• Actively monitor and engage with customer reviews, comments, mentions, and other interactions across various platforms, applying strong judgment, context awareness, and the appropriate brand tone while providing clear, helpful responses about the client’s products. • Respond to potential customers via public replies, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (including text, memes, or media), stay current with social media and app store terminology, and share relevant insights with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content complies with brand guidelines and policies. • Analyze user feedback to inform moderation decisions or escalate issues in a timely manner. • Collaborate closely with the client to ensure app communities are safe and aligned with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Address public and private customer care issues across social channels. • Contribute to consistent quality across shifts (tone, accuracy, and decision-making).

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sales Support Specialist. About the job Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle. Responsibilities In this role, you’ll: - Assist with Pricing and Deal workflows - Prepare Pricing and Deal Structure, use and master internal pricing tools - Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct - Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc - Oversee and maintain CRM records - Account Data/Ownership queries: Account consolidation, SID movements - Updating account, opportunity, contact, and lead level data - Be an Internal liaison: - For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix - Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes. - Provide Customer support: - Willingness and ability to hop on customer calls along with an AE to: - Explain and present on aspects related to above - Preparation for sales meetings and conducting AE research (<10% of time) - Supporting Team Success: - Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 2+ years of sales, customer success, or account management experience - Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team. - You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems. - Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) - Ability to advocate for customer internally with cross-functional stakeholders - Extreme attention to detail on written and verbal communications - Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation - Ability to prioritize and multi-task - Bachelor's Degree or equivalent years of experience required. Desired: - Knowledge in CPaaS and telecom is a plus Location This role will be remote, and based in Singapore. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

PROBLEM-SOLVERS NEEDED — $16 PER HOUR! Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Care Specialist - Assist customers with inquiries about product features and troubleshooting issues. - Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base. - Ensure each interaction is handled with patience and care, making the customer feel valued. - Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. - Continuously improve your skills through coaching and feedback to deliver an excellent customer experience. What We're Looking For - High school diploma (or equivalent). - 1+ year of experience in a call center or customer support role. - Experience with troubleshooting or problem-solving, preferably with technology or smart devices. - Strong English communication skills (C2+ or higher). - A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions. Why ClearSource? ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day! - Customer First – We share an intense passion for creating an exceptional customer experience. - Personal Accountability – Commit to do the right thing and do it. - Humble Courage – Be brave enough to seek, deliver, and accept feedback. - Hungry – Do your best every day to make great things happen. - Happy & Healthy – Choose well, live well. Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? If the answer is yes, apply now to join our team!! Come join our team and see why ClearSource is an employer of choice

About Us About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. KITSCH is committed to creating high-quality products that are effortless, elevated, and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials. We believe that everyone should feel confident when purchasing our products, no matter your hair type, style, or budget. About the Role KITSCH is looking for a detail-oriented and customer-obsessed Amazon Customer Service Associate to support our growing presence across global Amazon marketplaces. In this role, you won’t just respond to customers, you’ll create positive brand experiences, solve problems quickly, and help turn negative situations into loyal customers. If you are a strong communicator who thrives in a fast-paced environment and takes pride in helping people, this role is for you. What will be your responsibilities? Deliver Fast, High-Quality Support: Respond to all customer inquiries within 24 hours, ensuring each issue is fully resolved with accuracy and care. Create Exceptional Customer Experiences: Communicate clearly, empathetically, and in line with the Kitsch brand voice to make every interaction positive and personalized. Resolve Issues End-to-End: Handle order issues, product questions, refunds, replacements, and complaints with full ownership from start to finish. Turn Problems into Opportunities: Proactively manage negative reviews and customer concerns, aiming to turn dissatisfied customers into positive brand experiences. Maintain Quality & Accuracy: Apply correct policies, product knowledge, and solutions across all Amazon marketplaces with minimal errors. Support a Global Operation: Manage customer interactions across US, UK, Canada, EU, and Australia marketplaces while maintaining consistency and quality. What are we looking for in you? Experience - 1–3 years of customer service experience (eCommerce or Amazon preferred) Required Skills - Strong written English communication (grammar, clarity, tone) - Ability to manage a high volume of customer inquiries efficiently - Close attention to detail and accuracy - Ability to follow processes and meet deadlines consistently Preferred Skills - Experience supporting Amazon marketplaces - Familiarity with customer service or ticketing systems - Experience using AI tools (ChatGPT, Claude, etc.) to improve efficiency Soft Skills - Customer-first mindset with strong empathy - Ownership mentality - sees tasks through to completion - Comfortable working in a fast-paced, high-volume environment - Proactive and solution-oriented thinker About the Offer Location: India Type of Contract: Full-Time Modality: Remote What We Offer: - Competitive pay based on experience - A dynamic and collaborative team - An open environment for new ideas - Growth… growth and more growth