Healthcare Systems and Technologies, LLC

Open Position: Product Implementation Manager - eChart Location: Remote Reports To: Client Onboarding Manager Travel: Up to 50% About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Product Implementation Specialist is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs). This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. The Product Implementation Specialist also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. - Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies. - Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. - Create and maintain documentation and educational materials in partnership with the Learning and Development Team. - Contribute to curriculum design and training content for product upgrades and new releases. - Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. - Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. - Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. - Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. - Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. - Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. - Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. - Travel is up to 50% as required to deliver training and client support. Qualifications: - Bachelor’s degree preferred. - Proficiency in Microsoft Office and related software tools. - Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred. - Clinical background required. - Strong public speaking and presentation abilities. - Excellent communication skills for both internal and external audiences. - Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. - Experience developing, implementing, and maintaining training curricula for new and existing products. - Hands-on experience with software implementation and end-user training. - Demonstrated success in training and educating peers, physicians, and other healthcare professionals. - Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Open Position: Client Onboarding Manager - Clariti Reports To: Director of Implementations Location: Remote (US Based) About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Client Onboarding Manager - Clariti leads the implementation team responsible for onboarding clients onto Clariti, HST Pathways’ estimation platform. This role requires a highly process-oriented leader with strong experience in healthcare revenue cycle workflows, including insurance eligibility, verification, authorization, and payer contract structures, who can identify root causes and drive effective, scalable solutions. Key responsibilities include: - Lead, coach, and develop the Product Implementation team to deliver successful, on-time client onboarding experiences - Diagnose implementation challenges, identify root causes, and implement process improvements and solutions to drive consistent outcomes - Oversee the full implementation lifecycle, ensuring projects meet timelines, quality standards, and client expectations - Serve as an escalation point for complex client issues, using analytical problem-solving and de-escalation skills to resolve concerns effectively - Apply understanding of RCM and medical billing workflows to guide implementations across hospitals, ASCs, anesthesia groups, and physician practices - Partner cross-functionally with Sales, Training, Product, and Client Services to align priorities, resources, and client needs - Establish and monitor key performance indicators (KPIs) related to implementation success, client satisfaction, and team performance - Drive continuous improvement of implementation processes, tools, and best practices - Support hiring, onboarding, and performance management of team members - Provide regular reporting and updates to leadership on implementation progress and risks Required Qualifications: - 3+ years of people management experience - 3+ years of implementation, onboarding, or project management experience - Strong knowledge of healthcare revenue cycle workflows, specifically Insurance Eligibility, Verification, Authorization processes, and Payer Contract structures across hospitals, ASCs, anesthesia groups, and physician practices - Proven ability to diagnose problems, identify root causes, and develop effective solutions in complex environments - Strong analytical, critical thinking, and problem-solving skills - Demonstrated ability to de-escalate and resolve client concerns in a professional and effective manner - Excellent communication and interpersonal skills - Highly organized with the ability to manage multiple priorities in a fast-paced environment - Up to 25% Travel Preferred Qualifications: - Experience in healthcare technology or SaaS implementations (ideally estimation or financial tools like Clariti) - Bachelor’s degree in Business, Healthcare Administration, or related field - Experience with project management tools and methodologies Core Focus Areas (What Success Looks Like) - Process Excellence: Identifies gaps, fixes broken workflows, and builds scalable solutions - RCM Expertise: Applies billing and reimbursement knowledge to drive successful implementations - Problem Solving: Quickly diagnoses issues and leads resolution with confidence - Client Success: Ensures smooth onboarding and strong client relationships - Team Leadership: Develops a high-performing, accountable team Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Open Position: Sales Development Representative (Outbound) Reports to: SDR Leader Location: Remote About Us: HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,700 clients, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best. What we’re looking for: You are authentic, driven, and passionate about excellence, someone who shows up every day with energy, curiosity, and purpose. You’re motivated by results and inspired by growth, both personally and professionally. You have a track record of collaborating with leaders and teammates to build and sustain high-performing, high-engagement environments. You thrive in fast-paced settings where priorities evolve, and you take ownership with a “roll up your sleeves” mentality. You value diversity, integrity, and accountability and take pride in being a trusted ambassador for the team. You don’t just meet expectations — you pursue mastery in everything you do. