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Support Enablement Manager, German Speaking
Location
Germany
Posted
51 days ago
Salary
0
Seniority
Senior
Job Description
Support Enablement Manager, German Speaking
Filestage
• Run customer support while designing tools, processes, and frameworks for efficient service. • Reduce ticket volume, drive automation, and transform support into a revenue driver. • Handle customer inquiries while coordinating with wider teams. • Collect and structure feedback from support interactions for actionable insights. • Build systems that scale to eliminate root causes of support issues. • Manage support tech stack and analyze trends to improve quality and efficiency.
Job Requirements
- You're passionate about shipping value to the customer.
- You're a systems thinker.
- You're comfortable with automation and AI tools.
- You're analytically minded.
- You connect the dots between support and the wider business.
- You communicate clearly and confidently.
- You're a natural collaborator.
- You genuinely care about customers.
Benefits
- Work from where you're happiest and enjoy a flexible schedule.
- Meet up in real life.
- Enjoy a strong team culture.
- Join a happy team.
- Create a workspace that suits you.
- Get 38 days of holiday.
- Volunteer/Charity Day.
- Continue to grow and develop your career.
- Make your voice heard.
- Say goodbye to pointless meetings.
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We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. Who We’re Looking For: As a key member of the Maternal & Child Health (MCH team), the Territory Manager will support a positive customer experience driving the commercial success and market expansion of the JADA® System, a groundbreaking, vacuuminduced medical device designed for the rapid control of abnormal postpartum bleeding and postpartum hemorrhage (PPH) to offices and hospitals in a distinct and assigned territory. The Territory Manager is responsible for producing a sales volume at or above their assigned sales quota. You will serve as the clinical and commercial expert in your territory, educating clinicians, supporting hospital adoption, and ensuring successful implementation of this life-saving technology. About the Role: Territory Strategy & Growth in a commercial role – 25 % - Own and execute the commercial strategy for your region. - Build, manage, and forecast a robust opportunity pipeline. - Identify, develop, and close new hospital accounts. - Develop new sales opportunities through leads, cold calls, and structured follow-up activities. Clinical Education & Support - 50% - Provide in-depth product demonstrations and hands-on clinical education for internal and external obstetric teams. - Support in-hospital product adoption, including staff training, case observations, and onboarding. - Act as the trusted subject matter expert on the JADA® System, including mechanism of action, indications, procedural use, and safety profile. - Support and advise physicians on the correct use of Laborie products, demonstrating proficiency across the full product portfolio. Marketing and Relationship Management – 25% - Build and maintain strong partnerships with OB/GYNs, midwives, labor & delivery teams, hospital administrators, procurement, and key clinical influencers. - Represent the brand at medical conferences, workshops, and regional clinical events. Cross-Functional Collaboration - Partner with Marketing, Medical Affairs, and Market Access teams to support reimbursement, strategic market development, and aligned commercial execution. - Implement marketing initiatives within your territory and provide structured feedback to enhance campaign effectiveness. - Communicate actionable market intelligence and customer insights to the Marketing Manager to shape product messaging, positioning, and strategic direction. - Organize, track, and analyze customer information to support data driven decision-making. Minimum Qualifications: - Bachelor’s Degree (B.S. or B.A) or a combination of relevant experience, education, and training. - Minimum 2 years of demonstrated successful sales experience in medical device or related field. - Proven ability to identify business opportunities and persuade and influence others. - Excellent communication skills including advanced presentation ability. - Ability to travel extensively (60%+) in France and occasionally in BeNeLux - Fluency in French is required. B2 (ideally C1) in English Preferred Qualifications: - Sales experience in operating room preferred. - Strong local relationships within the healthcare community are preferred. Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. We offer all our employees: - Competitive salary - Paid time off and paid volunteer time - Lease Car - Pension plan and group life insurance #LI-REMOTE
We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. Who We’re Looking For: As a key member of the Maternal & Child Health (MCH team), the Territory Manager will support a positive customer experience driving the commercial success of Laborie’s Maternal and Child Health portfolio including the market expansion of the JADA® System, a groundbreaking, vacuum induced medical device designed for the rapid control of abnormal postpartum bleeding and postpartum hemorrhage (PPH) to offices and hospitals in a distinct and assigned territory. The Territory Manager is responsible for producing a sales volume at or above their assigned sales quota. You will serve as the clinical and commercial expert in your territory, educating clinicians, supporting hospital adoption, and ensuring successful implementation of this life-saving technology. About the Role: Territory Strategy & Growth - Own and execute the commercial strategy for your region (UK Midlands & South West). - Build, manage, and forecast a robust opportunity pipeline. - Identify, develop, and close new hospital accounts while maintaining and expanding existing accounts. - Develop new sales opportunities through leads, cold calls, and structured follow-up activities. - Work closely with sales management and MCH colleagues to achieve territory objectives. Clinical Education & Support - Provide in-depth product demonstrations and hands-on clinical education for obstetric teams. - Support in-hospital product adoption, including staff training, case observations, and onboarding. - Act as the trusted subject matter expert on the MCH product portfolio including Kiwi and JADA® System, including mechanism of action, indications, procedural use, and safety profile. - Support and advise physicians on the correct use of Laborie products, demonstrating proficiency across the full product portfolio. Relationship Management - Build and maintain strong partnerships with OB/GYNs, midwives, labour & delivery teams, hospital administrators, procurement, and key clinical influencers. - Represent the brand at medical conferences, workshops, and regional clinical events. Cross-Functional Collaboration - Partner with Marketing, Medical Affairs, and Market Access teams to support reimbursement, strategic market development, and aligned commercial execution. - Implement marketing initiatives within your territory and provide structured feedback to enhance campaign effectiveness. - Communicate actionable market intelligence and customer insights to the Marketing Manager to shape product messaging, positioning, and strategic direction. - Organise, track, and analyse customer information to support data driven decision-making. Minimum Qualifications: - Clinical Background: Nursing or midwifery qualification (UK).Bachelor’s Degree (B.S. or B.A) or a combination of relevant experience, education, and training. - Preferred Minimum 2 years of demonstrated successful sales experience in medical device or related field. - Proven ability to identify business opportunities and persuade and influence others. - Excellent communication skills including advanced presentation ability. - Ability to travel extensively (60%+). - Training Skills: Ability to deliver engaging training sessions to clinical teams. Preferred Qualifications: - Sales experience in operating room preferred. - Strong local relationships within the healthcare community are preferred. - Specialist Knowledge: Experience in obstetrics/gynaecology is advantageous. Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. We offer all our employees: • Competitive salary • Paid time off and paid volunteer time • Private medical insurance • Lease Car or Car allowance where applicable • Pension plan and group life insurance #LI-REMOTE


