The Senior (Sr.) IT Systems Specialist is a hands-on position responsible for ensuring the reliability, security, and compliant operation of IT systems in a regulated Life Sciences environment. This position provides day-to-day administration of infrastructure, network and end-user systems while delivering responsive, service-oriented technical support to employees across the organization. In addition to broad operational IT capability, this role is intended to bring greater depth of experience in supporting technology within a regulated GxP life sciences environment. The Sr. IT Systems Specialist will help ensure that IT systems remain secure, compliant, and audit-ready, with particular focus on validated systems, electronic records and signatures, data integrity, and applicable requirements such as 21 CFR Part 11. The role combines strong technical expertise with an understanding of IT compliance and data integrity requirements in regulated environments. The Sr. IT Systems Specialist works to maintain systems in a validated state, supports internal and external audits and ensures IT processes align with applicable regulatory and internal control requirements. This position also serves as a key operational resource within the IT function and provides backup support to the IT Manager to help maintain a stable, secure, and audit-ready technology environment. Duties and Responsibilities (include but not limited to): IT Operations & Network Support - Provide support for the SAB network, assisting with configuration, monitoring, and troubleshooting of IT systems. - Administer Mac/OS, Windows, Android and iOS, MDM. - Maintenance and configuration of 0365 Tennent - Ensure all systems, and applications are up to date, patched and secure. - Maintenance of Active Directory and Entra user accounts and security settings - Maintain up-to-date network diagrams and documentation to support regulatory reviews. - Network administration, assisting with configuration, monitoring, and troubleshooting of IT systems. Compliance and Validation: - Collaborate with QA/RA teams to align IT processes with quality and compliance requirements. - Perform system validation and periodic reviews. - IT Lead for internal and external audits by providing IT compliance evidence and addressing findings. - Act as system administrator for user access controls to all systems including GxP validated and financial systems. - Understanding of GMP, GAMP, FDA (21 CFR Part 11), and other applicable Life Sciences regulations is a plus. System & Data Integrity: - Enforce SOPs, standards, and guidelines to ensure compliant management of electronic records and signatures. - Monitor and remediate issues affecting data traceability or regulatory compliance. - Collaborate with QA/RA teams to ensure IT systems align with quality and compliance needs. IT Security: - Create, implement and enforce IT security standards and best practices on all servers, laptops, and desktop computers. - Configure, support and maintain IT security tools including Arctic Wolf, ThreatLocker and Microsoft Defender. Change Management & Risk Mitigation: - Administer IT change management processes to ensure that changes to validated systems are properly assessed, documented, and approved. - Conduct post-implementation reviews to confirm continued compliance and validated state. Documentation, Audit & Regulatory Engagement: - Maintain IT compliance documentation. - Participate in internal and external audits, including FDA and SOX-related reviews, ensuring IT compliance posture is well-documented - Lead IT effort through cross-functional collaboration to ensure internal controls structure and compliance requirements are achieved and maintained. Business Continuity and Disaster Recovery: - Develop, test, implement and ensure ongoing readiness of Business Continuity and Disaster Recovery (BCDR) plans. - Ensure recovery processes align with compliance requirements and maintain validated system states post-recovery. Supervisory Responsibilities: This position does not have supervisory responsibilities. Education, Experience and Certifications: - Bachelor’s degree in Information Technology, Computer Science, Life Sciences, or a related field (preferred). - 4+ years of progressively responsible experience in IT compliance within a regulated industry (Life Sciences, Pharma, Biotech, or Medical Devices). - Demonstrated experience with validated systems, electronic records/e-signatures, and compliant change control processes preferred. - Hands-on experience with audits (internal, external, and regulatory). - Familiarity with SOX, NIST, and other IT control frameworks is a plus. - Experience with IT infrastructure, including Entra ID, Active Directory, MS365, switches, firewalls, and remote support tools. - Zoho ManageEngine ADAuditPlus and M365 Manager Plus - Strong understanding of compliance in validated systems and electronic data integrity. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a regulated environment while maintaining attention to detail. Physical Demands: While performing the duties of this job, the employee is regularly required to walk, stand and sit. The employee must regularly lift and/or up to 10 pounds and occasionally lift and/or move up to 40 pounds. Working Environment/Travel: Role can be office based or remote. Must hold a valid driver’s license and have reliable transportation for travel between company locations. This role requires regular travel between SAB’s South Dakota locations and may require occasional travel to SAB’s Miami Beach, FL location. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. SAB BIO is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. SAB BIO is committed to the principle of equal employment opportunity for all employees and does not discriminate based on race, religion, color, sex, gender identify, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other legally protected status. EOE/AA/Vets #GXP #ITSpecialist #21CFRPart11

• Providing remote telephone and email-based IT operational support services to the organization. • Owning, tracking, troubleshooting and resolving IT incidents and service requests. • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs). • Establishing and maintaining communication with technology customers to keep them updated with status of their requests. • Proactively escalating any issues that cannot be resolved within the established timeframes.