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: - Drive pipeline growth by fearlessly engaging prospects and creating new demo opportunities. - Manage and prioritize a large, active pipeline in Salesforce with precision and follow-through. - Become an expert on HST’s products, the ASC industry, and the key challenges our customers face. - Represent HST with professionalism, energy, and enthusiasm on every call, email, and interaction. - Collaborate closely with peers and leaders to refine messaging, share wins, and continuously improve. - Bring creativity, optimism, and a solution-oriented mindset to every challenge. - Thrive in a fast-paced, goal-driven environment where excellence is the standard — and fun is part of the process. Qualifications: - Preferred: Prior clinical healthcare experience or prior SDR or inside sales experience - Confident and resilient on the phones (50+ calls per day). - Proven ability to manage time and pipeline effectively using Salesforce and LinkedIn. - Comfortable leveraging modern sales tools (Outreach, ZoomInfo, Gong, Slack, Teams, etc.). - Strong communication and organization skills with high attention to detail. - Tech-savvy and adaptable — thrives in evolving, growth-focused environments. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Open Position: Product Implementation Manager - Practice Management Location: Remote Reports To: Client Onboarding Manager About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs). This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence. - Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies. - Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application. - Create and maintain documentation and educational materials in partnership with the Learning and Development Team. - Contribute to curriculum design and training content for product upgrades and new releases. - Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention. - Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications. - Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning. - Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation. - Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs. - Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary. - Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process. - Travel is up to 50% as required to deliver training and client support. Qualifications: - Bachelor’s degree preferred. - Proficiency in Microsoft Office and related software tools. - Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred. - Strong public speaking and presentation abilities. - Excellent communication skills for both internal and external audiences. - Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment. - Experience developing, implementing, and maintaining training curricula for new and existing products. - Hands-on experience with software implementation and end-user training. - Demonstrated success in training and educating peers, physicians, and other healthcare professionals. - Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products. Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Open Position: Solutions Consultant Reports to: Director of Client Enablement Location: Remote Travel: Up to 50% travel required About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us: At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success. Responsibilities: We are seeking a dynamic and highly motivated Client Enablement Solutions Consultant to join our team. As a Solutions Consultant, you will play a pivotal role in ensuring the optimal utilization of our software products by evaluating client accounts and workflows. This position requires a deep understanding of various products and product suites, as well as the ability to provide expert support and training tailored to each client's unique needs. The successful candidate will be responsible for leading virtual training sessions, database optimization assessments conducting onsite consultations, organizing in-person classroom Workshop opportunities and Summits, and developing content and resources based on client feedback. This is an exciting opportunity to be at the forefront of client success and contribute to the growth and satisfaction of our client base. - Evaluate client accounts and workflows to identify areas for optimization and improvement. - Analyze software utilization and provide recommendations for optimizing efficiency and effectiveness. - Develop and maintain expert-level knowledge of various products and product suites. - Serve as a go-to resource for clients, providing in-depth information and insights on our offerings. - Lead virtual training sessions to educate clients on the features and functionalities of our products. - Conduct onsite consultations to provide hands-on support and training tailored to the client's specific requirements. - Organize and facilitate in-person classroom and yearly Summit training opportunities for intensive training sessions. - Create training materials, documentation, and resources to support client learning and utilization. - Develop content based on client feedback and evolving industry trends. - Gather feedback from clients and internal stakeholders to continually enhance training programs and resources. - Implement improvements and adjustments based on feedback to ensure ongoing client satisfaction. Qualifications: - Bachelor's degree in a relevant field. - Proven experience in client enablement, training, or a related role. - In-depth knowledge of Practice Management and Revenue Cycle Management. - Ability to quickly become an expert on new products and technologies. - Strong communication skills with the ability to convey complex information clearly and concisely. - Experience leading virtual and in-person training sessions. - Ability to adapt to different client needs and provide tailored solutions. - Comfortable working in a fast-paced and dynamic environment. - Strong analytical and problem-solving abilities to assess client workflows and identify areas for improvement. - Proven ability to work collaboratively with cross-functional teams and build strong relationships with clients. - Up to 50% travel required Team Culture + Values: - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits: - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team! HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.