PROBLEM-SOLVERS NEEDED — $16 PER HOUR! Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Care Specialist - Assist customers with inquiries about product features and troubleshooting issues. - Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base. - Ensure each interaction is handled with patience and care, making the customer feel valued. - Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. - Continuously improve your skills through coaching and feedback to deliver an excellent customer experience. What We're Looking For - High school diploma (or equivalent). - 1+ year of experience in a call center or customer support role. - Experience with troubleshooting or problem-solving, preferably with technology or smart devices. - Strong English communication skills (C2+ or higher). - A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions. Why ClearSource? ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day! - Customer First – We share an intense passion for creating an exceptional customer experience. - Personal Accountability – Commit to do the right thing and do it. - Humble Courage – Be brave enough to seek, deliver, and accept feedback. - Hungry – Do your best every day to make great things happen. - Happy & Healthy – Choose well, live well. Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? If the answer is yes, apply now to join our team!! Come join our team and see why ClearSource is an employer of choice

About Us About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. KITSCH is committed to creating high-quality products that are effortless, elevated, and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials. We believe that everyone should feel confident when purchasing our products, no matter your hair type, style, or budget. About the Role KITSCH is looking for a detail-oriented and customer-obsessed Amazon Customer Service Associate to support our growing presence across global Amazon marketplaces. In this role, you won’t just respond to customers, you’ll create positive brand experiences, solve problems quickly, and help turn negative situations into loyal customers. If you are a strong communicator who thrives in a fast-paced environment and takes pride in helping people, this role is for you. What will be your responsibilities? Deliver Fast, High-Quality Support: Respond to all customer inquiries within 24 hours, ensuring each issue is fully resolved with accuracy and care. Create Exceptional Customer Experiences: Communicate clearly, empathetically, and in line with the Kitsch brand voice to make every interaction positive and personalized. Resolve Issues End-to-End: Handle order issues, product questions, refunds, replacements, and complaints with full ownership from start to finish. Turn Problems into Opportunities: Proactively manage negative reviews and customer concerns, aiming to turn dissatisfied customers into positive brand experiences. Maintain Quality & Accuracy: Apply correct policies, product knowledge, and solutions across all Amazon marketplaces with minimal errors. Support a Global Operation: Manage customer interactions across US, UK, Canada, EU, and Australia marketplaces while maintaining consistency and quality. What are we looking for in you? Experience - 1–3 years of customer service experience (eCommerce or Amazon preferred) Required Skills - Strong written English communication (grammar, clarity, tone) - Ability to manage a high volume of customer inquiries efficiently - Close attention to detail and accuracy - Ability to follow processes and meet deadlines consistently Preferred Skills - Experience supporting Amazon marketplaces - Familiarity with customer service or ticketing systems - Experience using AI tools (ChatGPT, Claude, etc.) to improve efficiency Soft Skills - Customer-first mindset with strong empathy - Ownership mentality - sees tasks through to completion - Comfortable working in a fast-paced, high-volume environment - Proactive and solution-oriented thinker About the Offer Location: India Type of Contract: Full-Time Modality: Remote What We Offer: - Competitive pay based on experience - A dynamic and collaborative team - An open environment for new ideas - Growth… growth and more growth

• Provide multi-channel support by managing phone calls, tickets, chat, and social media interactions. • Deliver accurate and timely assistance to resolve inquiries, complaints, and return/refund requests while following company procedures and policies. • Build strong customer relationships through clear, empathetic, and proactive communication. • Assist customers with orders by providing guidance, processing purchases, and ensuring a smooth ordering experience.

Description The role is remote, the employee must reside near a company office to attend in-person meetings, training, and collaboration sessions. Position Overview: The Customer Care Manager is responsible for overseeing all aspects of the Customer Care Department. This position will be required to maintain high service levels and a positive experience for all customers. The Customer Care Manager will need to be able to provide recommendations to Senior Management for any changes that may need to occur in the department from staffing of employees, to process changes needed, and system enhancements. Must be able to supervise, train, and coach employees. Essential Job Functions: - Assumes full management responsibility for Customer Care Department’s services and activities including training. - Establishes, within policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly. - Assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes. - Plans, directs, and coordinates, through subordinate level staff, the Customer Care Department’s work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems. - Provide reporting of the day-to-day activities in the department for Executive Team review; work closely with Department Managers to ensure we are meeting company goals and clients are receiving exceptional service - Manage to maintain a high level of energy and morale within the department - Manage employee recognition and discipline/coaching - Forecast for any future changes or needs within the department - Handle escalated calls with patience and professionalism - Input notes on each patient account that have been worked - Maintain working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement - Available 24 hours a day/7 day a week including evenings, weekends, and holidays to provide support for staff and clients Requirements Minimum Qualifications: - AA/BA in Business Administration preferred or equivalent experience - 5 years Medicare and Medical experience with payor and billing requiered - 10+ years of increasingly responsible experience, including 3 years at the supervisory level, with an emphasis on Customer Services - Oversee customer care department - excellent coaching and interpersonal skills - Excellent computer skills, and applications, including Microsoft Office suite, hardware, software, and peripheral equipment - Advanced principles, procedures, standards, practices, trends, techniques, and information sources in the field of durable medical equipment or healthcare - Advanced methods and techniques used in customer service and public relations - Advanced methods of administrative, organizational, and procedural research and analysis - Principles of supervision, training, and performance evaluation - Principles and practices of leadership, motivation, team building, and conflict resolution - Principles and practices of contract administration - Pertinent federal, state, and local laws, codes, and regulations - Solid analytical skills with a desire to understand the “why” behind the numbers - Ability to work under pressure, juggle multiple projects and handle the unexpected - Exercise sound judgment, decisiveness, and creativity required in situations involving the direction, control, and planning of an entire program or multiple programs - Operate office equipment including computers and supporting word processing, spreadsheet, and database application - Communicate clearly and concisely, both orally and in writing - Establish and maintain effective working relationships with those contacted in the course of work