• Responsible for reviewing and resolving sensitive employee concerns and investigations, including interpersonal conflict in the workplace, employee complaints, ethics reports, and allegations of harassment, discrimination, and retaliation in a timely manner. • Identify and address employee relations issues providing advice and guidance to the business leaders for issues such as policy violations, performance management, disability and leave management, conflict resolution, disciplinary actions, or other issues representing significant risk to the organization • Review, edit and approve constructive disciplinary actions and performance improvement plans in the Workday system as necessary to address areas of concern or policy violations. • Prepare thoughtful, reasonable and independent investigations summaries for internal and external stakeholders to close-out ER cases • Provides support and guidance to leaders when addressing team member behavior and performance concerns • Maintain electronic organization practices for the retention and retrieval of investigation materials • Assist in a broad range of tasks and projects, including the implementation, interpretation and administration of policies and procedures to ensure and enhance organization’s capacity to handle employee relations matters and ensure compliance with federal and state labor laws. • Explains and provides advice to workers about company policy, rules, regulations and laws and their need for compliance. • Reviews violations on annual team member MVR and background checks for resolution • Reviews all PHI and privacy incidents received from the Compliance Office for necessary corrective action • Consult with Legal Counsel on Employee Relation issues and attend mediations and depositions for the company as needed. • Conduct exit interviews with team member leaving the organization • Manage metrics and report on Employee Relation activity to management within recommended timelines.

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com To learn more about us, visit stradaglobal.com The Role The Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.   Key Responsibilities: - Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).  - Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed   - Provide case management oversight and adherence to turn-around times  - Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary  - Conduct applicable risk-based auditing to ensure consistent and accurate results  - Ensure appropriate evidence is provided/documented for SOC Control tasks  - Drive overall quality control as well as support and identify opportunity for process optimization and automation  - Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)  - Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects  - Coordinate testing and develop complex reports  - Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).  - Adhere to Operating System guidelines and supporting POV and industry best practices   - Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation  - Support effective cost management practices and suggest operational improvements  At Strada, our values guide everything we do: - Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. - Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. - Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. - Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. #LIRemote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum - Maximum: $61,950.00 - $115,050.00 Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.

• Provide strategic business partnering across Change Management, Organization Design, Talent and Development, Succession Planning, complex Total Rewards and Employee Relations issues, and Leadership Partnering • Guide senior executives and people leaders on people strategies while coaching them to build and assimilate strong teams in the context of organizational transformation • Partner with shared service organizations (finance, legal, strategy, communications, IT) on team-specific needs and topics • Drive engagement and retention initiatives while facilitating change and building organizational capability, including developing strategies to build future-ready capabilities and mitigate regrettable talent attrition risk • Lead cultural integration efforts within the division and across the broader Mobility organization, supporting the realization of synergy savings and cost-effectiveness targets • Execute core annual people processes (Engagement, Performance, Talent, Succession, Promotions) in partnership with Shared People Organizations and the broader Global People team • Facilitate talent mobility and capability building across the Mobility ecosystem

Job Title: HR Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for onboarding cycles, payroll timelines, and employee support needs) About the Role: Our client is seeking an HR Specialist to manage core HR processes and ensure smooth employee lifecycle management. This role involves recruitment support, onboarding, HRIS data management, compliance, payroll coordination, and employee relations. The HR Specialist ensures that employees are supported, records are accurate, and the organization remains compliant with labor regulations. Responsibilities: Recruitment Support: - Post job openings across job boards and career sites. - Screen resumes and assist recruiters in scheduling interviews. - Communicate with candidates during early-stage hiring. Onboarding & Offboarding: - Prepare offer letters, new hire packets, and orientation schedules. - Ensure completion of compliance documentation (I-9, E-Verify, tax forms, direct deposit). - Conduct exit processes (equipment retrieval, system access removal, exit interviews). Employee Records & HRIS: - Maintain accurate employee data in HRIS (BambooHR, ADP, Gusto, Zenefits, or similar). - Track PTO, benefits enrollment, and employee status changes. - Generate HR reports (headcount, turnover, compliance). Payroll & Benefits Support: - Partner with finance/payroll teams to reconcile hours, benefits, and deductions. - Assist with benefits enrollment, open enrollment periods, and employee inquiries. - Validate payroll data before processing. Policy & Compliance: - Draft and update HR policies, employee handbooks, and SOPs. - Ensure compliance with labor laws (FMLA, FLSA, ADA, EEOC) and multi-state regulations. - Maintain records audit-ready for external reviews. Employee Relations: - Act as point of contact for employee questions and concerns. - Support performance management processes and employee engagement programs. - Document and escalate sensitive issues to HR leadership. Training & Development Support: - Coordinate employee training sessions and compliance certifications. - Track completion of required training and development milestones. What Makes You a Perfect Fit: - Organized and detail-oriented, with strong process management skills. - Trusted communicator who balances empathy with compliance. - Proactive in identifying HR process improvements. - Comfortable supporting employees across multiple functions and geographies. Required Experience & Skills (Minimum): - 2+ years HR support or operations experience. - Proficiency with HRIS systems (BambooHR, ADP, Gusto, Zenefits, or similar). - Familiarity with U.S. labor law compliance. - Microsoft Office/Google Workspace proficiency. Ideal Experience & Skills: - SHRM-CP, PHR, or similar HR certification. - Experience with multi-state or international payroll and compliance. - Industry exposure in SaaS, professional services, or high-growth startups. - Process improvement or HRIS implementation experience. What Does a Typical Day Look Like? An HR Specialist’s day revolves around supporting employees, maintaining compliance, and keeping HR operations smooth and accurate. You will: - Update HRIS records with new hires, promotions, or departures. - Support recruitment and onboarding, coordinating interviews and ensuring new hires are set up for success. - Prepare and validate payroll inputs, collaborating with finance to ensure accuracy. - Respond to employee inquiries about benefits, PTO, or HR policies. - Maintain compliance documentation so records are audit-ready at all times. - Assist with HR reporting for leadership on turnover, headcount, and other metrics. In essence: you ensure the organization’s HR foundation is organized, compliant, and employee-focused. Key Metrics for Success (KPIs): - 100% completion of onboarding/offboarding checklists on time. - Payroll and benefits reconciled with zero errors. - HRIS data accuracy (no outdated or incomplete records). - Compliance records consistently audit-ready. - Positive feedback from employees on HR responsiveness. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., build a sample onboarding checklist in BambooHR or prepare a compliance report) - Client Interview - Offer & Background Verification