• As the Director of SRE, you will be directly accountable for Backblaze’s production infrastructure and performance against key SLOs. • You will lead and mentor our global Sr. SRE, and SRE Level 1 services teams, ensuring operational excellence. • Additionally, you will share responsibility for managing demand forecasts and making strategic decisions regarding infrastructure expansion. • You will also oversee the budget for all operational tooling and observability. • Lead a globally distributed team of 15+ highly technical teammates. • Provide 24/7 services for SRE. • Own the single source of truth for the state of production. • Centrally manage all aspects of incident and change management. • Maintain a culture of continuous improvement, leveraging operational data to prioritize work across teams. • Be customer focused, and have a strong bias to action therein. • Collaborate closely with Customer Support to provide seamless world-class support. • Collaborate with Supply Chain to manage proper levels of inventory. • Lead & coordinate strategic initiatives to evolve and improve production support, incident/change/asset management. • Liaise with Vendor Management and Legal to manage critical contract renewal cycles. • Establish department-level objectives, policies, and procedures, creating OKRs or other measurements as applicable. • Recruit & coach the team to support Backblaze and individual career objectives. • Build strong cross-functional relationships, most notably with Infrastructure Engineering, Customer Support, and Data Center Operations. • Manage department budget. • Be an engaged, visible, and admired leader.

• Partners with other engineers and information technology staff to orchestrate code builds, quality and security analyses, deployments, and automated testing through CI/CD release candidacy pipelines • Articulates business needs and translate them into technology solutions • Models release candidate CI/CD pipelines as a mechanism to communicate the states and steps necessary to determine a release candidate for each application and service • Designs and develops fully autonomous CI/CD pipelines which facilitate cloud deployments which includes automation of all infrastructure, services and application build and deployment • Ensures that all parts of the pipeline follow good software engineering practices to include automated tests and infrastructure tests • Researches new technologies that will improve efficiency and effectiveness • Implements highly scalable CI/CD platforms to support high change volumes and fast feedback • Automates operational activities and tasks • Responds to performance issues identified by alerts and reported incidents related to CI/CD platforms • Builds tools which reduce errors and improve our overall customer experiences • Assists in troubleshooting of production issues and ensure pipeline and infrastructure produces clear documentation and metrics which enables Root Cause Analysis • Develops and tests – Ansible Playbooks, Terraform Scripts, Packer Scripts and establish immutable infrastructure such that patches are an artifact of the past • Works with Enterprise Architecture, Information Security (InfoSec), Software Delivery, and Quality Assurance to enable the organization to move to the cloud using complete automation • Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite • Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services and ensures appropriate updates to procedures, training, and controls are made accordingly

• Support application infrastructure to ensure platform is optimized for performance and reliability. • Build and maintain supporting infrastructure for cloud environments and applications. • Use a wide range of Azure resources to implement scalable, reliable and cost-efficient services. • Work side by side with your engineers, guiding critical projects, using your subject matter expertise to solve complex problems. • Perform and automate system administration services including installation, configuration, maintenance, and disaster recovery. • Identify system level issues related to OS configuration and virtual hardware bottlenecks. • Automation, auditing, and other tooling for security, compliance, and resource usage - Monitor and improve processes for all deployments. • Take ownership of operational excellence to establish and maintain business focused KPI’s.

