Role Description The AI Product Manager is a strategic leader responsible for driving enterprise-wide adoption of AI technologies, enabling organizational productivity, and delivering measurable business impact through AI-driven solutions. This role integrates people, process, and technology to identify high value use cases, prioritize automation and AI opportunities, and deliver scalable AI products that support PMO, Engineering, and broader business transformation initiatives. This role is central to shaping how the organization leverages Microsoft Copilot, automation platforms, workflow agents, and AI-assisted productivity tools to modernize operations, accelerate delivery, and empower teams. The Product Manager partners with senior stakeholders, business units, IT, and cross-functional teams to define and execute an AI roadmap aligned to corporate strategy. The ideal candidate possesses a strong foundation in product management, a deep passion for AI-led transformation, and hands-on experience delivering intelligent solutions that improve efficiency, reduce manual effort, and elevate the employee experience. This role emphasizes AI strategy, product leadership, stakeholder engagement, governance, and measurable value realization — driving a culture of innovation, experimentation, and continuous learning across the enterprise. Qualifications - 5+ years leading product teams or innovation-focused initiatives. - 5+ years managing internal stakeholder or customer relationships. - Experience enabling AI platforms (e.g., Microsoft Copilot, Power Automate, Azure AI, M365 Graph). - Proven ability to translate AI vision into a practical execution roadmap. - Experience deploying enterprise workflows, copilots, and automation in partnership with business teams. - Strong background in requirements analysis, AI opportunity discovery, and prioritization methods. - Understanding of prompt engineering, workflow agent configuration, and human-in-the-loop patterns. - Demonstrated ability to negotiate competing priorities using business value and ROI assessments. - Familiarity with product analytics, adoption metrics, forecasting, and measurable outcomes. - Experience developing user personas, journey maps, and digital experience frameworks. - Excellent communication skills tailored for both technical and non-technical audiences. - Ability to drive complex initiatives across Engineering, PMO, Operations, and Innovation teams. Requirements - 5+ years in AI product management, innovation management, or digital transformation. - Experience building AI workflows, copilots, or enterprise automation solutions. - Experience in an Agile software development environment. - Experience supporting PMO, engineering, or enterprise operational teams. - Bachelor’s degree or 5+ years of relevant professional experience. - Experience in SaaS, data platforms, or automation/AI governance preferred. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

• Own the Talent & Rewards technology product portfolio, including performance management, career development, compensation planning, and employee growth programs • Define and manage the product roadmap and backlog, evolving how employees engage with performance, feedback, development, and rewards • Partner with Talent, Total Rewards, and People leadership to translate strategic priorities into scalable product capabilities • Lead the design and development of AI-enabled workflows and automation that enhance and simplify talent processes • Collaborate with IT and AI product teams to implement agent-driven workflows and automation frameworks that augment traditional HR systems • Reimagine employee and manager interactions with talent systems by embedding experiences into Slack and other collaboration platforms • Build and deliver capabilities such as AI-powered nudges, in-flow performance interactions, and embedded development tools • Extend and enhance Workday capabilities through integrations, automation, and modern experience layers while maintaining data integrity and governance • Ensure solutions align with Workday architecture, data models, and compliance requirements • Define, track, and analyze KPIs related to adoption, engagement, and effectiveness of talent and rewards programs • Use analytics, user feedback, and insights to continuously improve product experience and roadmap priorities • Develop enablement strategies that drive stakeholder adoption and effective use of talent and rewards tools • Simplify complex processes through automation, embedded guidance, and AI-assisted support • Promote a culture of continuous development and transparency through intuitive, scalable technology

Open Position: Product Implementation Manager - Practice Management Location: Remote Reports To: Client Onboarding Manager About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs). This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. - Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies. - Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. - Create and maintain documentation and educational materials in partnership with the Learning and Development Team. - Contribute to curriculum design and training content for product upgrades and new releases. - Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. - Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. - Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. - Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. - Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. - Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. - Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. - Travel is up to 50% as required to deliver training and client support. Qualifications: - Bachelor’s degree preferred. - Proficiency in Microsoft Office and related software tools. - Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred. - Strong public speaking and presentation abilities. - Excellent communication skills for both internal and external audiences. - Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. - Experience developing, implementing, and maintaining training curricula for new and existing products. - Hands-on experience with software implementation and end-user training. - Demonstrated success in training and educating peers, physicians, and other healthcare professionals. - Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

• Lead process of identifying and clarifying product requirements for clients using interviews, workshops, and surveys across stakeholders • Collaborate with UX and Strategy leads to discern customer problems and pain points for a workflow, individual existing product, new product concept, or ecosystem or products • Create and maintain the following deliverables: • Use Cases • Business Requirements • Functional Requirements • Product Backlog • Liaison between the business, creative and technology teams to ensure a common understanding of business requirements and solutions • Catalogue background knowledge and develop subject matter expertise to share with the internal team, resolve questions the team may have that impacts the direction of the work • Work side-by-side with our creative team to refine/clarify requirements as well as provide guidance on proposed solutions • Understand how proposed solutions may impact technical implementation and highlight potential challenges early so that dependencies may be resolved • Interface with internal and external development teams to ensure product vision is carried through to the final product • Ensure the accuracy of all project deliverables against approved requirements • Help establish scope of work and prioritize high-level requirements, working with Client, Project Manager, and Technical Architect • Develop a tactical product roadmap by conducting prioritization exercises • Provide recommendations on product direction based on expertise and analysis • Outline delivery needs based on requirements, product knowledge, and approved creative concepts • Assist in writing functional specifications defining the proposed creative solution • Participate in the communication of solutions to clients and third-party partners • Generate and maintain a backlog of epics and user stories to support a development lifecycle