Overview Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of SPOC Supervisor. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities • Supervise daily operation of the SPOC unit, ensuring compliance with departmental policies/procedures and applicable government, investor, and client regulations. • Supervise, coach, counsel and develop assigned staff. • Ensure the SPOC team is effectively counseling all delinquent borrowers in Loss Mitigation options. • Coordinate work activities to achieve volume expected to meet operational requirements and recommend operational improvements. • Manage and maintain daily operations of Dialer campaigns. • Review the department’s performance, identifying trends and assessing unit effectiveness. • Handle escalated borrower calls, which may include conflict resolution, pursuing workout options, calculating and negotiating terms and setting up files in the Loss Mitigation workstation quickly and accurately. • Receive and resolve customer complaints. • Compile data and generate ad-hoc reporting for manager. • Provide monthly summary to manager on departmental performance objectives. • Ensure each member of your staff has 10 calls evaluated per month. • Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training. • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • 3 years of supervisory experience preferred. • 2 years of collections, legal or bankruptcy work experience required. • Knowledgeable in scheduling and volume forecasting. • High level of proficiency with Microsoft Office products. • Excellent written and verbal communication skills. • A strong team player with a high level of professionalism and initiative. • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs. • Strong negotiation, analytical, and problem-solving skills. • Ability to organize, prioritize, and allocate workload for optimum efficiency. • Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risks, and acting quickly to overcome obstacles and reach a solution. • Ability to resolve conflict appropriately. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $52,400-$88,000.00 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, CRM and Industry Workflow – Manufacturing is a technical expert as of a customer engagement team – consulting with customers and configuring the ServiceNow CRM and Industry Workflow products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: - Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community. - Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations. - Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders - Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. - Lead customer design workshops focused on ServiceNow Platform and CRM and Industry Workflow Solution technology focusing on Manufacturing Commerical Operations. - Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation. - Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement - Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. - Work with other members of your ServiceNow team to provide a great experience for our customers. - Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. - Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers - Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution - Juggle multiple and complex projects/initiatives - Leading continuous improvement practices for delivery/engagement materials - Supporting specific sales activities when required - Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request - Collaborate with team members - Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: - At least 4 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals - Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Manufacturing sponsors/stakeholders in solving business process and/or technical problems - Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies - Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. - Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. - Strong understanding and ability to consult on data compliance standards such as PII/PHI - Experience creating recommendations that comprise of multiple complex solution components. - Experience and knowledge of CRM and CPQ solutions including lead/opportunity management, creating product catalogs, pricing management, quote creation, quote to order process, order management, and common systems of integration. - Experience working with Manufacturing customers to drive scalable solutions that support both front and back-office workflows. - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity - Ability to gain and maintain certifications - Ability to adapt and learn new features and capabilities - Proven team player and team builder - This role must sit in West Palm Beach Florida Certification Requirements: Required ServiceNow Certifications or achieved within first 90 days: - Certified System Administrator (required or must achieve within the first 60 days) - Certified Implementation Specialist – Customer Service Management - Certified Implementation Specialist – Field Service Management - Certified Application Developer Desired ServiceNow Certifications: - Certified Technical Architect (required or must achieve in first year) - Certified ITSM, ITOM Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, a calling We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling. UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC). To support global programme delivery, UNICEF relies on modern digital systems and enterprise solutions managed by its Digital Impact Division (DID). In recent years, the United Nations system has implemented several reforms aimed at improving operational efficiency and collaboration across agencies. One of the key initiatives is the Common Back Office (CBO) model, which enables UN agencies at the country level to share administrative and operational services such as human resources, procurement, ICT and facility management. To support this initiative, UNICEF implemented a service management platform within the Service Gateway (ServiceNow-based system) that hosts the CBO service catalogue and integrates operational services across different business functions. The first phase of the CBO project focused on establishing the foundational service catalogue, integrating services from the Unall (OASIS) platform, implementing user provisioning through Microsoft EntraID, and deploying core administrative services. Despite these achievements, further improvements are required to: - Enhance existing services within the CBO catalogue - Introducing additional operational service categories - Improve portal functionality and accessibility - Enable multi-agency access to shared services - Improve reporting and analytics capabilities - Strengthening system reliability through robust