• Manage sales pipelines and accounts in a proactive manner to ensure attainment of the individual and group contributions to the established goals. • Provides forecast and ensure individual contributors drive partner’s engagement and satisfaction throughout the entire partner lifecycle. • Participate in 1 to 1 training, and coaching of new hires and low performing employees. • Participate in regular business review meetings or forecast calls. • Engage Acronis Technical support, RnD, other teams.

Role Description As Senior Customer Lifecycle & CRM Manager at IONITY, you will own and scale our lifecycle marketing engine across Europe. Working at the intersection of Marketing, Product, and IT, you will turn behavioural signals into high-performing customer journeys that drive retention, loyalty, conversion, and customer lifetime value. This role is part of our investment in making lifecycle marketing a core growth lever at IONITY. You will take end-to-end ownership of our CRM ecosystem built around Braze, evolving segmentation, automation logic, measurement, and governance to scale sustainably across markets. You are a hands-on impact driver who can operate in Braze day to day and zoom out to shape lifecycle strategy. You enjoy combining creative messaging with technical precision, and you know how to turn data into action through structured experimentation. You will join our Marketing & Communications team and report to the Team Lead Marketing Activation. You’ll be working in tandem with a rockstar junior talent for customer lifecycle & CRM management to bring peak electric torque on the street. This is a rare opportunity to own lifecycle marketing at scale in a fast-growing EV ecosystem, with the freedom to build, test, and shape how we engage customers across Europe. Key Responsibilities - Own Braze end to end, including campaign build, journey architecture, triggers, segmentation, template structure, QA, and continuous optimisation across markets. - Lead lifecycle strategy and execution across email, in-app content cards/messaging, and push, from onboarding to upsell, win-back, churn prevention, and renewal. - Define segmentation and lifecycle frameworks, building behavioural cohorts, lifecycle stages, and commercial segments that scale across markets and use cases. - Own performance tracking and lifecycle analytics, defining KPIs, building reporting routines, and connecting CRM outcomes to retention, conversion, and revenue impact. - Drive experimentation and optimisation, running structured testing (A/B tests, holdouts, timing/frequency optimisation) to continuously improve lifecycle performance. - Partner with Product and IT to strengthen CRM foundations, including taxonomy, event tracking, naming conventions, governance, and roadmap priorities. - Connect CRM and website experiences, collaborating with Webflow and agency partners to align journeys, landing pages, and future web personalisation opportunities. Qualifications - 4–7+ years of experience in CRM, lifecycle marketing, marketing automation, or customer engagement, ideally in a digital product, subscription, mobility, or app-based environment. - Strong hands-on Braze expertise, including journeys/canvases, segmentation, personalisation, and performance optimisation. - Proven ability to combine strategy and execution, building lifecycle roadmaps while delivering high-quality campaigns and automations yourself. - Strong analytical mindset, comfortable with performance metrics (engagement, conversion, retention, churn), cohort analysis, and incremental lift thinking. - Commercial mindset and customer-first thinking, with the ability to balance brand, user experience, and growth impact. - Strong cross-functional collaboration skills, experienced working with Product, IT, Design, and Content teams to deliver integrated journeys. - HTML knowledge and confidence working with templates, structured content, and CRM production workflows. Bonus Points (Nice-to-Have) - Familiarity with Webflow CMS and how lifecycle campaigns connect to landing pages and conversion journeys. - Experience with incrementality measurement (holdouts, uplift modelling) and lifecycle reporting frameworks. - Understanding of event tracking and data structures, and how to translate business questions into tracking and segmentation needs. - Experience operating CRM across multiple markets, including localisation and market differences, enabling our organisation to scale smart. - Curiosity about emerging lifecycle channels, including testing new channels to engage and communicate with customers. Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

Title: Customer Retail Manager-Mobile Location: Mobile, Alabama or Pensacola, Florida , USA Job Description: Due to customer connectivity, we require this role to be based in Mobile, Alabama or Pensacola, Florida. Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level. This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 1) Ensuring customer agreements are executed and upheld 2) Driving distribution & share growth through shelving, new item, void closure and reset activity 3) Selling against promotional and incremental opportunities to achieve revenue targets 4) Price monitoring and management 5) Direction, monitoring, and assistance of agency relationships at store level 6) Partner with the Kraft Heinz Customer Sales Management team to align on retail specific priorities and expectations 7) Proactively communicates store level feedback and strategic opportunities with internal partners Essential Functions & Responsibilities - Develop, enhance, leverage field customer relationships - Execute sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers - Ensure effective execution of customer agreements and promotional programs - Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities - Work in a team environment with Account Leads and team leadership to maximize growth opportunities. - Fosters thought leadership through strong engagement and effective communication - Displays a growth mindset through best-in-class execution while elevating and influencing others Expected Experience & Required Skills - Ability to work with autonomy with minimal supervision - Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process) - Ability to be present and working in stores as early as 7:30AM Monday - Friday based on business needs - Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game) - Exemplary interpersonal skills and ability to communicate/negotiate/relationship build with key contacts both internally and externally (all levels of management/associates) - Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities - Previous selling, merchandising or customer service experience is preferred, but also open to candidates with a proven history highlighting their ability to drive and deliver exceptional business results - Keen interest in sales and merchandising - Experience in the CPG Industry preferred – grocery channel experience highly preferred - Ability to demonstrate prioritization skills and multi-tasking capabilities Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $68,900.00 - $86,100.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: - Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments - Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training - Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs - Financial – 401k, Life, Accidental Death & Dismemberment, Disability

• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers • Manage diverse customer needs through robust product knowledge and expertise • Consult on best practices, workflows, and management business reviews • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Record customer activity, outcomes, issues, and communication in customer management tools • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming customer renewals • Use customer management tools to track customer communication, issues, and metrics