• Identify opportunities for process improvement within administrative tasks and workflows. • Document existing processes, analyze their effectiveness, and propose solutions for optimization. • Develop and implement new or revised procedures, ensuring clear documentation and training for relevant staff. • Monitor process performance, track key metrics, and identify areas for further enhancement. Example: Track time spent on specific tasks and identify bottlenecks. • Collaborate with other departments to ensure smooth integration of processes and identify cross-functional improvements. Example: Streamlining interdepartmental document approvals. • Maintain process documentation and ensure it is readily accessible and up-to-date. • Provide comprehensive administrative support to assigned team(s) or individuals, including calendar management, travel arrangements, expense reports, and meeting coordination. • Manage incoming and outgoing correspondence (email, mail, phone calls), prioritizing and responding appropriately. • Prepare and edit documents, presentations, and reports, ensuring accuracy and professional presentation. • Maintain organized filing systems (physical and electronic) and ensure data integrity. • Order and manage office supplies, ensuring adequate stock levels and cost-effectiveness. • Assist in the planning and execution of projects, including tracking deadlines, coordinating resources, and communicating with stakeholders. • Maintain project documentation and track progress against milestones. • Facilitate project meetings and prepare meeting minutes. • Communicate effectively with internal and external stakeholders, building strong working relationships. • Act as a point of contact for inquiries and provide timely and accurate information. • Collaborate effectively with other administrative staff and team members to ensure seamless support. • Utilize various software applications (e.g., Microsoft Office Suite, project management tools, CRM systems) to perform tasks efficiently. Specify the software relevant to the role. • Maintain proficiency in relevant technologies and explore new tools to improve productivity. • Proactively identify and address potential issues or challenges. • Demonstrate initiative in seeking out opportunities for improvement and taking ownership of tasks. • Exercise sound judgment and discretion in handling confidential information.

• Lead and manage a team responsible for Active Directory, account provisioning, email provisioning, and SailPoint operations. • Provide mentorship, training, and performance evaluations to develop team members’ skills and expertise. • Assign tasks, monitor progress, and ensure timely completion of all IAM-related activities. • Develop and maintain IAM policies, procedures, and best practices to align with organizational goals and compliance requirements. • Drive continuous improvement initiatives to streamline account provisioning, security group management, and SailPoint processes. • Collaborate with senior leadership to align IAM strategies with broader IT and security objectives. • Manage and maintain the SailPoint Identity Security Cloud (ISC) platform to ensure high availability and reliability. • Design and implement configurations, workflows, and policies within SailPoint ISC to align with organizational IAM objectives. • Expand SailPoint ISC capabilities by integrating additional applications and enterprise systems using APIs, connectors, and out-of-the-box integrations. • Perform regular platform upgrades, maintenance, and optimizations to improve performance and scalability. • Provide oversight for SailPoint operations, including user lifecycle management, access certifications, and entitlement reviews. • Ensure SailPoint workflows are optimized for efficiency and compliance. • Support audits and compliance reviews by providing accurate reporting and documentation. • Identify opportunities to enhance IAM processes, including automation of account provisioning and access reviews. • Collaborate with IT teams to implement scripting solutions (e.g., PowerShell) and integrations with IAM tools. • Continuously evaluate and implement tools to improve operational efficiency and security. • Act as the primary point of contact for IAM-related projects, working with IT, security, and compliance teams. • Partner with business units to understand access needs and ensure timely provisioning and de-provisioning of accounts. • Communicate effectively with stakeholders at all levels to address concerns and provide updates on IAM initiatives.

- The OT Security Engineer plays a vital role in strengthening the security posture of industrial control and automation environments. - By applying OT domain knowledge and hands‑on security control experience, the role helps safeguard critical operational systems against cyber threats, reduces risk of disruption, and ensures compliance with security frameworks. - Effective performance in this role supports safe, reliable, and resilient OT operations, enabling the organisation to maintain continuity, protect essential assets, and meet regulatory and safety obligations.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers. What You’ll Be Doing: Responsibilities include but are not limited to the following general areas: - Takes daily direction from the Installation Supervisor or Operations Services Manager - Perform service, maintenance, modifications and installation at customer sites, with minimal supervision - Provide on-site customer repairs; responsible for delivering both timely and effective repairs - Diagnoses cause of system malfunctions to prevent additional problems - Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans - Coordinates modification and maintenance activities to prevent interruptions in operations - Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary - Prepares and provides reports as requested on system issues and projects - Collaborates and communicates effectively with sales, co-workers, other department and customers - Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers - Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc - Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 1-2 years related experience preferred but not required - Experience testing, repairing and maintaining nurse-call system equipment a plus - Strong electronics and computer background - Proficient use of tools and service test equipment - Ability to work individually and in an established team setting - Ability to operate remotely from the main office with minimal supervision - Ability to read, analyze, and interpret common scientific and technical journals, and legal documents - Ability to respond to common inquiries or complaints from customers - Ability to present information effectively to customers, employees and management - Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions - Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management - Ability and willingness to travel a minimum of 85% of the time including overnight out of town - Ability and willingness to work different shifts as business needs dictate - Valid driver’s license and good driving record over the last 3 years Perks & Benefits We Offer: - Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California - Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match  - Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) - Our flexible time off lets you work hard and play hard—on your schedule - Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023). TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 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