• Respond and assist in resolving high-volume billing inquiries in a timely manner. • Make outbound calls/emails to resolve outstanding balances. • Prepare and maintain records of accounts receivables, including receipts. • Manage customer accounts, such as updating contacts, processing payments. • Applying incoming cash receipts and wire payments to the appropriate general ledger. • Establish payment arrangements, post customer payments and contact customers regarding overdue invoices. • Perform weekly reporting and month-end balancing activities. • Complete month end tasks and assist with closing procedures.

• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments • Managing overdue accounts as the liaison between creditors and customers • Executing strategies for collection processes and procedures including negotiating payment plans • Building positive rapport with different types of customers over the phone to retain customer loyalty while initiating collection processes • Handling both inbound and outbound calls to collect debts • Understanding the impact of attitude for professional handling of contacts

Collections Representative - Monday to Friday, Between 7:00AM - 5:00PM Central Pay range: $19.41 - $24/ hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Ability to follow strict deadlines • Prepare collection reporting for portfolio of associations • Execute Delinquency Process in software system for assigned portfolio • Review of Delinquency Maintenance module in software system for credit & zero balance accounts • Prepare accounts for disconnection referral to third party partners • Correspond with third party providers regarding re-connection upon receipt of payments • Correspond with residents regarding account balances • Correspond with site teams regarding delinquent accounts • Maintain proper back-up and notation on accounts • Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan • Other tasks/projects as outlined by department leader