quality assurance practices Additionally, as UNICEF continues to expand its digital portfolio of applications, it is critical to implement strong Quality Assurance (QA) frameworks to ensure that digital systems meet performance standards and align with organizational objectives. Therefore, this consultancy will support development and enhancement of the OASIS/CBO platform, including system testing, quality assurance implementation, service catalogue expansion, and portal improvements How can you make a difference? The purpose of this assignment is to provide technical and quality assurance support for the development, testing and enhancement of the OASIS/Common Back Office (CBO) platform within UNICEF’s digital service infrastructure. The consultant will support the GSSC team in ensuring that the OASIS/CBO platform and associated enterprise systems operate effectively and meet UNICEF’s operational requirements. The consultancy will focus on: - Strengthening the quality assurance processes for digital services and applications - Enhancing the OASIS/CBO service catalogue and introducing new services - Supporting testing and validation of system functionality - Improving system usability through portal enhancements - Strengthening system monitoring and reporting capabilities - Supporting the adoption of shared service platforms by other UN agencies Through these activities, the consultancy will contribute to improving operational efficiency, strengthening service delivery, and ensuring high-quality digital solutions across UNICEF’s global operations. Scope of Work: The consultant will work under the supervision of the designated ICT Manager or Project Lead within the Digital Core team and will be responsible for the following: - Quality Assurance Framework Implementation - Develop and implement Quality Assurance (QA) plans and testing strategies for the OASIS/Common Back Office (CBO) system enhancements. - Ensure that all software development lifecycle (SDLC) processes follow UNICEF’s ICT quality standards and security policies. - Requirements Review and Testing Preparation - Review business and functional requirements for systems under development. - Conduct risk assessments and identify appropriate testing scopes and priorities. - Develop testing scenarios, test cases, and automation strategies where applicable. - Execution of Testing Activities - Conduct functional testing, integration testing, and system testing of new and enhanced services. - Coordinate User Acceptance Testing (UAT) with relevant stakeholders and subject matter experts. - Identify defects and support resolution processes with development teams. - Enhancement of Existing CBO Services - Review and improve existing service catalog items and workflows. - Support system configuration improvements within the Service Gateway platform. - Development of New Services - Support the configuration and implementation of new service modules, including administrative, HR, procurement, and facility management services within the CBO platform. - Portal and System Improvements - Support enhancements to the CBO portal to improve usability, accessibility, and user experience. - Ensure proper integration with other enterprise systems such as OASIS and relevant ICT tools. - Reporting and Analytics - Support the development of dashboards and reporting tools to monitor service performance and system usage. - Provide recommendations to improve operational efficiency based on analytics insights. - Documentation and Knowledge Transfer - Develop technical documentation, including test scripts, configuration documentation, and system inventories. - Conduct knowledge transfer sessions for UNICEF ICT teams to ensure sustainability of system operations. - Support System Deployment and Stabilization - Provide technical support during system rollout, post-implementation testing, and stabilization phases. To qualify as an advocate for every child you will have… Education: - University degree (bachelor’s or equivalent) in Computer Science, Software Engineering, Business, Information Technology, Engineering, Mathematics, or related field. Professional Experience: - Relevant professional experience in software quality assurance and testing. - Experience in supporting international digital systems development projects. - Proven experience in developing Quality Assurance frameworks, testing strategies, and test plans. - Experience conducting functional, integration, system, and user acceptance testing. Specialized Knowledge and Skills: - Experience with risk-based testing and defect management processes. - Work experience with SAP based ERP systems and ServiceNow. - Experience using test management and DevOps tools such as Azure DevOps. - Knowledge of additional tool sets including Application Security Testing - Strong hands-on experience using test automation tools such as Selenium. - Understanding of software development lifecycle (SDLC) and agile development methodologies. - Strong organizational skills, including planning and managing deadlines, and the ability to handle several tasks in parallel in a structured way. - Transparency and confidence in raising and escalating as necessary any problems, issues found during testing. - Result driven and a passionate team player with ability to collaborate with internal & external stakeholders and decision-makers - Excellent communication and presentation skills with ability to create content using different tools, adapt content and message to diverse audiences. Language: - Fluency in English (Written and Spoken) in Required. - Fluency in any other UN language is an asset Detailed Terms of Reference: Terms of Reference Financial proposal is part of the application and is required to be submitted as per the attached template: Financial Offer Form General Terms and Conditions for the Consultancy Contract is attached, for your reference: General Terms and Conditions.pdf For every Child, you demonstrate… UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Consultants are responsible to make their own arrangements for resources (like laptop, internet, and other requirements) needed to perform the tasks required under this consultancy under remote work. In case of sessions to be held within the GSSC premises, UNICEF can provide the necessary equipment. Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected consultant is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected consultant are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. The vaccine mandate, does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

Assist in planning and managing the Summer Sports Camp, supervise staff, address inquiries from parents, and maintain administrative documents to ensure a smooth operation and positive experience for campers and staff.