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Appdome

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Customer Success Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Argentina

Posted

59 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Success Manager

Appdome

• Build strong relationships with all your customers, from team members to executives. • Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. • Stay connected as organizational changes occur. • Collaborate closely with the Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers. • Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth. • Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores. • Become a subject matter expert on all Appdome offerings, introducing new products and solutions across your entire customer portfolio. • Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR. • Manage timely renewals, maintaining the current exceptionally low churn rate. • Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends. • Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Job Requirements

  • 5+ years of experience in quota carrying customer management roles in a high-tech environment with a track record of accomplishment and promotion.
  • Demonstrable quota achievement required.
  • Bachelor’s degree in a related field
  • Clear ability to summarize complex issues with alignment to business requirements.
  • Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded)
  • Strong analytical skills, with the ability to translate data into insights
  • Strong follow up, communication and presentation skills
  • Self-learner with a tenacious curiosity, ability to multitask and work quickly
  • Successful experience in both start-up and large company environments
  • Completed sales training with pipeline management methodology

Benefits

  • Performance bonus
  • Stock options
  • Benefits
  • Other applicable incentive compensation plans

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