• Build and manage a high-performing Quality team focused on ensuring agent compliance and service excellence within a high-growth, tech-enabled healthcare environment. • Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint. • Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation. • Lead regular calibration sessions with Operations Managers to ensure a unified vision of "quality" and facilitate the closing of feedback loops. • Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with Product and Training teams to solve them at the root.

Role Description New Jersey IEC is looking for a Remote Scheduler to join our team in Somerset. This part-time position offers a flexible working environment where you can contribute to our mission while enjoying the benefits of remote work. As a Remote Scheduler, you will play a crucial role in managing schedules and coordinating appointments to ensure smooth operations. Your organizational skills will help streamline processes and enhance productivity within our organization. We offer a competitive hourly salary range of $29 - $34, along with a supportive team culture that values work-life balance and professional development. Responsibilities - Manage and coordinate scheduling for staff and clients - Communicate effectively with team members to confirm appointments - Maintain accurate records of scheduled events and activities - Respond promptly to scheduling inquiries and changes - Assist in the planning and organization of meetings and events - Ensure efficient use of time and resources - Collaborate with other departments to align schedules - Utilize scheduling software and tools effectively Qualifications - 2+ years of experience in scheduling or administrative roles - Strong organizational and time management skills - Proficiency in scheduling software and tools - Excellent communication and interpersonal skills - Ability to work independently and manage multiple tasks - Detail-oriented with a focus on accuracy - Experience working in a remote environment is a plus - High school diploma or equivalent; further education is a plus

Role Description New Jersey IEC is looking for a Remote Scheduler to join our team in Somerset. This part-time position offers a flexible working environment where you can contribute to our mission while enjoying the benefits of remote work. As a Remote Scheduler, you will play a crucial role in managing schedules and coordinating appointments to ensure smooth operations. Your organizational skills will help streamline processes and enhance productivity within our organization. We offer a competitive hourly salary range of $29 - $34, along with a supportive team culture that values work-life balance and professional development. Responsibilities - Manage and coordinate scheduling for staff and clients - Communicate effectively with team members to confirm appointments - Maintain accurate records of scheduled events and activities - Respond promptly to scheduling inquiries and changes - Assist in the planning and organization of meetings and events - Ensure efficient use of time and resources - Collaborate with other departments to align schedules - Utilize scheduling software and tools effectively Qualifications - 2+ years of experience in scheduling or administrative roles - Strong organizational and time management skills - Proficiency in scheduling software and tools - Excellent communication and interpersonal skills - Ability to work independently and manage multiple tasks - Detail-oriented with a focus on accuracy - Experience working in a remote environment is a plus - High school diploma or equivalent; further education is a plus Benefits - Competitive hourly salary range of $29 - $34 - Supportive team culture that values work-life balance - Opportunities for professional development Company Description Join our team at New Jersey IEC and embark on a journey of growth and innovation.

• Schedule and conduct onsite vendor food safety and quality assessments through collaboration with Internal Stakeholders for new potential vendors • Maintain current supplier approval schedule and conduct re-evaluation audits per the defined frequency • Thoroughly assess vendor risks as it relates to various product types (i.e., Meat, poultry, egg, dairy, baked goods, fruit/vegetables, food additives/ingredients, etc.) and applicable regulations (i.e. USDA and FDA) and Quality Standards (i.e. SQF, BRC, etc.) • Write reports and communicate findings in a timely manner to execute prompt closure to identified nonconformances • Follow up with suppliers on corrective action plans as needed to ensure the appropriate level of action is taken to eliminate nonconformance • Work with suppliers to improve their overall service level, including compliance to specifications and COA requirements • Identify, measure, implement and report on continuous improvement initiatives within the supply chain program (i.e. Supplier Performance metrics, etc.) • Further develop and evolve food safety and quality risk assessment criteria and supplier qualification programs, assist with HACCP and Food Safety Plans as needed • Assist in analyzing complaint data as it relates to raw materials to identify trends and opportunities with vendors to drive continuous improvement • Assure programs, policies and procedures are compliant and kept current • Input supplier data within the computerized quality management system to ensure current information is maintained