• Reviewing documentation in same day surgery and observation medical records, and accurately and completely assigning appropriate ICD-10-CM diagnostic and procedural CPT-4/HCPCS codes to the greatest specificity, and assigning the most accurate APC when appropriate. • Abstracts demographic and coding information accurately and completely • Resolve coding edits and reminders, correcting abstracting and coding issues in a timely manner (1-2 business days) • Completes and routes problem accounts, ready to code, high dollar and other accounts daily to ensure cases are coded as close to goal date as possible • Accurately capture the surgical CPT code(s) for pre-certification reconciliation for each of the WHS facilities, as needed • Serves as a mentor to new coders • Assist with cleaning up or escalating missing documentation or other work queues

• Solve interesting, technically complex cases for Vercel customers. • Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. • Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. • Develop and improve internal tools and scripts that increase team efficiency. • Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team. • Improve existing documentation and create new runbooks, guides, and internal processes. • Assist Customer Success Managers with Enterprise requests and escalations.

Here’s a professional job description tailored to that title: Job Title: Online Associate (Entry-Level) Location: Remote Employment Type: Full-Time / Part-Time Job Overview We are seeking a dependable and detail-oriented Online Associate to join our remote team. This entry-level role is ideal for individuals looking to start their career in an online work environment. You will assist with various tasks that support daily business operations, ensuring efficiency and accuracy in all assigned responsibilities. Key Responsibilities - Complete assigned online tasks such as data entry, research, and documentation - Manage and update digital records and systems - Assist with email communication and basic customer or team inquiries - Support ongoing projects and daily workflows - Follow instructions and meet deadlines consistently - Maintain accuracy and attention to detail in all tasks - Collaborate with team members when needed Qualifications - No prior experience required (training provided) - Basic computer and internet navigation skills - Strong attention to detail and organizational abilities - Good written communication skills - Ability to work independently in a remote setting - Reliable internet connection and access to a computer or laptop What We Offer - Flexible working hours (full-time or part-time options) - Fully remote work environment - Training and onboarding support - Opportunities for growth and advancement - Supportive and collaborative team culture

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.= Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are looking for self-driven individuals to join our Moveworks Technical Support team, supporting a sophisticated Moveworks ServiceNow platform powered by machine learning, enterprise search (RAG), and agentic workflows. This role sits at the intersection of understanding a complex AI driven product and clearly communicating its behavior and value to our growing customer base. Our platform enables users to not only find answers but also automate tasks end to end through AI agents that reason, plan, and execute actions across enterprise systems . As a result, customer questions range from configuration guidance to deeper investigations into why the assistant behaved a certain way spanning both educational support and complex debugging of AI behavior, integrations, and workflows. An ideal candidate is curious, proactive, and thrives in a fast-paced environment, with a strong appetite for learning and solving complex technical problems. What you get to do in this role: - Provide day to day technical support to customers using the AI Assistant platform to drive automation, search, and workflow execution - Troubleshoot issues across: - AI responses (RAG based retrieval and answer quality) - Agentic workflows (planning, execution, and action failures) - API integrations with enterprise systems - Communicate clearly with customers and simplify complex AI/system behaviors - Identify root causes of issues using logs, telemetry, and system analysis (e.g., Kibana, Grafana) - Identify defects, document them clearly, and track them in defect management systems - Ensure timely responses to customers and adherence to SLAs - Triage support tickets and escalate to appropriate teams (Customer Success Engineering, Product, Engineering, etc.) - Analyze API failures and integration issues across connected enterprise systems - Perform configuration changes to optimize assistant behavior and fulfill customer requirements - Identify recurring issues and contribute to internal and customer facing knowledge bases - Reproduce, document, and communicate bugs, outages, and workflow failures effectively Qualifications Qualifications and technical skills that will lead to your success: - Bachelor's degree in Information Technology, Computer Science, or a related field - 8-12 years of experience in customer-facing technical support or similar roles - Experience working with ServiceNow platform and enterprise integrations - Strong understanding of REST APIs and debugging integration issues - Experience working with automated, bi-directional integrations between systems - Understanding of system design concepts to distinguish between configuration issues and product limitations - Strong troubleshooting and problem-solving skills - Ability to analyze logs and monitoring tools (e.g., Kibana, Grafana) - Strong written communication skills and ability to simplify complex technical concepts - Ability to debug issues across workflows, APIs, and system interactions - Experience reproducing, documenting, and communicating bugs effectively - Passion for technology with a strong desire to learn and grow Nice to Have: - Familiarity with AI/ML systems, especially RAG-based search or conversational AI - Understanding of agent-based or workflow automation systems - Familiarity with configuration file formats such as XML, JSON, and YAML - Experience with logging and observability tools such as Kibana and Grafana - Basic coding skills, preferably Python - Knowledge of distributed version control systems (Git is a plus) - Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.