• Own the end-to-end customer lifecycle for a portfolio of mid-to-large accounts, driving adoption, outcomes, renewals, and expansion • Partner with customers to define success criteria, align on business objectives, and build actionable, outcome-oriented success plans • Proactively monitor customer health, identify risks and opportunities, and lead mitigation and renewal strategies in partnership with Sales • Quantify and communicate customer value and ROI through business reviews, executive-ready presentations, and ongoing success metrics • Drive adoption of Gainsight solutions by advising customers on best practices, use cases, and optimization opportunities • Collaborate cross-functionally with Sales, Product, Support, and Services to deliver a cohesive, high-impact customer experience • Share customer insights internally to influence product direction, services strategy, and go-to-market improvements

• Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. • Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. • Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. • Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. • Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. • Monitor client engagement metrics and proactively address signs of churn risk. • Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. • Support clients in Korea, leveraging cultural and regional knowledge to build trusted relationships. • Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program. • Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS. • Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs. • Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts. • Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles. • Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives. • Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs. • As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations. • Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams. • Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities. • Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience. • Showcase new product features from releases and capture client requests for integration into product roadmap development. • Attend industry networking events and trade shows to expand FICO's presence within the mortgage market. • Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization. • Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients. • Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Senior Clinical Research Associate ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do: You will lead on clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement. Key responsibilities include: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: You will have a strong foundation in clinical trial monitoring, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Willingness to travel as required (approximately 60%) What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply