• Prospects for and identifies new opportunities for profitable product solutions within their assigned territory • Build and maintain healthy opportunity pipeline as defined by sales leadership, while driving continuous improvement in pipeline velocity • Actively engage appropriate SAM/KAM’s to ensure local strategic alignment to global vision at local, critical Strategic and Key Account locations • Maintain a disciplined approach and cadence to proactive engagement with all assigned accounts • Perform liaison duties between customer and company regarding specifications, drawing interpretations, production schedules, quality control demands, packaging requirements, etc • Fully utilize SFDC with regards to customer information, depth and breadth of contacts, opportunity management and competitor performance and overall landscape • Ensures process adherence across aspects of the sales process and subsequent business process expectations • Actively manage customer expectations and take action to ensure customer satisfaction leading to enhanced business relationship and loyalty

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C-suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus. Account Manager Responsibilities - Project Management - Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects. - Set up and track projects in TILT’s project management tool (Monday.com), updating as needed. - Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results. - Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments. - Client Services - Build and maintain strong client relationships. - Serve as the day-to-day client contact alongside the Account Lead. - Lead client meetings and presentations with confidence. - Keep clients informed on project status, challenges, and opportunities. - Ensure clear, effective communication of client needs. - Support client business growth by recommending, fostering, and delivering strategic thinking. - Evaluate internal team input relative to client goals and preferences. - Prepare and deliver client presentations to explain strategies and solutions. - Financial Tracking - Oversee billing processes, including purchase orders, invoices, and monthly project reporting. - Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata). - Account Growth / Business Development Support - Collaborate with the Account Lead to identify new projects and budgets during planning sessions. - Contribute to organic growth by developing new business opportunities with existing clients. - Draft and manage account/project scopes of work, proposals, and briefs. Qualifications - 3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in-house role). - Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience). - Experience working with and managing relationships across all levels, including Managers, Directors, and C-suite executives. - Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time-tracking software. - Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem-solving, and team leadership. - High commitment to quality, integrity, and urgency in execution. Requirements - Must be authorized to work in the United States (no sponsorship available). Benefits - Flexible schedule - PTOMG! Flexible PTO Policy - Health, vision, and dental insurance - Life insurance - 401(k) with employer match Work Environment - Role operates on PST hours. - Fully remote position with travel to client offices, as needed. - California-based candidates in Los Angeles and San Francisco highly preferred. - Also considering applicants residing in Salt Lake City, UT.

• Leverage a deep understanding of the venture capital and private equity ecosystems to cultivate and lead relationships with key strategic partners across banking, legal, tax & audit and other service providers • Design and implement formal partnership frameworks that amplify Aduro’s service lines, driving mutual value and increasing client stickiness through integrated service delivery • Collaborate with Marketing team to produce bespoke, co-branded initiatives - including curated GP dinners, roundtables, and virtual programming - to drive high quality lead generation for Aduro and our partners • Serve as a primary face of the firm at hosted and sponsored industry events, maintaining a sophisticated presence that strengthens relationships with both clients and market influencers • Own “Partner-Sourced Leads” and “Partner-Sourced Revenue” targets, tracking the pipeline from initial referral to closed-won contract • Develop and deliver messaging and tools that empower partner teams to articulate Aduro’s unique value proposition and key differentiators within their own networks to drive meaningful referrals • Demonstrate a deep understanding of the fund administration landscape and competitor dynamics to effectively position Aduro’s offerings

• Achieves goals and objectives set for customer retention, close rates, and new business volume • Achieves goals and objectives set for gross margins and the profitability of new business • Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process • Generates accurate expense reports and lists of new and/or potential contacts in their territory • Delivers accurate monthly and quarterly projections for anticipated new business volume • Responds promptly to all quote opportunities and requests from customers and prospects • Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position • Effectively addresses customer questions and concerns, documents the conversations, and takes appropriate action to overcome objections • Provides support for projects and uses analysis to discover the cause and effect of specific problems • Contributes to Company promotional and marketing activities to generate leads for our sales process • Assists with customer presentations and participates with customer calls or on-site customer visits.