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Alkami Technology logo
Alkami Technology

Alkami is the digital sales and service platform provider for financial institutions in the US.

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteMid LevelTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

64 days ago

Salary

$81K - $90K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishDistributed SystemsSQL

Job Description

Application Support Engineer

Alkami Technology

• Classify and document incoming application support tickets by severity, urgency, and category. • Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior. • Prioritize and manage tickets by maintaining SLAs and escalating when necessary. • Collaborate with internal teams by escalating complex issues with clear diagnostics and context. • Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.

Job Requirements

  • Proficiency in SQL and log analysis
  • 2+ years in a B2B Application
  • Knowledge of ITIL or SaaS principles
  • Experience in troubleshooting application issues in distributed systems
  • Strong communication and client interaction skills
  • Time management and the ability to handle multiple priorities

Benefits

  • remote-first environment
  • unlimited paid time off
  • 401(k) with employer match

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