ClearSource

• Take inbound calls from potential clients to enroll in Medicare plans • Explain the benefits and features of the various Medicare and ancillary products available • Qualify, educate and enroll individuals into Medicare plans that meets their needs • Enroll clients based on compliance and training requirements to sell appropriate products • Help clients with questions regarding Medicare products • Navigate through multiple system applications to fulfill consumer requests, research inquiries, create leads for follow up and update consumer information • Understand and adhere to all company, carrier, and/or CMS related policies and procedures

Role Description Are you detail-oriented, process-driven, and passionate about helping solar projects move smoothly from installation to activation? We’re looking for an Interconnection Coordinator who thrives in a fast-paced environment, enjoys working with utilities and internal teams, and takes pride in ensuring every project is submitted accurately and approved efficiently. In this role, you will: - Review, prepare, submit, and manage solar interconnection packages in accordance with utility requirements, supporting each application throughout its full lifecycle. - Coordinate payments, facilitate jurisdictional comments and revisions, record corrections, and update internal databases to drive continuous process improvement. - Collaborate cross-functionally to streamline workflows and maintain momentum on active projects. Qualifications - Experience as a US Interconnection Coordinator, or US solar experience with working knowledge of permit coordination or project coordination. - College graduate of any course. Requirements - Ensure high quality of submissions (and approval rates) by staying up to date on all solar submission processes and utility requirements. - Adhere to established schedule as designated by leadership. - Maintain professionalism and responsiveness in workplace and online communications. - Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. Benefits - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees. - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees.

Are you passionate about delivering exceptional client service and keeping complex processes running smoothly? We're looking for Permit Coordinator that thrive in fast-paced, deadline-driven environments and take pride in managing essential administrative tasks that support our clients’ permitting and application workflows. In this role, you will be responsible for ensuring a smooth, timely, and accurate flow of permit submissions, while also supporting related steps in the permitting process, such as documentation, follow-ups, and compliance checks. Success in this position means achieving established program Key Performance Indicators and working closely with Program Team Leads to deliver efficient, high-quality results. You will coordinate and submit permit applications across multiple jurisdictions, track and manage permit statuses to ensure deadlines are met, communicate with internal teams and external stakeholders—including city departments and inspectors—and ensure all documentation meets required standards and compliance guidelines. The Permit Coordinator is responsible for ensuring smooth and efficient permitting application/submission flow for our clients. They also support various related ‘support stages’ of the permitting/application process. This is accomplished through the achievement of established program KPIs. Permit/Solar Coordinators report directly to the program TLs. What you will do as a Permit Coordinator - Review, prepare, submit, and receive permit application packages in accordance with jurisdictional requirements and support the application throughout its lifecycle (Also, interconnection, rebate, etc., applications as deemed applicable by leadership). - Coordinate payments, communicate with internal parties to facilitate proper jurisdictions comments/revisions, record corrections and update database(s) for process improvement, and collaborate to streamline team processes. - Ensure high quality submissions (and approval rates) by staying up to date on all solar submission processes and AHJ requirements. - Adhere to the established schedule as designated by leadership. - Maintain professionalism and responsiveness in the workplace and online communications. - Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. - Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy). What We're Looking For - College-level education required; a background in Engineering or Architecture is highly recommended. - Experience in the solar industry is a strong advantage; prior TSR (Technical Representative) experience is a plus. - Ideal candidates will have profiles similar to TSRs from blended accounts, demonstrating adaptability, technical understanding, and customer support experience. - Strong English communication skills—both written and verbal—are essential for effective coordination and client interaction. - Willing to work graveyard shifts schedule - Work-from-Home Setup What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice.

