We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary *Must live/work in PST* The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team. • The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review. • The Care Management Associate role include: • Responsible for initial review and triage of Care Team tasks. • Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools. • Screen patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. • Monitors non-targeted cases for entry of appropriate discharge date and disposition. • Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. • Identifies triggers for referral into Aetna’s Case Management, Disease Management, Mixed Services, and other Specialty Programs. • Utilizes Aetna systems to build, research and enter member information, as needed. • Support the Development and Implementation of Care Plans. • Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services • Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively) • Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases • Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems. • Adheres to Compliance with PM Policies and Regulatory Standards. • Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. • Protects the confidentiality of member information and adheres to company policies regarding confidentiality. • May assist in the research and resolution of claims payment issues. • Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Required Qualifications Minimum of 6 months of call center experience required. Must live/work in PST Preferred Qualifications • Effective communication, telephonic and organization skills. • Familiarity with basic medical terminology and concepts used in care management. • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. • Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word. Education High School Diploma or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/15/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application Deadline: 04/09/2026 Address: VIRTUAL(R)13 - HomeRes - IL Job Family Group: Customer Solutions Analyzes new customer credit applications. Makes credit decisions / recommendations in accordance with credit-granting principles. - Acts as a trusted advisor to assigned business/group. - Influences and negotiates to achieve business objectives. - Recommends and implements solutions based on analysis of issues and implications for the business. - Identifies emerging issues and trends to inform decision-making. - Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. - Helps determine business priorities and best sequence for execution of business/group strategy. - Conducts independent analysis and assessment to resolve strategic issues. - Collaborates with internal and external stakeholders to deliver on business objectives. - Ensures alignment between stakeholders. - Breaks down strategic problems, and analyses data and information to provide insights and recommendations. - Designs and produces regular and ad-hoc reports, and dashboards. - Monitors and tracks performance and addresses any issues. - Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. - Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. - Executes routine tasks (e.g. service requests, transactions, queries etc.) within relevant service level agreements. - Provides input into the planning and implementation of operational programs. - Adjudicates new credit applications within defined limits or recommends credit products based on sound credit granting principles. - Completes credit analyses to adjudicate credit applications. - Responds to incoming inquiries in a prompt and professional manner and escalates issues to superiors or other departments. - Assists customers and conducts all credit and related transactions. - Keeps current with established processes, policies, and regulations, and knowledge of products, credit policies, services, and relevant legal, regulatory, and technology requirements. - May contact customers to obtain, clarify, or confirm information. - Applies and documents sound credit granting applications and lending decisions. - Follows security and safeguarding procedures to reduce credit/lending risks. - Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. - Provides specialized consulting, analytical and technical support. - Exercises judgment to identify, diagnose, and solve problems within given rules. - Works independently and regularly handles non-routine situations. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications: - Typically between 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience. - 9+ years of credit underwriting experience - required. - 7+ years of management and leadership experience. - Experience in structuring and underwriting lending products in compliance with legal and regulatory requirements and underwriting guidelines. - Federal Housing Administration (FHA) and U.S. Department of Veterans Affairs (VA) in the U.S. - required. - In-depth understanding of required disclosures. - Proven experience in interfacing with internal and external auditors and examiners. - Basic knowledge of pricing and secondary marketing. - In-depth pipeline management - required. - Strong comprehension of complicated income structures, including income from multiple sources (e.g. self-employment, rental or trust income, etc.). - In-depth knowledge of competitive marketplace and trends in product offerings. - In-depth knowledge of cash flow, credit, and evaluating collateral. - In-depth knowledge of complex credit request structures that minimize risk while providing business value to the customer. - Working knowledge of credit policies, procedures, principles, and philosophy. - Thorough knowledge of software used to capture credit applications. - Strong ability to analyze complex financials and tax returns. - Strong familiarity with credit financial analysis techniques. - Deep knowledge and technical proficiency gained through extensive education and business experience. - Verbal & written communication skills - In-depth. - Collaboration & team skills - In-depth. - Analytical and problem solving skills - In-depth. - Influence skills - In-depth. - Data driven decision making - In-depth. Salary: $81,400.00 - $151,800.