Title: Associate Analyst - Legal Service Provider Location: Lewisville United States Job Description: General information Career area: Legal Ref #: 21914 Working time: Full time Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity In this role, you will oversee Legal Service Providers (LSPs) and fourth-party attorney firms supporting Deficiency Recovery, driving vendor performance through onboarding, training, and coaching on quality, compliance, and complaint management to ensure alignment with Ally standards and regulatory expectations. You will lead a centralized integration function to streamline communication across vendors and internal stakeholders, manage supplier performance for Specialty Recovery activities, and own issues through remediation. You'll also support process improvement initiatives by evaluating results and risk/benefit of changes, and you will own the full Business Continuity Program-from creation and testing through ongoing execution-while delivering monthly performance reporting and presentations to promote transparency and continuous improvement. Ally Work Location for this role is: Lewisville, TX - Required #hybrid with three (3) days in office, two (2) days at home The Work Itself - Serve as the primary relationship owner and "face of Ally" to Legal Service Provider vendors/suppliers, engaging internal and external senior leaders (including C-suite) as needed. - Coordinate with in-house counsel, Legal Service Providers, and clients to facilitate efficient legal work; monitor legal action progress to ensure timely resolution. - Partner cross-functionally to ensure legal, regulatory, and procedural compliance across recovery operations. - Ensure timely and accurate legal filings; review legal documents for accuracy, completeness, and correct terminology; take corrective action when needed. - Lead annual reviews and ongoing strategic updates of the NAO Business Continuity Program (BCP) to reflect changes in operations, structure, risk profile, personnel, and geographic footprint. - Act as the primary point of contact for supplier monitoring activities, including audits/reviews (BCP, compliance, risk profile, onsite audits) and ongoing operational/strategic process and procedure updates. - Lead supplier performance management, including developing/refining performance metrics (supplier and department), addressing compliance and cost issues, and driving continuous improvement. - Review and validate supplier invoicing, services provided, SLAs, and statements of work. - Lead supplier due diligence, market share shifts, and termination decisions; play a key role in supplier onboarding/offboarding. - Review and manage customer complaints and escalations (e.g., ECR, CFPB, consumer attorneys), perform root-cause analysis, and drive solutions for identified process gaps. - Maintain a standard cadence of onsite supplier visits (as needed/requested) to represent Ally, confirm compliance, and lead performance trend/review discussions. The Skills You Bring Minimum Qualifications - 0+ years of experience - High school Diploma or GED equivalent Preferred Qualifications - 1+ years' experience in the legal industry i.e.: attorney office, paralegal experience - 1+ years' experience in Supplier Management experience or financial services industry - Demonstrates strong analytical, negotiation, problem solving, and organizational skills - Demonstrates a high degree of personal accountability, passion, and execution - Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment - Ability to maintain strict confidentiality - PowerPoint Presentation skills; ability to translate complex data into simple audience- friendly visuals - Proficiency in importing/exporting data from Excel to PowerPoint seamlessly - Proficiency in Microsoft Excel; formulas, functions, report building - Executive level verbal and written communication - Takes pride in work quality and performance - Self-Aware - Seeks and implements feedback Education/Certification - Bachelor's degree in related field or applicable years of business experience - Process optimization certification strongly desired (Certified Process Professional, Lean Six Sigma, etc.) - Project / Process Management framework knowledge and application How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: - Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). - Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. - Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. - Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. - Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. - Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Base Pay Range: $47840 - $75000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.