• Lead the design, policy development, vendor selection, and implementation of competitive benefits programs to support regional expansion • Evaluate current benefits policies and programs and develop recommendations to ensure programs are competitive, align with CrowdStrike’s benefits philosophy, comply with local regulations, and are scalable • Stay current on legislative and market trends and practices, and recommend changes as needed • Effectively communicate with employees and leaders to ensure benefit programs are fully understood and appropriately valued • Manage relationships and contracts with benefits brokers, carriers, and plan vendors • Manage and administer LATAM and Canada benefits programs including health, risk, retirement, time-off, and perks/allowance programs • Lead the annual benefits renewal process and educate employees on program changes/utilization • Partner with local HR Business Partner on new group benefit plans or changes, as needed, to support business initiatives • Ensure adherence to country-specific regulations and reporting requirements • Work closely with internal partners to build out benefits program and time-off tracking in Workday • Participate in the annual budgeting process and track provider and program costs with the Finance team • Review and approve benefits invoices to ensure timely payment • Identify and implement process improvements and automation opportunities leveraging Workday and other HR technologies to streamline benefits administration, communication and reporting • Create reporting dashboards to track regional benefits costs and utilization, delivering actionable insights for internal partners • Support M&A HR activities for any due diligence and/or integration activities as needed • Support special projects as needed

• Own the end-to-end Student Pulse survey workstream, ensuring it runs efficiently and delivers high-quality outputs at scale. • Manage timelines, workflows, and coordination across a multi-study research portfolio. • Maintain consistency across studies while evolving content to reflect new questions and priorities. • Identify and implement incremental improvements to survey design, workflows, and output quality. • Design and refine surveys in Qualtrics, including question development, logic, and structure. • Own survey fielding strategy, including rotating modules aligned to quarterly priorities. • Ensure data integrity through strong survey design and proactive quality checks. • Oversee data validation and QA processes to maintain accuracy across all datasets. • Lead the development of Student Pulse deliverables, including quarterly reports and additional topic-specific deliverables. • Maintain a high standard of data accuracy and quality, ensuring analysis and related outputs are free of errors and inconsistencies. • Translate data into clear, insight-driven narratives with a strong point of view. • Build and review executive-ready reports, dashboards, and thematic deep dives. • Manage and develop one mid-career researcher supporting Student Pulse, guiding execution across survey design, analysis, and deliverables.

• Technical Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a Client • Develop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programs • Pre-Launch Support: Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIs • Post-Launch Support: Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes. • Participate in Customer Success team’s review meetings to discuss issues or problems • Provide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively

Role Description Our Commercial Technology Manager plays a critical role in enabling a high-performing Commercial organization by advancing the commercial technology ecosystem, optimizing growth and customer success processes, and supporting strategic commercial initiatives through technology, report design, and analytics. This role serves as the bridge between commercial business strategies and technology, ensuring commercial systems are optimized, integrated, and aligned to drive efficient revenue retention and growth. The ideal candidate brings deep commercial process and systems expertise across commercial tools, strong analytical rigor, and the ability to translate business needs into well-architected technology solutions. This position can be remote and reports directly to the EVP of Commercial Operations. - Serve as the strategic owner of the commercial technology ecosystem, ensuring systems are scalable, well-integrated, and aligned to business strategy. - Drive strategic projects that create meaningful improvements in commercial process efficiency and efficacy from concept through execution, including requirements gathering, system design, testing, and rollout. - Define and optimize the commercial systems architecture, including integrations, data flows, automation, and governance across platforms to maximize system value. - Own sales process design from a systems and workflow perspective, ensuring technology enables streamlined execution and data integrity. - Design and implement scalable reporting infrastructure enhancements, including dashboards, data models, and automated reporting to support forecasting, performance tracking, and strategic decision-making. - Develop and execute commercial analytics strategies, including sales targeting, segmentation, pre-sales discovery, and marketing performance measurement. - Partner with Growth, Customer Success, Marketing, Finance, and Data teams to translate business requirements into new technical solutions, ensuring alignment between systems and operational needs. - Identify gaps and risks in current systems and proactively explore, test, and recommend new technologies and capabilities to enhance commercial effectiveness. - Lead vendor management for commercial technologies, including performance monitoring and contract optimization. - Evaluate, implement, and optimize commercial technologies, ensuring strong adoption, ROI, and integration within the broader tech stack. - Enable Commercial teams through training, documentation, and change management to maximize adoption and effective use of tools. - Collaborate with Revenue Operations to sustain a high performing commercial technology infrastructure. - Present technical concepts, system strategies, and analytical insights clearly to both technical and non-technical stakeholders, across all levels of leadership. Qualifications - Bachelor's degree, or equivalent professional experience. - 5+ years of experience in sales operations or revenue operations roles. - Deep understanding of commercial systems architecture, integrations, and data flows across platforms. - Familiarity with healthcare buying dynamics of health plans and provider organizations. - Strong analytical and data acumen with the ability to turn data-based recommendations into scalable technology solutions that drive measured business outcomes. - Track record of driving continuous improvement through commercial process and technology enhancements. - Exceptional verbal and written communication skills with the ability to create polished and clear messages appropriate for all levels of internal stakeholders, across technical and non-technical stakeholders. - Proven ability to synthesize stakeholder perspectives, sales + customer success best practices, and commercial technology into optimal systems requirements and design. - Experience deploying new commercial systems and system changes, including change management, training, and support. - Strong attention to detail and commitment to professional, high-quality deliverables. - Demonstrated self-starter with strong planning, organization, and problem-solving skills. - Ability to drive continued improvement in a fast-paced, sometimes ambiguous environment. Requirements - Experience working within a healthcare technology organization (preferred). Competencies - Manages Ambiguity & Complexity: Works through situations where factors of direction are not certain; comfortable working through change and can act on decisions without the total picture; researches the root cause of problems and collaborates with multiple sources to solve them. - Balances Stakeholders & Manages Conflict: Anticipates and balances the needs of multiple stakeholders and multiple projects; delivers fair and flexible response to stakeholder needs; handles conflict situations to resolution effectively and professionally. - Communicates Effectively: Exchanges ideas, knowledge, and data so that the message is received and understood with clarity and purpose; leverages emotional intelligence to adapt to the emotions and intentions of others. - Cultivates Innovation: Creates new, useful, and unique ideas to improve the organization; encourages creative thinking to drive innovation among the team. - Situational Adaptability & Flexibility: Adapts approach in real time to respond to different situations; thinks quickly and readily adapts behavior in the moment. - Strategic Mindset: Anticipates future trends and potential roadblocks, creating strategies to drive results; evaluates risks and rewards from all perspectives to make informed decisions. Benefits - Competitive salary based on your experience and skills. - Bonus Potential (based on role and is discretionary). - 401k plans. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy. - Great work-life balance environment. - Strong supportive teams.