• Manage, organize, and track all active client cases within the case management system • Coordinate meetings and communications with opposing counsel and clients • Request, receive, and process medical records related to Short-Term Disability documentation • Provide clients with regular case updates • Ensure all case information is accurate, complete, and up to date • Attend litigation docket meetings and process-automation meetings with Clio engineers • Manage attorneys’ calendars • Send meeting reminders • Participate in weekly workflow-building and process-improvement meetings • Add new potential clients to the Clio Pipeline • Receive and manage all inbound calls from potential clients • Ensure all intake information is accurately captured and entered into the system • Implement structured follow-up procedures for clients with no recent communication • Document all follow-up actions and outcomes within the system • Review reports identifying clients with missing or incomplete documentation.

Analyst, Legal Operations remote type Hybrid locations USA - New Jersey - Warren time type Full time job requisition id R3716 Job Description Summary: The Legal Operations Analyst provides day-to-day operational and technical support for the Legal department’s technology and reporting needs, with a focus on the company’s Enterprise Contract Lifecycle Management Tool (CLM), ServiceNow and related legal technology. This role manages the Legal service desk queue, supports end users across multiple channels, and partners with IT and Legal stakeholders to improve service delivery, system adoption, and data-driven insights through dashboards and reporting. Job Description: Responsibilities: Legal Technology Support / Service Desk - Provide day-to-day technical support for Legal technology, including CLM and related Legal applications and workflows. - Support users via phone/email/chat/walk-in/self-service for incidents and service requests. - Manage the ServiceNow ticket queue, including: - Triage, categorize, and prioritize incidents and requests - Route/escalate to IT, vendors, or internal owners as appropriate; track progress and drive timely resolution - Communicate status updates and resolutions; ensure accurate documentation and closure in ServiceNow - Participate in system upgrades, release testing/UAT, service improvement initiatives, and service requests; document changes and support go-live activities. - Maintain and improve knowledge articles/FAQs and standard work instructions to increase self-service resolution and consistent support. Reporting, Metrics, and Analytics - Partner with IT and Legal stakeholders to define KPIs and measurement requirements (e.g., ticket volume, SLA performance, adoption, contract cycle time, data quality). - Support monthly reporting through data/input collection, coordination, and organization, including web-based programs, Excel, and data tracking applications. - Design/build Power BI dashboards and recurring reports; publish insights and highlight trends/opportunities. - Design/build Excel models/tools (templates, trackers, reconciliation tools) to support operational reporting and process monitoring. - Perform basic data validation and quality checks; identify root causes of recurring issues and recommend corrective actions. Training, Enablement, and Process Improvement - Design and deliver end-user trainings and develop training materials (job aids, quick reference guides, videos) for Legal applications and workflows. - Provide best-practice guidance to improve system usage, data quality, and user adoption. - Continuously identify opportunities to streamline intake/support workflows, improve CLM configurations/usage, and enhance reporting automation. Qualifications: - Bachelor’s degree or equivalent relevant experience. - Experience in a service/support, operations, systems, or analytics role (experience supporting business applications preferred). - Demonstrated proficiency with Power BI and Excel (including building repeatable reporting tools). - Strong customer service orientation, communication skills, and ability to translate technical concepts for non-technical users. - Strong organizational skills with the ability to manage priorities in a ticket-queue environment. - Special knowledge or skills and/or licenses or certificates preferred. - Healthcare Compliance Certifications - SQL / databases experience (querying, data extraction, validation) is a plus. - Experience supporting CLM and/or Legal department processes. - Experience using ServiceNow (incident, request, knowledge, reporting). - Programming/scripting experience (Python and/or JavaScript) is a plus (automation, integrations, data transformation). * Travel requirements-0-10% Office-based position with hybrid flexibility. Expected Base Salary Range: $56,400 – 70,900. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans.

• Draft, review, and negotiate contracts, amendments, and partnership agreements across the company's markets • Support the structuring and documentation of commercial relationships with partners and platforms • Maintain and organize the contract repository, ensuring accuracy and version control • Assist with corporate governance documentation across the company's legal entities in the region • Support entity maintenance tasks including board minutes, resolutions, and regulatory filings • Help ensure the company's corporate structure remains compliant and well-documented across jurisdictions • Provide legal review for product initiatives, including UX/UI flows, terms and conditions, and user-facing documentation • Draft and update internal policies in line with regulatory requirements and business needs • Partner with the product and compliance teams to ensure legal alignment on new features and market launches • Assist with KYC processes, transaction monitoring frameworks, and ABAC (Anti-Bribery and Anti-Corruption) policies • Support risk assessments and help prepare documentation for internal and external audits • Contribute to building scalable compliance processes as the business expands across markets • Serve as a key legal resource for local teams in Colombia, Mexico, Chile, Peru, and Brazil • Identify and flag jurisdiction-specific legal considerations that affect the company's operations or product roadmap • Help standardize legal processes and templates for consistent application across markets

Role Description Emptor is looking for a Legal Operations Analyst to join our Operations team to support data analysis, legal documents interpretation, and background check reviews. This position requires knowledge on the structure of the Brazilian justice system and basic understanding of criminal procedure under Brazilian law. Analysts must also input data related to their queries and manipulate highly sensitive information on a daily basis. This position requires the ability to operate (process candidates) using Emptor’s API accordingly. Location: Remote in Latam - 8:00 AM UTC-5 to 8:00 PM UTC-5 Compensation: R$5.000,00 to R$6.000,00 (BRL) per month, based on experience Qualifications - Proficiency in English - Fluency in Portuguese - Availability for daily work and deliveries - Punctuality - Solid understanding of how the Brazilian criminal justice process works - Ability to read and interpret official Brazilian court documents in Portuguese - Clear written communication skills - Strong attention to detail and comfort applying structured criteria to ambiguous situations - Ability to work in a distributed/remote environment - Intermediate Excel Skills - Basic knowledge in GSuite features (Drive, Calendar, Docs, Sheets, etc) - Basic understanding of search engines - Problem solving and investigative skills - Adaptable and proactive Requirements - General understanding of the Latam legal systems - Experience working with databases and spreadsheets - 40 hours per week/part time or weekends, depending on the type of contract Responsibilities & Functions - Review criminal record results sourced from official Brazilian public databases - Apply adjudication criteria to determine the relevance of a record and document findings clearly - Provide clear answers to questions related to the manual reviews performed - Act as an onboarding buddy for new team members, walking them through the various aspects pertaining to processing BGCs - Review the systems functionalities, in order to maintain quality, reporting to the developers any bug, difficulties, errors and/or suggestions, contributing to the correct or improved usage of the system and workflow - Attend team meetings and ceremonies on time - Ensure client data security Feedback, Communication & Collaboration - Actively seek out feedback from teammates, seniors, and manager, and work to use feedback as a tool for personal growth - Apply received feedback into learning habits to improve - Communicate effectively, clearly, concisely, and in an audience-oriented way, in written and verbal form - Actively listen to others and ensure they are understood - Pay attention to nonverbal and/or asynchronous communication (status updates, time zones, appropriate work environments, availability) - Actively participate in daily stand ups, sprint plannings, and sprint retrospectives depending on the team Business Impact Level General understanding of the impact of their own work and how it affects and impacts the team in general. Skills - Attention to detail - Adaptability - Critical thinking and problem solving - Ownership and accountability - Communicative - Teamwork To discover exciting opportunities and learn more about what we do, visit our website https://www.emptor.io/