• Mastering the Inbox: Handling a high volume of support requests via email and chat with precision and speed. (Note: There are no inbound phone calls—your focus is on high-quality written communication). • Hosting Expert Webinars: Leading virtual, group training sessions and webinars for our global clients (such as Accor) to drive product adoption and success. • Creating Digital Resources: Identifying common questions from your tickets to help build our video library and FAQ section, making it easier for clients to self-serve. • Communicating Across Borders: Fluently translating client needs into actionable insights for our product and account teams in English and either German or French. • Maintaining Platform Accuracy: Assisting with occasional account configurations and property setups to ensure our clients’ data remains seamless.

IRFID S.r.l. è una società di consulenza aziendale e un ente di formazione riconosciuto a livello nazionale, leader nell’erogazione di percorsi formativi per professionisti nei settori Autismo, DSA e ADHD. Tra i nostri clienti figurano realtà di rilievo quali NeapoliSanit, AIAS – Sez. Nola, Hospice Fondazione Clotilde, Centro Medico Moscati, Irfid Sanitario, Garage94 e Futura Care. Per ampliamento del nostro network formativo, ricerchiamo Formatori/Docenti qualificati per l’erogazione della Formazione Generale e Specifica dei Lavoratori ai sensi dell’art. 37 D.Lgs. 81/08. Requisiti: La ricerca è rivolta esclusivamente a Professionisti che soddisfino i criteri previsti dal D.I. 06/03/2013 per la qualificazione del formatore in materia di salute e sicurezza sul lavoro. Il candidato deve possedere almeno uno dei criteri previsti dalla normativa, tra cui: 1. Percorso accademico: - Laurea coerente con l’area tecnico‑prevenzionistica (es. Ingegneria, Architettura, Tecniche della Prevenzione, Scienze della Sicurezza) - Formazione in didattica ≥ 24 ore oppure comprovata esperienza di docenza. 2. Esperienza professionale - Almeno 3 anni di esperienza nel settore della salute e sicurezza sul lavoro - Capacità didattica documentata (es. 32 ore di docenza negli ultimi 3 anni). 3. Ruolo tecnico (RSPP/ASPP) - Almeno 6 mesi come RSPP o 12 mesi come ASPP - Formazione in didattica (24 ore) o esperienza di docenza. 4. Aggiornamento professionale - Aver svolto almeno 24 ore di aggiornamento nell’ultimo triennio nell’area di competenza. I candidati dovranno fornire evidenza documentale dei requisiti (attestati, lettere di incarico, dichiarazioni del datore di lavoro, registro ore di docenza). Competenze richieste: · Qualifica di Formatore per la Sicurezza ai sensi del D.I. 6/3/2013 · Conoscenza aggiornata dell’Accordo Stato‑Regioni 2025 · Esperienza nella gestione di corsi in presenza e/o online · Eccellenti doti comunicative, chiarezza espositiva e capacità di gestione dell’aula Dettagli dell’offerta: · Collaborazione Libero Professionale · Retribuzione: 100,00€/h, con possibilità di incremento in base all’esperienza · Collaborazione con un ente di formazione riconosciuto a livello nazionale · Inserimento stabile nel network IRFID per corsi ricorrenti e nuovi progetti formativi IRFID S.r.l. informa che, ai sensi degli artt. 13 e 14 del Regolamento 679/2016 e del Codice Privacy 196/2003 e s.m.i., i dati comuni, ma anche sensibili e particolari, comunicati tramite l’invio del C.V. verranno raccolti e trattati con la sola finalità di selezione e reclutamento; pertanto, potranno venirne a conoscenza anche soggetti terzi potenziali datori di lavoro. Conserveremo il C.V. per un periodo di 24 mesi. Invitiamo, pertanto, i candidati di ambo i sessi a leggere la nostra Informativa Privacy su www.irfid.eu

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions • Provide product information and recommendations tailored to customer needs • Identify opportunities to enhance customer experience and suggest process improvements • Escalate complex issues to appropriate departments while keeping customers informed of progress • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions • Meet performance targets for response time, resolution rate, and customer satisfaction scores • Collaborate with team members to share best practices and support one another in delivering excellent service • Adapt to changing priorities and handle multiple customer requests simultaneously

Description 100% remote position Equipment will be provided *Must have high-speed internet* -The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections. -Customer Service Specialists will be taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling (will be scored on % of leads per call and "booking" next appointment for a tech to come out for an inspection. Some states can't schedule a service until an inspection has been completed so looking to schedule techs to come out. Not able to give quotes over the phone which is also why they need to schedule a tech to come out). -Specialists will take anywhere from 80-100 calls a day. -Must have at least 2+ year of call center experience (sales experience is "nice to have" for overcoming objections with scheduling inspections). -Recommend products to customers, based on customers’ needs and interests. -Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. -Estimate or quote prices, credit or contract terms, warranties, and delivery dates.-Provide customers with product samples and catalogs. Job Type & Location This is a Contract position based out of Glendale, AZ. Pay and BenefitsThe pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.