Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and duties: - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English and German written and verbal communications skills - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 61,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Role Description Location: This position is fully remote within the continental United States. Reporting into the SVP, Customer Success, the Director of Customer Success is responsible for retaining, delighting, and growing our Commercial and Government customer base, as well as ensuring the success of the Customer Success Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that affect immediate and, at times, company-wide operations. You will guide the CSMs in these verticals, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the medium-term results of both your team and the business. The Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with organizational objectives. This involves ensuring that customer metrics and success outcomes are met, which could directly affect timelines and operations across the broader organization. Qualifications - Experience working with B2B audiences, preferably in a technology or SaaS environment. - 5+ years of proven management experience. - 10+ years of experience in customer success or key account management. - Experience in developing and executing customer-centric strategies, with an ability to influence results across multiple business areas. - Proven team management experience, with a focus on coaching, mentoring, and conflict resolution. - Experience with Gainsight. - Advanced interpersonal and communication skills, both written and verbal, across multiple internal and external stakeholders. - Strong negotiation skills, with the ability to make complex decisions in sensitive situations. - Expertise in building and maintaining long-term relationships. - Strong leadership qualities with a demonstrated passion for people development. - Competence with Salesforce, Microsoft Office, and program management. - Relevant degree or certifications desirable. - Master’s Degree Preferred. Requirements - Build and plan CSM strategy & frameworks. - Establish operational objectives, policies, and frameworks for the CSM organization. - Develop customer-centric account plans that ensure satisfaction throughout the customer lifecycle. - Set up engagement models for a tiered CSM structure. - Monitor, analyze, and interpret customer metrics at all stages. - Ensure the highest levels of customer satisfaction across all client accounts. - Promote customer satisfaction by identifying evolving needs. - Drive success through initial onboarding and fostering growth in product adoption. - Provide day-to-day management and mentorship to US CSMs. - Identify training needs and provide development resources. - Accountable for significant decisions that directly affect team operations. - Liaise with regional Sales teams to create and execute account strategies. - Oversee larger projects with company-wide implications. - Ensure compliance with Nearmap values, policies, and standards. Benefits - Flexible time off, including 4 extra "YOU" days off each year. - Company-sponsored volunteering days to give back. - Generous parental leave policies for growing families. - Work from Overseas Policy - explore the world while you work! - Discounted Private Health Insurance plans. - Monthly wellbeing and technology allowance. - A Nearmap subscription.

Title: Coordinator, Partnership Success Location: Los Angeles, CA Job Description: The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY The Coordinator, Partnership Success, will support and assist the Partnerships Success team with various administrative duties, including but not limited to account management on select partnerships; coordinating gift ordering and distribution; and partner ticket management, etc. This person will also serve as the lead for all photography and memorabilia needs and liaise with different departments to help implement all sponsorship objectives. A successful candidate is one who is charismatic about partnerships, eager to learn and expand their knowledge of the industry, and is driven to establish and maintain strong relations internally and externally. This role reports to the Sr. Director, Partnership Success. LAFC is currently operating on a hybrid work model with a minimum of 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor. ESSENTIAL FUNCTIONS - Assist the Sr. Director, Partnership Success with support for Stadium Naming Rights and Jersey partner contractual deliverables. - Assist with the management of day-to-day key partners. - Manage contracted tickets, purchased tickets, and ticket banks for all LAFC matches and BMO Stadium concerts. - Manage LED & digital playlists. - Manage the scheduling and distribution of assets for TV/Radio. - Manage partner gifting selection, ordering and distribution. - Manage autograph sessions for partner items. - Manage LAFC 2 partner related assets. - Manage photographers and match day shot list for partners. - Manage all partner related signage changes and updates with BMO Stadium. - Host Partner Suite on matchdays including ordering of all match day food and beverages. - Coordinate the partner related inventory for match day emails as well as manage the quarterly partner newsletters. - Coordinate list of match day experiences and available inventory for department. - Assist with planning and execution of sponsorship special events and LAFC home match days and select Stadium Events. - Provide additional administrative support as needed. - Other projects and duties as assigned by Supervisor/Management. QUALIFICATIONS - Bachelor’s degree in a related field from an accredited College or University required. - 1-2 years of partnership experience required in the sports industry, professional team or agency experience with a proven track record of managing high spend partnership deals preferred. - Ability to establish and maintain strong working relationships internally and externally. - Highly driven self-starter with the ability to work with teammates. - Strong attention to detail, effective follow-up and follow-through required. - Exceptional time management skills with the ability to multitask and execute various projects in a timely manner. - Strong spelling, grammar, proofreading skills and a strong ability to communicate ideas. - Superb critical thinking ability to effectively and efficiently address and solve internal and external challenges. - Ability to always maintain a high level of confidentiality. - Natural desire to service clients with a “can do” attitude. - Flexible schedule with the ability to work nights, weekends and holidays as required. Must be able to work all home games during the season. - Proficient in all Microsoft Office products. - Bilingual in Spanish is a plus. SALARY RANGE At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $28.00 per hour. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Were hiring a motivated and client-focused Customer Success Associate to help ensure every client receives organized, responsive, and high-quality support throughout their experience. In this role, youll act as a key point of contact for clients—maintaining clear communication, coordinating updates, and ensuring no detail falls through the cracks. Youll work independently while leveraging structured systems, tools, and mentorship to deliver a polished, professional experience from start to finish. This position is ideal for someone who enjoys helping people, thrives in organized environments, and takes ownership of delivering positive outcomes. Key Responsibilities - Respond promptly and professionally to client inquiries - Coordinate scheduling, confirmations, and service updates - Monitor client progress and ensure timelines are met - Maintain detailed and accurate documentation - Identify potential issues and proactively assist in resolving them - Provide consistent follow-ups to ensure client satisfaction - Utilize provided systems and workflows to maintain service standards What Were Looking For - Strong written and verbal communication skills - Professional, solution-oriented mindset - Self-motivated and comfortable working independently - Highly detail-oriented and organized - Comfortable learning and using digital platforms and tools - Prior customer service or client-facing experience preferred (not required) - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM What Makes This Role Stand Out - 100% remote flexibility - Structured onboarding and ongoing mentorship - Clear systems and processes already in place - Supportive, team-oriented environment - Opportunity for long-term growth and skill development