Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in India, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life, from planning logistics to enhancing the participant experience. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a startup tech environment.  Please note: This is a remote contractor role (40 hours/week, 8 hours/day, invoiced monthly) based in India. Working Hours: 8 am EST - 5 pm EST; 2 pm-11 pm (GMT+1) What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.    When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.  - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities:  - Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants. - Maintain planning trackers and calendars to keep internal and external teams aligned - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact - Maintain internal documentation, including SOPs, best practices, and planning templates - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events - The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Your role at DynatraceThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model. Role & Responsibilities: - Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning - Own renewal strategy and subsequent on time renewal of subscription(s) - Build Dynatrace brand awareness and loyalty, Defend against the competition - Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items - Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution - Coordinate account activities with sales teams for Assigned accounts within territory - Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts - Act as customer advocate and liaison to become a Trusted Advisor - Travel as required (punctual) What will help you succeedMinimum Requirements: - Bachelor’s degree or equivalent work experience - Excellent verbal and written Spanish and English language skills; fluency in Portuguese highly valued - 4-5+ years relevant experience in customer success, account management, or similar field Preferred skills and experiences: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices - Proven expertise working with the executive level in client environments, as well as with procurement and business owners - Excellent verbal, written and interpersonal communication skills - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition - Highly motivated, energetic and committed to getting results - Ability to develop strong relationships with the user/customer/internal communities - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc - Act as customer advocate and liaison to become a Trusted Advisor Travel as required Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

DescriptionAbout Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort and peace of mind when it matters most. We partner with leading employers, insurers and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America and launched in the UK earlier this year. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About this role This is a rare opportunity to join a mission-driven company at the moment it enters a new market, and shape what great looks like from day one. As Empathy's first Client Success Manager in the UK, you'll own the post-sale relationship with our predominantly financial services partners end-to-end. You'll be the person our clients trust to deliver on the promise made during the sale — driving smooth launches, deep adoption, and the kind of measurable value that makes renewal a foregone conclusion. This isn't a role where you're handed a playbook and told to follow it. You'll help write it. You'll design the processes, cadences, and client experiences that will define our UK success motion — with your work directly influencing how Empathy grows across the region. In this role you will - Act as the primary post-sale point of contact for a portfolio of insurer and wealth management partners, building relationships that go deep into client organisations. - Lead onboarding and implementation workstreams — managing timelines, aligning stakeholders, and proactively surfacing and resolving risks before they become problems. - Drive adoption and utilisation by understanding what success truly looks like for each partner, designing the right touchpoints, and iterating based on performance data and client feedback. - Run a disciplined cadence of client engagement — weekly implementation syncs where needed, monthly and quarterly check-ins, and well-crafted QBRs and EBRs that tell a clear value story. - Build and maintain living account plans: goals, success metrics, stakeholder maps, risk signals, and renewal readiness assessments. - Use data to identify risks early and the lead the design and implementation of targeted solutions - Partner with, Product, Care, Marketing, and Sales to deliver exceptional client-facing experiences. - Help shape the UK success playbook, building the repeatable processes and frameworks that will scale as we grow. Requirements - 4+ years managing B2B or B2B2C enterprise accounts in Customer Success orAccount Management — with a track record of clients who genuinely love working with you. - Strong programme and stakeholder management skills, including experience leading complex, multi-threaded workstreams with senior client contacts. - A data-fluent mindset — comfortable digging into performance metrics and translating numbers into a clear, compelling value narrative. - Excellent communication across every format: executive presentations, client emails, internal briefs, and live conversations where it counts. - A proactive, structured working style. You don't wait to be told what to do — you anticipate, plan, and follow through. - Genuine curiosity about the financial services, insurance, or employee benefits space — prior experience in regulated industries is a strong plus. - Comfort with ambiguity and a builder's mindset. You're energised by the prospect of creating something new, not intimidated by it. Why Join Empathy - Mission that matters — every partnership you manage directly improves the experience of families navigating bereavement. - First in market — shape how Empathy shows up in the UK, with real influence over strategy, culture, and process. - Proven platform — you're not selling a concept; you're delivering something with 45 million users and a strong US track record behind it. - Close-knit, collaborative team — you'll have a clear line to leadership in both the UK and the US. - Competitive package —options, 25 days PTO, home office and co-working stipend, and annual wellbeing budget.

• Analyze lifecycle data and translate insights into clear, actionable recommendations for customers and internal business partner teams. • Identify root causes, define and activate solutions, and deploy cross-functional support as needed to drive resolution and improve customer health. • Own and manage the customer lifecycle from onboarding through renewal, ensuring customers achieve defined goals and measurable outcomes. • Conduct quarterly Business Reviews to align performance, value realization, ROI, and proactively position renewals. • Develop and execute detailed account plans to accelerate customers through the Lifecycle Journey, driving adoption, engagement, and long-term success. • Lead customer onboarding and training initiatives to ensure full utilization and optimization of the Tranzact, self-service platform. • Manage Revenue Risk Assessment Dashboards to identify churn risks, develop mitigation strategies, and protect recurring revenue. • Own the renewal process end-to-end, including forecasting, renewal strategy development, pricing discussions (as applicable), stakeholder alignment, and timely contract execution to ensure high gross and net revenue retention. • Identify expansion, upsell, and cross-sell opportunities, partnering with Sales to drive pipeline growth and increase customer lifetime value. • Provide responsive, knowledgeable, efficient, and professional post-sale support through the Tranzact portal, IVR, and email channels. • Maintain an industry wide perspective on best-in-class customer experience practices to continuously elevate service delivery and customer outcomes.