The job profile for this position is Customer Service Associate Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions - Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. - Provide clear, accurate, and timely responses to information requests. - Document all calls in Chronolog by summarizing key points of each conversation. - Return messages from designated voicemail boxes. - Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. - Meet with clients as needed to assist with questions about their health benefit plans. - Support team members and cross‑functional partners as requested. - Log faxed claims and enter fax information into Chronolog. - Return misdirected claims to the appropriate provider. - Assist members with navigating the website. - Meet or exceed company standards for quality and production. - Maintain punctual and reliable attendance. - Support claim information research and identification. - Assist with provider record maintenance tasks. - Index claims and correspondence batches. - Complete responsibilities assigned for specific client groups. - Aid in employee training and cross‑training. - Research and prepare refund documentation. Quality Assurance Measurements - Consistently meet or exceed company standards for production, quality, and audit performance. Minimum Education - High school diploma or GED required. Minimum Experience - Basic computer and customer service experience. - Excellent verbal and written communication skills. - Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software. - Minimum typing speed of 45 wpm. - Strong listening skills and attention to detail. - Basic mathematical competency. - High interpersonal skills and the ability to work collaboratively. - Ability to organize and recall large amounts of detailed information. - Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations. - Professional attitude with the ability to project a positive image in all work environments. - Commitment to privacy and confidentiality standards. - Flexibility to work under pressure and meet deadlines. - Strong problem‑solving abilities with professionalism and patience. About Allegiance by Cigna Healthcare Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Handle a variety of tasks which will increase in complexity as skills progress • Handle inbound calls from Members, Clients and Facilities • Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Company Description At Dr Reddy's "Good Health Can't Wait" Dr. Reddy’s in Milan, Italy is part of an established 40year pharma company with global success. This is an exciting time to join an established, enthusiastic, experienced, innovative, growing team with a robust pipeline and expected to deliver multiple successful commercial product launches in the next 5 years. Passionate about people and transformative medicines? Deeply motivated by delivering good health. Come build our team together! Diversity, Equity & Inclusion At Dr Reddy’s, we are deeply committed to building a diverse, equitable and inclusive workplace where everyone belongs and is valued for their contributions to the team. We are most interested in finding the best candidate for the role and are open to exploring candidates with a less traditional background. Job Description Dr.Reddy's is seeking a dynamic Product Specialist who will be responsible for promoting biotherapy products to physicians within the fields of Rheumatology and Oncology. This role requires a deep understanding of biotherapy products, their benefits, and their applications in treating rheumatic and oncologic conditions. The Product specialist will build and maintain strong relationships with the specialists in the target, ensuring they are well-informed about the latest advancements and benefits of biotherapy products. Being aware of the specificities of the products in Dr Reddy’s portfolio. Responsibilities: 1. Product Promotion: • Promote biotherapy products to rheumatologists, oncologists, and other physician in the target. • Conduct product presentations and demonstrations to the physicians. 2. Relationships Management: • Build and maintain strong relationships with key opinion leaders (KOLs) in scope. • Provide ongoing support and information to the physicians in scope regarding biotherapy products. • Organize and participate in medical conferences, seminars, and workshops. 3. Market Analysis and Reporting: • Monitor market trends, competitor activities, and industry developments in the fields of Rheumatology and Oncology. • Provide regular reports on promotion activities, market conditions, and customer feedback. 4. Educational Support: • Educate physicians on the benefits and proper use of biotherapy products. • Provide scientific and technical information to support the safe and effective use of biotherapy. • Assist in the development of educational materials and programs for physicians. 5. Compliance and Ethics: • Ensure all activities comply with local, national, and international regulations and company policies. • Maintain high ethical standards in all interactions with healthcare professionals and stakeholders. Qualifications Education: Bachelor + 2Yrs degree in Life Sciences or a related field. Advanced degree is a plus. Experience: Minimum of 10 years of experience in medical sales in the fields of Rheumatology and Oncology. Knowledge: Deep understanding of biotherapy products, their regulatory environment, and their clinical applications. Skills: • Excellent communication and presentation skills. • Strong analytical and problem-solving abilities. • Ability to build and maintain professional relationships. Additional Requirements: • Willingness to travel extensively within the assigned territory in France. • Valid driver's license. • Ability to work independently and as part of a team. This role is ideal for a motivated individual with a passion for advancing healthcare through innovative biotherapy products. If you have the expertise and drive to excel in this field, this position offers a rewarding opportunity to make a significant impact on patient care. Additional Information Benefits Offered At Dr Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr Reddy’s are on par with the best industry standards. Our Work Culture Ask any employee at Dr Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. - Job Family: Sales - Sub Job Family: Sales General - Preferred type of working: Remote - Years of Experience: 1 - 3 - Business unit: EUG

Role Description We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position. Working closely with clients, caregivers, and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests. - Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations. - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys. - Input accurate data entry of sensitive information. - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance. - Screen patients and caregivers for additional programs and benefits to enhance their lives. - Maintain reliable work schedules. - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship. - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner. - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more. - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution. - Adhere to a revolving monthly client service and compliance standard. - Effectively input and update the case file and account data within CRMs. - Manage call dashboards and reporting to assist in managing assignments. Qualifications - Previous experience in a Customer Service environment. - At least 1 year of experience in high-volume inbound call center or contact center environment. - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint. - A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. - Ability to organize, set priorities, and manage time effectively. - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types. - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully. - Attention to detail in reviewing records. - Ability to meet and/or exceed targets/metrics. - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Requirements - Two years of relevant experience in a healthcare call center or contact center environment (nice-to-have). - Healthcare/startup experience (nice-to-have). - Bilingual in Spanish, or other languages, desired (nice-to-have). - Experience in HR Service center is preferred (nice-to-have). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.