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). This position offers a base hourly range of $23.72 - $43.14 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! OVERVIEW Support the governance and compliance aspects of the Identity and Access Management (IAM) Program across the organization. Assist with and perform access certifications, role management, analyze user and access data, generate reports, and ensure adherence to IAM policies and standards throughout the organization’s information and technology environment. Collaborate with IAM team members and cross-functional business units to maintain secure and efficient IAM practices and processes. RESPONSIBILITIES (other duties may be assigned) 1. Generate and perform routine access certifications, assisting and maintaining certification processes and flows; serve as an initial technical resource to certifiers and escalating as needed. 2. Analyze user and access data, identifying trends, risks, and anomalies; generate reports and escalate findings as needed. 3. Participate in role management processes, such as role mining, role definitions, and access control structure optimization. 4. Collaborate with team members and stakeholders to address IAM-related questions and issues in relation to department, team, or technology projects. Assist in the analysis of IAM integrations and provide senior members with supporting artifacts. 5. Assist in documenting and refining IAM policies and workflows under guidance. 6. Develop and maintain team documentation such as standard operating procedures (SOPs), workflows, diagrams, end-user training materials, and job aids for identity and access tasks to deliver consistent and scalable experiences. 7. Participate in IAM Implementation / Deployment / Documentation projects as assigned. 8. Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered. Two years of experience is equivalent to one year of college/trade school) Education • Associate’s degree in Computer Science, Management Information Systems, Computer Engineering, or related field is required; or Associates degree in another field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is preferred. Experience • Minimum of 1 year of experience in Identity and Access Management or related field with exposure to IAM governance platforms, solutions, and technologies (SailPoint, Saviynt, ForgeRock, Ping Identity, Okta, Entra, etc.) required • Demonstrate understanding of IAM principles and core concepts such as least privileged, access control models, and lifecycle management required • Experience with service management and reporting tools (ServiceNow, Jira, ManageEngine, etc.) preferred. • Familiarity of compliance frameworks (NIST, ISO, CIS, PCI-DSS, etc.) preferred. Licenses/Certifications • IAM, cybersecurity, governance or similar certification is preferred. Tools & Equipment • General Office Equipment ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Role Description ¡Tenemos una nueva oportunidad para vos! Buscamos un Fintech CRM Analyst para sumarse al equipo regional de Fintech Marketing y trabajar en la ejecución de estrategias de comunicación en múltiples mercados de LATAM impulsando el crecimiento del negocio. - Ejecutar y optimizar campañas de comunicación a través de email, WhatsApp y push notifications dirigidas a Partners y Riders, dentro del portal de gestión de productos Fintech de PedidosYa. - Gestionar el ciclo de vida completo de las comunicaciones CRM: desde la segmentación de audiencias hasta el análisis de resultados, iterando sobre la performance de cada canal. - Colaborar con los equipos de Producto, Fintech y Data para entender el journey de los usuarios y traducirlo en estrategias de comunicación relevantes y oportunas. - Contribuir a la adopción y retención de los productos Fintech a través de campañas CRM orientadas a resultados. - Monitorear KPIs clave (open rate, CTR, conversión, opt-outs) y generar reportes que impulsen la toma de decisiones. Qualifications - Profesional o estudiante avanzado de carreras como Marketing, Administración de Empresas, Economía, Ingeniería o afines. - Capacidad analítica y aptitud para tomar decisiones basadas en datos. - Buen manejo de Excel/Google Sheets. - Experiencia en manejo de herramientas de Analytics (SQL, Tableau, Google Tools, Big Query, Looker, PowerBI). - Experiencia en manejo de herramientas de CRM (por ejemplo Braze). Requirements - Aprender en un ambiente dinámico, donde puedes explorar tu potencial y tus ideas al máximo. - Trabajar jugando en equipo, compartiendo conocimiento, experiencias y desafíos. - Tener la capacidad de generar impacto y crear en cada momento. Creamos una nueva industria y la reinventamos cada día. - Una empresa en pleno crecimiento, con mucho contacto internacional en Latam y todo el mundo. - Un lugar donde puedas ser quien eres y disfrutar lo que haces todos los días. - Flexibilidad y autonomía para definir junto con tu equipo la mejor manera de trabajo. - La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. - Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales. - En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.