• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments • Managing overdue accounts as the liaison between creditors and customers • Executing strategies for collection processes and procedures including negotiating payment plans • Building positive rapport with different types of customers over the phone to retain customer loyalty while initiating collection processes • Handling both inbound and outbound calls to collect debts • Understanding the impact of attitude for professional handling of contacts

Collections Representative - Monday to Friday, Between 7:00AM - 5:00PM Central Pay range: $19.41 - $24/ hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Ability to follow strict deadlines • Prepare collection reporting for portfolio of associations • Execute Delinquency Process in software system for assigned portfolio • Review of Delinquency Maintenance module in software system for credit & zero balance accounts • Prepare accounts for disconnection referral to third party partners • Correspond with third party providers regarding re-connection upon receipt of payments • Correspond with residents regarding account balances • Correspond with site teams regarding delinquent accounts • Maintain proper back-up and notation on accounts • Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan • Other tasks/projects as outlined by department leader

Address: 3296 South High Street, Columbus, Ohio, United States - 43207 Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: - Competitive Wages - Health/Life Benefits - Health Savings Account plus Employer Seed - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program - Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website. Position Summary This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts. Other duties as assigned. Job Responsibility Support: - Influence and advise customers on the payment options for debt recovery. Influence: - Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. - Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments. Drive: - Initiate and handle both inbound and outbound calling to collect a debt. - Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience. Job Responsibilities Cont. Manage or Direct: - Achieve set revenue targets and call quality objectives. Maintain: - Use questioning and listening skills that support effective telephone, email, chat and text communication. ​​​​​​​​​​​​​​ Accountability: Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies. Education Required High School Diploma or GED. Experience Required Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Knowledge Required Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. Physical Requirements Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. *** Ability and flexibility to work hours as assigned between 8:00am and 9:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity. Competencies Accepting Direction Adapting to Change Demonstrating Initiative Dependability Drive for Results Travel No Travel. Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 46101