Role Overview Sodexo is seeking a Registered Dietitian to come join their dynamic clinical team at Keck Medicine of USC, located in Los Angeles, CA. This position will be responsible for supporting the USC Transplant Institute as the Liver Transplant Dietitian. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties as well as Las Vegas. Sodexo offers great benefits for Registered Dietitians! Start with 3 weeks’ vacation and 3 personal days!Reimbursement for AND dues, state licensure fees and CDR renewal!Money toward continuing education events!Up to $5000 tuition reimbursement annually! a full array of benefits including medical, dental, vision, 401K and access to ongoing training and development programs, plus health and wellness programs! What You'll Do - Be responsible for supporting the USC Transplant Institute as the Liver Transplant Dietitian - This position is partially remote - Having well versed experience in solid organ transplant care and nutrition therapy this role is specific to providing care to the liver disease, weight management, and diabetes patient population What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - A registered dietitian with at least 2-5 years of experience - An advanced degree and/or advanced specialty certification - The skills to take initiative, be innovative, and passionate about nutrition and elevating our practice - Self-directed, flexible, and a team player and have excellent time management, verbal, and written communication skills - experienced in PI/QI initiatives - In the absence of this experience, be excited and able to learn these processes Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) For those eligible for the registration exam prior to 1/1/24: Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) Credentials Requirement: Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire. In some states and/or facilities the RD/RDN credentials is required at the time of hireCertification/licensure as required by state(s) of practice. In some states and/or facilities state certification/licensure is required at the time of hire Minimum Functional Experience - 3 years experienced practitioner able to work with minimal supervision

Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally. Responsibilities: Customer Support & Troubleshooting: - Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. - Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors). - Provide step-by-step guidance to customers in non-technical language. Issue Escalation: - Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams. - Document troubleshooting steps before handoff to minimize duplication of work. System Administration (Basic): - Perform account provisioning, access permissions, and system resets. - Support onboarding/offboarding processes for internal users. Documentation & Knowledge Base: - Create and update internal support documentation and FAQs. - Document recurring issues and solutions to improve resolution speed. Monitoring & Alerts: - Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively. - Report trends and recurring problems to leadership for root cause analysis. Collaboration: - Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests. - Share customer insights to improve product functionality. What Makes You a Perfect Fit: - Clear, empathetic communicator with strong problem-solving skills. - Comfortable working across multiple systems and tools simultaneously. - Calm and professional under pressure, especially with frustrated customers. - Detail-oriented with strong documentation habits. Required Experience & Skills (Minimum): - 1–2 years technical support, IT helpdesk, or customer-facing troubleshooting. - Experience with ticketing systems (Zendesk, Jira, ServiceNow). - Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux). - Strong written and verbal English skills. Ideal Experience & Skills: - CompTIA A+, Network+, or equivalent certifications. - Experience supporting APIs, integrations, or SaaS platforms. - Exposure to monitoring tools (Datadog, Splunk, New Relic). - Industry experience in SaaS, IT services, or hardware support. What Does a Typical Day Look Like? A Tech Support Specialist’s day revolves around resolving technical issues and ensuring customers remain productive. You will: - Start by checking ticket queues, prioritizing urgent SLA-bound issues. - Respond to support tickets and calls, troubleshooting step by step and documenting your process. - Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged. - Update FAQs and knowledge base articles as recurring issues are identified. - Collaborate with product and engineering teams to flag bugs or provide feedback. - Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements. In essence: you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed. Key Metrics for Success (KPIs): - First Response Time (FRT) within SLA. - Average Resolution Time (ART) reduced over time. - First Contact Resolution (FCR) rate ≥ 70–80%. - CSAT score ≥ 90%. - Knowledge base updated regularly with recurring solutions. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case) - Client Interview with Support/Engineering Leadership - Offer & Background Verification

• Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours • Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed • Become an expert on Front’s product, features, and common workflows • Debug and test product features, file clear bug reports, and collaborate with Product and Engineering • Identify recurring customer challenges and propose improvements to macros, help center content, and processes

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6405 Metcalf Ave Bldg #3 Suite 400 Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.