• Develop and implement strategic renewal plans • Negotiate terms and pricing, identify expansion opportunities • Generate and deliver renewal quotes and order forms • Manage coordination and execution of amendments and renewal documents • Provide accurate rolling 180 day forecasts • Ensure clear, professional communication with customers • Gather customer insights, identify risks, and refine strategies for future renewals

• Respond to outreach and answer guests' questions to secure their participation in our show • Coordinate between guests and clients, including creating prep materials, questions, and scheduling • Collaborate with content writers, editors, video producers, and graphic designers to create all episode collateral • Upload podcasts to our hosting platform and distribute them to platforms like Apple and Spotify • Upload episodes to clients' websites and other relevant platforms

• Develop Deep Market & Workflow Understanding: Build a strong understanding of the healthcare market, including buyer and user needs, care delivery models, and how technology fits into real clinical workflows across settings and specialties. • Evaluate Competitive Solutions Through a Product Lens: Analyze Abridge and competitive offerings to identify meaningful points of differentiation, strengths, and gaps, with a particular focus on real-world workflow impact rather than surface-level feature comparisons. • Identify and Close Market Knowledge Gaps: Proactively surface gaps in understanding related to users, buyers, clinical workflows, or emerging market dynamics, and design research approaches to address them through primary and secondary research. • Inform Product Strategy and Prioritization: Partner closely with Product Managers to ensure market and workflow insights inform roadmap decisions, product prioritization, and differentiation strategy. • Produce Clear, Durable Insight Artifacts: Create and maintain well-organized documentation such as market overviews, competitive evaluations, and research summaries that enable Product and cross-functional partners to apply insights consistently over time. • Support Executive-Level Market Understanding: Contribute to executive-facing summaries on the market landscape, emerging themes, and implications for product strategy and differentiation. • Collaborate with Commercial Insights & Enablement Partners: Work closely with the Market Insights & Intelligence Manager to ensure upstream market and product insights can be translated into competitive intelligence, enablement assets, and go-to-market narratives where appropriate.

• Serves as functional owner and primary point of contact for key forecasting and demand-related reporting tools (e.g., ERP-based reporting, Spotfire, Tableau) used across Services, SIOP/S&OE, Supply Chain, Commercial, and Finance • Maintains and improves user satisfaction, adoption, and usability by engaging directly with user groups to understand requirements, pain points, and use cases, and by managing enhancement backlogs and change requests • Translates business and process needs into clear technical requirements for DT and data engineering partners (data models, calculations, interfaces, workflows) and coordinates development, testing, and release to meet milestones and user acceptance criteria • Applies FLIGHT DECK Fundamentals (Value Stream Management, Daily & Visual Management, Action Planning, Problem Solving) so analytics and tools enable SQDC improvement in forecasting and demand management value streams, including visibility into key exceptions and decision points • Uses value stream thinking and SIPOC-style framing to map information flows and identify where tools and data can remove DOWNTIME waste, shorten decision lead time, and improve transparency in SIOP cycles • Leads change management and adoption for new or enhanced tools, including communications, training, and feedback loops; acts as a bridge between Genba (where work is done) and DT/data teams • Demonstrates GE Aerospace Behaviors in all interactions: Respect for People, Continuous Improvement, Customer Driven