• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Accurate, timely and efficient data entry and quality checking of claims information as per the standards. • Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. • Prepare the payment of claims in the system. • Process and dispatch standard letters and emails as required. • Support data cleansing and mass change processing projects. • Keep the relevant KPIs updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • General contact with underwriters and clients (if applicable) always providing a great customer experience. • Preparing management information reports as requested using various reporting tools and methods. • Participate and provide support to process improvement projects. • Delivers exceptional service standards/KPI’s. • Participating and support the implementation in continuous improvement or change project work. • Providing support to other teams to cover absences and peak workloads. • Contributing to technical support and procedural best practice and support. • Provide new ideas and support the team leader and coordinator regarding execution. • Ensure telephony service availability in line with defined working hours and required languages. • Answer all incoming calls received through the claims telephony lines. • Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. • Resolve simple customer or broker enquiries when the information is readily available in the system. • Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. • Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. • Escalate urgent or risk related calls following internal escalation routes. • Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. • Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk.

• General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring. • Accurate, timely and efficient data entry and quality checking of claims information as per the standards. • Open a new “account” for each claim, into the system to help with efficient processing of the claim – throughout the claim lifecycle. • Prepare the payment of claims in the system. • Process and dispatch standard letters and emails as required. • Support data cleansing and mass change processing projects. • Keep the relevant KPIs updated. • Liaising with internal and external parties to respond to and resolve queries within processing deadlines. • General contact with underwriters and clients (if applicable) always providing a great customer experience. • Preparing management information reports as requested using various reporting tools and methods. • Participate and provide support to process improvement projects. • Delivers exceptional service standards/KPI’s. • Participating and support the implementation in continuous improvement or change project work. • Providing support to other teams to cover absences and peak workloads. • Contributing to technical support and procedural best practice and support. • Provide new ideas and support the team leader and coordinator regarding execution. • Ensure telephony service availability in line with defined working hours and required languages. • Answer all incoming calls received through the claims telephony lines. • Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification. • Resolve simple customer or broker enquiries when the information is readily available in the system. • Redirect calls to the correct handler, team or department when the query cannot be resolved at first contact. • Log call details in the claim file or relevant system to maintain a clear and accurate audit trail. • Escalate urgent or risk related calls following internal escalation routes. • Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes. • Monitor telephony metrics such as wait times, call volumes and abandonment, and escalate issues when service levels are at risk.

Job Description Senior Administrator Assistant Manager 9/10 month FTC Private Clients Guernsey Temporary Hybrid The role: The Senior Administrator/Assistant Manager, Private Clients will administer a portfolio of fiduciary structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group's Guernsey regulatory licences. The Key Responsibilities for the role are noted below and as an Assistant Manager you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, deputising for the Manager in their absence and participating in projects that are related to the role. Some of the things you will be doing: - Administer a portfolio of complex fiduciary structures to a high standard ensuring all administration procedures are adhered to; - Ensure administration is carried out in accordance with up-to-date tax and legal advice with support from client manager/client director; - Consistently deliver a timely and high-quality service to clients, demonstrating effective communication ensuring client managers/directors are copied in at all times; - Liaise with beneficiaries, investment advisers, bankers, auditors, property advisers, agents and lawyers on all matters relating to the management of a portfolio of complex fiduciary structures; - Ensure that invoicing fees and debt management is carried out in a proactive and timely manner; - Demonstrate a full understanding of client entity transactions, ensuring all client entity files are up to date and that Minutes and Meeting Notes have been drafter accurately with an appropriate level of detail; - Support team lead in the management of the team as required; - Supervise and assist in the development of a junior member of the team as required; - Delegate routine administration tasks to the administration team whilst retaining oversight to ensure tasks are being fully completed in a professional and timely manner; - Oversee projects as requested by the team lead and ensure these are completed accurately within the deadlines set; - Demonstrate an understanding and knowledge of risk factors specific to fiduciary structures, particularly in relation to trigger events seeking guidance from client managers/directors; - Provide on the job training and guidance for more junior members of the administration team sharing technical knowledge and experience; - Be responsible for FATCA, CRS, Payment Procedures, FID Reviews and Action Points for audit and liaise with auditors. - Embrace and demonstrate our corporate values and purpose - Tenacity, Service, Teamwork, Agility and Genuine; - Proactively keep an up-to-date awareness of current industry issues e.g. interest rate movements, change in legislation i.e Substance legislation; and - B signatory (up to £50,000 on Bank Signing Schedules). What technical skills, experience, and qualifications do you need: - Evidence of prior and proven relevant experience in regulated finance or professional services; - Sound organisation skills and supervisory experience; - Possess a solid understanding of the business and markets applicable to the business; - Hold a relevant professional qualification such as STEP, ICSA; and - Strong technical IT skills; and - Drive personal development using all the resources available to achieve success. About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Role Description JDS Energy & Mining is seeking a detail-oriented and highly organized Project Controls Administrator to support the successful delivery of mining and energy projects through effective cost tracking, scheduling support, and data management. This role works closely with project managers, engineers, procurement, and construction teams to ensure project controls systems are accurate, up to date, and aligned with project objectives. The Project Controls Administrator plays a key role in maintaining project data integrity, supporting reporting processes, and assisting with cost and schedule coordination. This position contributes directly to informed decision-making, project transparency, and the consistent execution of project controls processes across all phases of work. This role can be performed either from a home office or a company office, depending on project and team requirements. Key Responsibilities - Maintain and update project controls systems, including cost tracking tools, schedules, and reporting dashboards - Assist with project budgeting, forecasting, and cost tracking activities - Support the development and maintenance of project schedules using tools such as Primavera P6 or MS Project - Compile, format, and distribute regular project reports, including cost, schedule, and progress updates - Ensure accuracy, consistency, and integrity of project data across systems and reports - Coordinate with engineering, procurement, and construction teams to gather required project information - Support change management processes, including tracking changes, variations, and approvals - Assist with document control processes, ensuring proper versioning and document organization - Track project performance metrics and highlight variances or risks to the project team - Participate in regular project meetings and provide administrative and reporting support - Contribute to continuous improvement of project controls processes, tools, and reporting Qualifications - Detail-oriented and highly organized - Experience with project controls systems - Proficiency in cost tracking and scheduling tools - Strong communication skills - Ability to work collaboratively with project teams Benefits - Flexible work options (home office or company office) - Opportunities for professional development - Supportive work environment