Akima Data Management (ADM), an Akima, LLC company provides turnkey solutions that offer better systems, tools, and methods to further your goals, reduce costs, and streamline operations. From requirements analysis, design, and implementation to operations and training, ADM's personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies. The Help Desk Analyst, Low-Code/No-Code Platforms is responsible for providing technical support and assistance to end-users on various low-code/no-code platforms, with a primary focus on Appian and Salesforce. This role involves troubleshooting and resolving issues related to application functionality, user access, integrations, and data. The ideal candidate will have a strong understanding of low-code/no-code principles, excellent problem-solving skills, and a passion for helping others. Responsibilities - User Support: Provide first-line technical support to end-users via phone, email, and a ticketing system. Address and resolve issues related to Appian and Salesforce applications, including but not limited to, login problems, data entry errors, workflow issues, and application performance. - Troubleshooting: Diagnose, troubleshoot, and resolve technical issues in a timely and efficient manner. Escalate complex issues to the appropriate internal teams (e.g., developers, administrators) when necessary, and follow up to ensure a resolution. - Knowledge Management: Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and user guides, to empower users to self-serve and resolve common issues. - User Training: Conduct one-on-one or group training sessions for new and existing users on the basic functionalities of Appian and Salesforce applications. - Application Maintenance: Assist with routine maintenance tasks, such as user access management, license allocation, and monitoring system health. - Collaboration: Work closely with the development and administration teams to identify recurring issues, provide user feedback, and contribute to continuous improvement of the platforms. - Reporting: Track and report on key support metrics, such as ticket volume, resolution time, and common issues, to identify trends and areas for improvement. Qualifications - Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. - Minimum of 1-2 years of experience in a help desk, technical support, or similar role. - Specific experience with Appian and/or Salesforce is highly desirable. - Strong analytical and problem-solving skills with the ability to think logically and systematically. - Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. - Customer-centric mindset with a passion for providing exceptional user support. - Proficiency in using help desk ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk). - Basic understanding of databases, APIs, and system integrations is a plus. - Ability to work independently and as part of a team in a fast-paced environment. - FDA experience highly desired. - Must be a US citizen and/or green card holder and be able to obtain public trust clearance. Job ID 2026-22565 Work Type Remote Pay Range $30.00 per hour Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Work Where it Matters Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance. As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Define and drive the enterprise architecture strategy across Zelis platforms • Establish and maintain enterprise architecture principles, standards, and reference architectures • Lead architecture reviews and provide guidance on major initiatives • Partner with engineering, product, and business leaders to translate strategic goals into executable technology roadmaps • Design and govern enterprise architecture across core platforms and systems including AWS, Snowflake, Salesforce, Workday, and AI platforms • Define enterprise data architecture leveraging Snowflake and other data management systems • Define enterprise AI architecture patterns and responsible AI usage frameworks • Define enterprise integration patterns including API-first, event-driven, and data streaming architectures • Collaborate with engineering leaders, product teams, and platform owners to align on architecture direction