Title: Senior Cloud Site Reliability Engineer Location: Madison, Wisconsin, 53705, United States time type: Full time job requisition id: R-001304 Job Description: Sophisticated Work. In a Great City. Making a Difference. The State of Wisconsin Investment Board (SWIB) manages more than $178 billion in assets, including those of the fully-funded Wisconsin Retirement System (WRS). SWIB operates at a level more often seen in top-tier global asset managers than in typical public pension funds. SWIB is a home for top talent. Approximately 61 percent of SWIB’s investment professionals are Chartered Financial Analyst (CFA) charterholders. The City of Madison, the state capitol and home of Wisconsin’s flagship university, makes regular appearances on lists of best places to live, eat, and play. SWIB offers a modern workspace, hybrid work options, and competitive compensation and benefits. Serving over 703,000 WRS beneficiaries, SWIB is driven by a clear mission: securing the financial future of those who serve Wisconsin. When you work at SWIB, you know your work matters. Job Description: Position Overview: We are seeking a highly skilled and experienced Senior Site Reliability Engineer to oversee the build and transformation of SWIB’s cloud native technology stack. This role will serve in a critical capacity to ensure all aspects of the Software Development Lifecycle (SDLC) are built from the ground up with modern tools and techniques. This will include all aspects of the SDLC across software, data and infrastructure. The ideal candidate will have a strong background in financial services, exceptional leadership skills, and the ability to manage platforms that require continuity on a 24x6 basis effectively. This role will serve as a thought leader within the technology organization, helping to drive change and transformation across all teams. The Senior Site Reliability Engineer will partner with cloud-native application development teams with direct business alignment – empowering them to deliver quality software at high velocity, rapidly receive actionable feedback, and cultivating an environment of continuous experimentation. Additionally, the Senior SRE will create reusable components and workflows that deliver superior engineering experience. Key Responsibilities: - Function as subject matter expert in the areas of delivering and operating reliable, performant, robust, and secure applications, with an emphasis on multi-region and multi-cloud patterns. - Work with the development teams to design, document, create and maintain highly available systems. - Design, implement, and manage centralized monitoring solutions that provide expedient actionable feedback to the development teams. - Partner with the application development teams to create flows, processes, automation, and tooling. - Facilitate the evaluation, adoption, and integration of AI into the software delivery platform - Create an environment of continuous experimentation and learning. - Contribute to evolution of our architecture (cloud-focused) to increase its flexibility and ease of use. - Follow technology trends/tools and recommend improvements to our technology when appropriate. - Mentor new or less senior members of the team. - Share experience, knowledge, and ideas to the team to improve processes and productivity. - Provide tier 2 and 3 escalations for related issues and questions. - Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure the support team meets or exceeds performance expectations. - Conduct regular performance reviews and provide ongoing training and development opportunities for the support team. - Drive continuous improvement initiatives to enhance support processes, reduce incidents, and improve overall application reliability and user satisfaction. - Manage vendor relationships and ensure third-party support services align with organizational needs and standards. - Maintain comprehensive documentation of support processes, incidents, and resolutions. - Stay current with industry trends and emerging technologies to ensure the SRE function remains cutting-edge and effective. Qualifications: - Enablement mindset and attitude – you win when teams win - Excellent verbal and written communication skills - Bachelor’s Degree in Computer Science, or a related field, or equivalent work experience - 8+ years of professional Site Reliability Engineering experience (or equivalent demonstrated impact) - Strong background in designing, implementing, and delivering complex technical architectures - Hands-on experience with the Cloud in a production environment (AWS preferred) - Solid experience implementing Infrastructure-as-Code (Terraform or OpenTofu preferred) - Hands-on experience building and running CICD infrastructure (GitLab preferred) - Hands-on development experience in a modern programming language (Python preferred) - Experience implementing and operating container orchestration platforms such as Kubernetes, EKS, Elastic Container Service (ECS) - Deep understanding of information security concepts - Experience implementing and operating monitoring tools such as Sentry, Prometheus, and Datadog - Experience with or strong interest in AI technologies - Familiarity with version control systems such as Git - Working experience with agile methodologies - Experience with cloud-performant microservices and event driven architectures is a plus - Ability to work under pressure and manage multiple priorities in a fast-paced environment. SWIB Offers: - Competitive total cash compensation, based on AON (formerly McLagan) industry benchmarks - Comprehensive benefits package - Educational and training opportunities - Tuition reimbursement - Challenging work in a professional environment - Hybrid work environment The position requires U.S. work authorization. Pursuant to our Hybrid Remote Work Policy, all staff have the flexibility to work remotely, but are required to have a weekly presence in our offices, the frequency of which is dependent on their distance from office. Staff are not required to reside locally; however, we offer relocation reimbursement to the Dane County area per our policy. All SWIB employees are subject to SWIB’s Ethics Policy and Personal Trade Approvals Policy. These policies include restrictions on outside business activities and employment and have limits on personal trading. You may request copies of these policies from SWIB’s talent acquisition team and any questions can be answered by SWIB’s compliance team.