Are you detail-oriented and driven to deliver smooth customer experience? We're looking for a Rebates and Interconnection Representative who thrives in a fast-paced environment and ensures utility and rebate processes move forward efficiently. In this role, you'll manage program requirements, resolve escalations, and support internal teams to meet key performance goals. Reporting to the Program Team Lead, you'll play a vital part in driving success for both our customers and the team. If you're ready to make an impact and work in a dynamic setting, we’d love to hear from you! What you will do as a Rebates and Interconnection Processor - Monitor dashboards, automation tools, and pipelines to ensure timely task completion and SLA compliance. - Manage rebate reservations, payments, and interconnection approvals. - Prepare and submit required documents for utilities and incentive programs. - Act as a subject matter expert on interconnection and rebate requirements in assigned markets. - Coordinate with internal teams to address program needs and corrections. - Develop and maintain training materials, train new team members. - Identify and implement process improvements and efficiency opportunities. - Monitor program updates and risks; communicate changes to internal stakeholders. - Resolve escalations professionally and collaboratively. - Support new market research and assist with the process rollout. - Track pipeline metrics and analyze trends to drive solutions. - Review milestones to release payments to channel partners. - Complete additional tasks as needed. What We're Looking For - At least 2nd-year college level, preferably in Education or related field - Experience in non-voice or back-office roles - Strong analytical and problem-solving skills - Proficient in Microsoft Office (especially Excel, Word, Outlook) - Familiarity with Salesforce or other CRM tools (preferred) - Excellent written and verbal communication skills - Detail-oriented with the ability to understand high-level business concepts - Highly organized; able to multitask and manage shifting priorities - Fast learner, adaptable to rapidly changing processes - Strong internet research skills - Self-motivated, able to work independently with minimal supervision - Willingness to work occasional evenings and weekends - Experience with: - Google Workspace (Docs, Sheets, Forms, Data Studio) - Data analysis and basic reporting What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Are you detail-oriented, proactive, and thrive in a structured yet collaborative environment? We're looking for individuals who are passionate about operational excellence—those who take pride in accuracy, follow-through, and continuous improvement. If you enjoy working behind the scenes to drive successful outcomes, staying organized, and streamlining processes, this role could be your ideal fit. In this position, you'll be responsible for preparing and managing permit applications, ensuring they meet jurisdictional requirements and are submitted on time with the highest quality. You'll coordinate with internal teams, track updates, and maintain accurate records that help support efficiency and compliance. By staying current on solar industry standards and local regulations, you’ll play a vital role in maintaining high approval rates and avoiding delays. You’ll also participate in regular team meetings, contribute insights, and build strong relationships across departments. If you're motivated by process improvement, enjoy solving operational challenges, and value precision and professionalism in every task you handle, we’d love to connect with you. What you will do as an Interconnection Coordinator Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times - Review, prepare, submit, and receive permit application packages in accordance with jurisdictional requirements and support the application throughout its lifecycle (Also, interconnection, rebate, etc., applications as deemed applicable by leadership). - Coordinate payments, communicate with internal parties to facilitate proper jurisdictions comments/revisions, record corrections and update database(s) for process improvement, and collaborate to streamline team processes. - Ensure high quality of submissions (and approval rates) by staying up to date on all solar submission processes and AHJ requirements. - Adhere to established schedule as designated by leadership. - Maintain professionalism and responsiveness in workplace and online communications. - Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. - Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. - Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. - Report any training needs or system error/discrepancies to the supervisor. - Complete other tasks as deemed appropriate by the supervisor. - Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position. What We’re Looking For? - High school graduate or college-level education - 1 year Interconnection Coordinator experience from any US Solar Company - Proficient in developing and interpreting flowcharts, schedules, and action plans - Strong organizational and time management skills, with the ability to multitask effectively - Excellent collaboration skills and confidence in client-facing interactions - Solid understanding of risk management and quality assurance practices - Hands-on experience using project management tools (e.g., CRMs) - Good communication and typing skills - Must have a stable internet connection and a reliable power source - Willingness to work night shifts and have split rest days, based on the assigned schedule What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice. Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City

Are You Passionate About Making Every Second Count? Become Our Next WFM Real-Time Analyst! Step into a high-impact role where your sharp eye and quick decisions drive performance. As a WFM Real-Time Analyst, you'll be the pulse of our operations—monitoring live queues across all channels, tracking agent attendance and adherence in real time, and helping us hit our service goals with precision and consistency. What you will do WFM Real Time Analyst - Monitoring call queues and agent statuses in real time, facilitating swift communication and action across teams in the US, Philippines, Costa Rica, India, and South Africa. - Managing real-time scheduling updates and approving off-phone activities using WFM scheduling tools to ensure optimal resource alignment throughout the day. - Generating, validating, and analyzing performance and staffing reports, and making data-driven recommendations to optimize productivity and meet billability targets. - Ensuring timely and accurate reporting, with updates delivered throughout the day to support strategic decisions and operational visibility. - Supporting the implementation of new WFM technologies, helping drive innovation and continuous improvement across the function. - Leading weekly meetings and delivering WFM onboarding sessions for new hires, promoting understanding of tools, metrics, and real-time practices. - Taking initiative to support additional tasks and responsibilities as needed flexibility and problem-solving are essential in this evolving environment. What We're Looking For - At least 2 years of college education, preferably with a background in Computer Science, Mathematics, Analytics, Project Management, or Business Administration - Proficient in Microsoft Office Suite, especially Excel (pivot tables, formulas, reporting tools) - Strong analytical and problem-solving skills with keen attention to detail - Ability to thrive in a fast-paced, real-time environment and collaborate across global teams What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Are You Passionate About Making Every Second Count? Become Our Next WFM Real-Time Analyst! Step into a high-impact role where your sharp eye and quick decisions drive performance. As a WFM Real-Time Analyst, you'll be the pulse of our operations—monitoring live queues across all channels, tracking agent attendance and adherence in real time, and helping us hit our service goals with precision and consistency. What you will do WFM Real Time Analyst - Monitoring call queues and agent statuses in real time, facilitating swift communication and action across teams in the US, Philippines, Costa Rica, India, and South Africa. - Managing real-time scheduling updates and approving off-phone activities using WFM scheduling tools to ensure optimal resource alignment throughout the day. - Generating, validating, and analyzing performance and staffing reports, and making data-driven recommendations to optimize productivity and meet billability targets. - Ensuring timely and accurate reporting, with updates delivered throughout the day to support strategic decisions and operational visibility. - Supporting the implementation of new WFM technologies, helping drive innovation and continuous improvement across the function. - Leading weekly meetings and delivering WFM onboarding sessions for new hires, promoting understanding of tools, metrics, and real-time practices. - Taking initiative to support additional tasks and responsibilities as needed flexibility and problem-solving are essential in this evolving environment. What We're Looking For - At least 2 years of college education, preferably with a background in Computer Science, Mathematics, Analytics, Project Management, or Business Administration - Proficient in Microsoft Office Suite, especially Excel (pivot tables, formulas, reporting tools) - Strong analytical and problem-solving skills with keen attention to detail - Ability to thrive in a fast-paced, real-time environment and collaborate across global teams What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Are you detail-oriented, process-driven, and passionate about helping solar projects move smoothly from installation to activation? We’re looking for an Interconnection Coordinator who thrives in a fast-paced environment, enjoys working with utilities and internal teams, and takes pride in ensuring every project is submitted accurately and approved efficiently. In this role, you will review, prepare, submit, and manage solar interconnection packages in accordance with utility requirements, supporting each application throughout its full lifecycle. You’ll coordinate payments, facilitate jurisdictional comments and revisions, record corrections, and update internal databases to drive continuous process improvement. Your ability to collaborate cross-functionally will be key in streamlining workflows and maintaining momentum on active projects. What will you do as an Interconnection Coordinator Key Responsibilities: - Review, prepare, submit, and receive solar interconnection packages in accordance with utility requirements and support the application throughout its lifecycle. - Coordinate payments, communicate with internal parties to facilitate proper jurisdictions comments/revisions, record corrections and update database(s) for process improvement, and collaborate to streamline team processes. - Ensure high quality of submissions (and approval rates) by staying up to date on all solar submission processes and Utility requirements. - Adhere to established schedule as designated by leadership. - Maintain professionalism and responsiveness in workplace and online communications. - Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. What We're Looking For - Experience as a US Interconnection Coordinator, or US solar experience with working knowledge of permit coordination or project coordination - College graduate of any course What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer: - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City

