Inktel Contact Center Solutions

Role Description If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications - Proven track record of ALL of the following STRIVE values: - [S]ervice - [T]enacity - [R]esponsibility - [I]ntegrity - [V]ersatility - [E]ntrepreneurship - Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness - Strong desire to be helpful and take ownership to resolve customer situations - Empathetic and active listening - Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar - Positive outlook and enthusiastic attitude - Conscientious team player - Driven by delivering results - Professional demeanor, put together - Dependable and consistent, history of good attendance - Naturally curious with an aptitude for learning and understanding quickly - Ability to multitask by reading, typing, and navigating through applications while speaking with customers - Prior customer service/troubleshooting experience preferred - BILINGUAL (Fully Fluent in English and Spanish or Creole) Requirements - Communicate with customers in a proactive and professional manner. - Respond to questions and provide information while exceeding customer expectations. - De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs. - Identify root cause of inquiries by asking probing questions to determine the best solution. - Maintain required product knowledge to deliver best in class service. Benefits - Start Date: June 1, 2026 - Training Schedule: Monday through Friday 9am-5pm EST for the first 3 weeks - Production Schedules available: Regular Shift – 5 days a week (includes Sundays (40 hrs a week) - Pay: $16.19/hr - Must be Bilingual (English & Spanish or Creole)

Description Voted “Best Place to Work in FL”* by the Sun Sentinel! We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment. In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Responsibilities: - Strong desire to be helpful and take ownership and resolve customer situations - Identify root cause of inquiries by asking probing questions to determine the best solution - Provided customer relationship management tool to research inquiries and document customer interactions - Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems - Guide callers through troubleshooting, navigating the client's menus - Maintain required product knowledge to deliver best in class service - Exhibit a positive attitude and bring enthusiasm to work each and every day - Proven record of great attendance and demonstrating skills as a team player Qualifications: - Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar - Ability to multitask by reading, typing, and navigating through applications while speaking with customers - Seek 1+ yrs of experience & familiarity in the food ordering - Must be able to communicate effectively with customers, management, and co-worker Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Role Description Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. - Respond to all client communication via email. - Provide client support regarding account inquiries, service, programs/promotions, and .com/Direct technical issues. - Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. - Agents may be asked to transition between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. Company Description

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support and will be an independent contractor. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.