueil téléphonique et physique - Gérer le courrier entrant et sortant - Prendre en charge des aspects logistiques de la personne et/ou de l'équipe (suivi des agendas, prise de rendez-vous) - Apporter son assistance à la préparation des réunions et au montage des dossiers - Mettre en forme et valoriser les supports bureautiques - Assurer l'archivage papier et électronique Instruction de dossiers-gestion de procédures : - Instruire les dossiers de gestion courante dans le domaine du conventionnement sans travaux Positionnement dans la structure : sous l'autorité directe du chef de cellule Relations internes et externes : - Autres instructeurs de la cellule - Autres cellules du SVH - Agences territoriales - Assistants à maîtrise d'ouvrage, animateurs d'OPAH ou de PIG - Professionnels du bâtiment : architectes, entrepreneurs, agences immobilières - Propriétaires Responsabilités tenant au poste ou au positionnement du titulaire : - Autonomie dans l'instruction des dossiers de conventionnement Qualifications - Compétences techniques : - Maîtrise des outils bureautiques et informatiques - Connaissance du service, des responsabilités de chacun - Connaissance de l'environnement du service et des principaux interlocuteurs - Connaissance de la réglementation du conventionnement sans travaux - Connaissance des règles de classement et d'archivage - Compétences transversales : - Savoir hiérarchiser l'importance des informations - Faire preuve de disponibilité matérielle et relationnelle - Adapter la mise en forme et la valorisation d'un document à la nature de ce dernier - Utiliser la charte bureautique et le guide d'harmonisation des écrits administratifs - Rédiger des courriers simples - Suivre les différents délais, anticiper et alerter - Compétences relationnelles : - Savoir écouter, échanger avec les partenaires - Sens de la communication - Savoir écouter, échanger avec les usagers - Savoir s'adapter aux situations et aux interlocuteurs - Être réactif, dynamique et discret Requirements - Documents à transmettre : - Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire - Personnes à contacter : - ludovic.gonzalez@loire.gouv.fr - laurence.roch@loire.gouv.fr

Job DetailsPosition Type: Full TimeSalary Range: $75,000.00 - $90,000.00 SalaryTravel Percentage: NoneJob Category: OtherJob Summary The Senior Contracts and Legal Specialist plays a key role in the Contracts and Legal department through effective contract and legal matter management in accordance with organizational standards, regulatory requirements, and best practices. Essential Duties and Responsibilities Manage the entire contract lifecycle to include intake and triage, drafting, reviewing, negotiating, executing, filing, renewing or terminating contracts of low to high complexity. Manage queue of contracting and legal requests according to priority and urgency, while managing multiple, competing deadlines. Review, redline, and negotiate contracts according to organizational standards and ensuring regulatory compliance. Primarily sell-side contracting for all lines of business for new business and renewals. Low volume of buy-side contracting aligned by category. Contracts types include but are not limited to: Confidentiality and Non-Disclosure Agreements, Services Agreements, Statements of Work, Business Associate Agreements, Data Protection Agreements, Independent Contractor Agreements, Software License Agreements, and Software as a Service Agreements. Route documents for deviation review and approvals as necessary; route for signatures. Manage expirations and collaborate with Sales & Account Management teams and internal business partners on renewals. Maintain and optimize contracting processes within LinkSquares contract management system ensuring accurate data entry, document naming, tagging, and filing. Assist with template maintenance; playbook and clause library development. Assist with corporate filings and registrations with government entities. Coordinate and prepare document production subpoena responses. Serve as a key point of contact to internal stakeholders and business partners on contracting best practices, internal standards, and regulatory compliance. Collaborate with Operations & Medical Records teams regarding certain requests for medical records. Ensure a high level of responsiveness to internal stakeholders and collaborate on cross-functional objectives. Oversee departmental operations in Manager's absence. Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare. QualificationsEducation and Experience BA/BS Degree required; preferably in Paralegal/Legal Studies, Law, or Business with a Concentration in Law; Juris Doctor preferred but not required. Six or more years of contracting experience in a law firm or corporate contracts or legal department. Notary, or willing to become one. Prior experience in healthcare or other regulated industry preferred. Skills and Competencies Comprehensive knowledge of contract structures, legal terminology and concepts. Strong critical and analytical thinking skills; problem solving, and decision making. Cross-functional communication skills with a track record of successfully collaborating with sales, account management, internal business partners, and operational teams. Ability to manage multiple priorities with competing deadlines with attention to detail, accuracy, and sense of urgency. Ability to break down legal concepts and guide stakeholders on best practices as appropriate. Superior organizational skills with a keen eye and impeccable attention to detail. Demonstrate cooperative behavior with colleagues, supervisors and clients. Basic to intermediate knowledge of HIPAA and OSHA. Dedicated to providing exceptional service to internal and external customers. Professional demeanor; maintains privacy and confidentiality; embraces change. Able to meet and exceed daily and weekly individual performance goals. Able to work independently and collaborate and assist when needed. Computer Skills Must be proficient in the Windows operating system environment, Microsoft 365 including Word, Excel, and Teams. Must be proficient with Adobe Acrobat Professional and Adobe Sign. Experience with contract management system; preference for LinkSquares. Familiarity with Salesforce preferred. Able to learn other software as needed. Physical Demands Requires sitting for long periods of time, working at a desk. Some bending and stretching could be required. Working under stress and use of computer/phone required. Manual dexterity required for use of computer keyboard and mouse. Occasionally may be required to stand, walk, stoop, kneel and/or crouch. May occasionally lift and/or move up to 15 pounds. Work Environment Mainly indoor, office environment conditions. Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements. This position has a salary range of $75,000.00 - $90,000.00 per hour. Final compensation offered will be determined by factors such as job-related knowledge, skills, experience, and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.