Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency

Job Title: Customer Service Representative Job Type: Full-time / Remote Work Hours: US Business Hours (EST or PST) Job Overview: We’re helping our client find a Customer Service Representative to join their fast-growing US-based apparel e-commerce brand. In this role, you will serve as the frontline of the customer experience, handling end-to-end customer support across multiple channels while ensuring every interaction reflects the brand’s tone, values, and commitment to excellence. You will play a key role in managing customer inquiries, resolving order issues, and delivering fast, accurate, and empathetic support, while contributing to continuous improvements in processes, workflows, and customer experience quality. Responsibilities: - Own the full customer support lifecycle from initial contact through to resolution across email, live chat, and other support channels - Handle customer inquiries including order issues, shipping updates, returns, exchanges, refunds, and product-related questions - Manage and prioritize support tickets using Gorgias, ensuring SLAs are consistently met - Use Shopify to look up orders, process refunds, adjust orders, and verify customer account information - Leverage Sienna AI or similar tools to streamline workflows and enhance customer interactions - Identify recurring customer pain points and escalate insights to internal teams for improvement - Maintain accurate and detailed records of all customer interactions and resolutions - Ensure all communication aligns with the brand’s voice, tone, and values - Collaborate with operations and fulfillment teams to resolve complex customer issues - Contribute to internal knowledge base articles and response templates to improve support efficiency

Role Overview Sodexo is seeking a Registered Dietitian to come join their dynamic clinical team at Keck Medicine of USC, located in Los Angeles, CA. This position will be responsible for supporting the USC Transplant Institute as the Liver Transplant Dietitian. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties as well as Las Vegas. Sodexo offers great benefits for Registered Dietitians! Start with 3 weeks’ vacation and 3 personal days!Reimbursement for AND dues, state licensure fees and CDR renewal!Money toward continuing education events!Up to $5000 tuition reimbursement annually! a full array of benefits including medical, dental, vision, 401K and access to ongoing training and development programs, plus health and wellness programs! What You'll Do - Be responsible for supporting the USC Transplant Institute as the Liver Transplant Dietitian - This position is partially remote - Having well versed experience in solid organ transplant care and nutrition therapy this role is specific to providing care to the liver disease, weight management, and diabetes patient population What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - A registered dietitian with at least 2-5 years of experience - An advanced degree and/or advanced specialty certification - The skills to take initiative, be innovative, and passionate about nutrition and elevating our practice - Self-directed, flexible, and a team player and have excellent time management, verbal, and written communication skills - experienced in PI/QI initiatives - In the absence of this experience, be excited and able to learn these processes Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) For those eligible for the registration exam prior to 1/1/24: Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) Credentials Requirement: Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire. In some states and/or facilities the RD/RDN credentials is required at the time of hireCertification/licensure as required by state(s) of practice. In some states and/or facilities state certification/licensure is required at the time of hire Minimum Functional Experience - 3 years experienced practitioner able to work with minimal supervision

Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally. Responsibilities: Customer Support & Troubleshooting: - Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. - Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors). - Provide step-by-step guidance to customers in non-technical language. Issue Escalation: - Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams. - Document troubleshooting steps before handoff to minimize duplication of work. System Administration (Basic): - Perform account provisioning, access permissions, and system resets. - Support onboarding/offboarding processes for internal users. Documentation & Knowledge Base: - Create and update internal support documentation and FAQs. - Document recurring issues and solutions to improve resolution speed. Monitoring & Alerts: - Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively. - Report trends and recurring problems to leadership for root cause analysis. Collaboration: - Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests. - Share customer insights to improve product functionality. What Makes You a Perfect Fit: - Clear, empathetic communicator with strong problem-solving skills. - Comfortable working across multiple systems and tools simultaneously. - Calm and professional under pressure, especially with frustrated customers. - Detail-oriented with strong documentation habits. Required Experience & Skills (Minimum): - 1–2 years technical support, IT helpdesk, or customer-facing troubleshooting. - Experience with ticketing systems (Zendesk, Jira, ServiceNow). - Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux). - Strong written and verbal English skills. Ideal Experience & Skills: - CompTIA A+, Network+, or equivalent certifications. - Experience supporting APIs, integrations, or SaaS platforms. - Exposure to monitoring tools (Datadog, Splunk, New Relic). - Industry experience in SaaS, IT services, or hardware support. What Does a Typical Day Look Like? A Tech Support Specialist’s day revolves around resolving technical issues and ensuring customers remain productive. You will: - Start by checking ticket queues, prioritizing urgent SLA-bound issues. - Respond to support tickets and calls, troubleshooting step by step and documenting your process. - Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged. - Update FAQs and knowledge base articles as recurring issues are identified. - Collaborate with product and engineering teams to flag bugs or provide feedback. - Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements. In essence: you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed. Key Metrics for Success (KPIs): - First Response Time (FRT) within SLA. - Average Resolution Time (ART) reduced over time. - First Contact Resolution (FCR) rate ≥ 70–80%. - CSAT score ≥ 90%. - Knowledge base updated regularly with recurring solutions. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case) - Client Interview with Support/Engineering Leadership - Offer & Background Verification