Summary The Quality Analyst (QA) is responsible for evaluating customer interactions, operational processes, and outputs to ensure compliance with organizational and client standards. This role plays a critical part in driving continuous improvement by identifying performance gaps, conducting root-cause analysis, and delivering actionable insights that enhance agent performance and overall customer experience. Key Responsibilities - Monitor and evaluate customer interactions (calls, emails, chats) to ensure adherence to quality standards and guidelines - Provide timely, accurate, and constructive feedback to agents and operations teams - Conduct calibration sessions with internal stakeholders to ensure scoring alignment and consistency - Identify trends, gaps, and areas for improvement through data analysis and quality audits - Perform root-cause analysis on performance issues and recommend corrective actions - Partner with Operations and Training teams to support performance improvement initiatives - Prepare and present quality reports, dashboards, and insights to leadership - Ensure compliance with company policies, client requirements, and regulatory standards - Support continuous improvement initiatives to enhance customer experience and operational efficiency Qualifications Required - Bachelor’s degree in business, IT, Communications, or any related field. - At least 1 year of experience in Customer Service, or a minimum of 1 year of experience in Quality Assurance, Training, or Operations. - Basic proficiency in data tools, including Excel (pivot tables and formulas) and BI tools such as Power BI. - Strong analytical and problem‑solving skills, with the ability to work independently. - Ability to perform effectively in a high‑pressure or fast‑paced environment. - Excellent written and verbal communication skills. - Demonstrates confidence and professionalism when delivering coaching or presenting calibration results. - High attention to detail and accuracy. - No issues on absenteeism or issued NTEs for the past 3 mos.

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative In this role, you will provide customer support for our client’s premium Solar program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with at least 1 year experience with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Service Representative - Build and maintain positive relationships with customers, co-workers, and all levels of the organization. - Provide timely updates and reporting as required. - Identify and recommend improvements in service, product, procedures, and/or processes to support operational excellence and prevent recurring issues. - Report any training needs, system errors, or discrepancies to the supervisor. - Complete additional tasks as assigned by the supervisor. - Maintain regular attendance, punctuality, and adherence to scheduled availability. What We're Looking For - 1 year of experience in a BPO environment with primary responsibility for documentation and information processing - At least one year of BPO experience, preferably with solar account exposure, and demonstrated attention to detail - Bachelor’s degree is an advantage - Good communication skills - Temporary work at home What We Offer - Competitive salary – Get paid for doing what you love! - Medical and dental insurance (with free dependent coverage!). - Group life insurance for peace of mind. - Paid time off (PTO) – Because work-life balance matters. - Outstanding career growth opportunities – Learn, advance, and develop your career. - A fun, innovative, and energetic team culture – Be part of a company that values its employees - Skills and leadership development to help you reach your full potential. - Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: - Customer First – We are obsessed with delivering an exceptional customer experience. - Personal Accountability – We do the right thing and own our actions. - Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. - Hungry – We bring passion, energy, and drive to everything we do. - Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice. Our office is located on the 10th floor of Tower 1, Rockwell Business Center, Pasig Cit