About AssistRx AssistRx blends innovative technology with deep healthcare expertise to help life sciences companies improve patient access, visibility, and outcomes. Our solutions simplify complex therapy initiation and reimbursement processes, enabling patients to start and stay on the treatments they need. As a growing health-tech organization, we partner with leading pharmaceutical and biotechnology companies to navigate an evolving healthcare landscape. At AssistRx, our people are our greatest asset—we foster a collaborative, high-performance culture where employees are empowered to grow, innovate, and make a meaningful impact on patient lives. SUMMARY: The Senior Quality Assurance (QA) Manager is a hands-on quality leader responsible for executing and maintaining quality activities that support compliant, high-quality patient services. This role focuses on quality systems execution, monitoring quality outputs, supporting pharmacovigilance requirements, and ensuring adherence to manufacturer-approved standards, processes, and regulatory expectations. The Senior QA Manager works closely with internal cross-functional teams, including Operations, Compliance, Drug Safety/Pharmacovigilance, and Training, to support quality oversight, risk mitigation, and continuous improvement in a regulated environment. DUTIES AND RESPONSIBILITIES: - Execute day-to-day quality activities supporting patient support program processes, case management documentation, and call documentation - Perform quality reviews of evaluated calls, documentation, and service outputs to ensure compliance with sponsor-approved procedures and work instructions - Provide real-time quality guidance and issue identification to support consistent and compliant program execution - Participate in client audits as needed. Quality Systems & Documentation - Participate in the maintenance and execution of the Quality Management System (QMS) for the patient support program - Author, review, and update quality-related SOPs, work instructions, monitoring tools, and quality plans - Ensure documentation meets pharmaceutical sponsor, regulatory, and inspection-readiness standards Regulatory & Compliance Support - Support compliance with applicable laws and regulations, including HIPAA, state privacy requirements, and FDA post-marketing expectations - Participate in inspection readiness activities through document preparation, procedure review, and quality risk assessments - Partner with Compliance and Legal teams to evaluate quality and compliance risks related to patient services Pharmacovigilance & Safety Quality Support - Provide quality oversight for adverse event (AE), product complaint (PC), and special situation intake and documentation - Ensure safety-related data is accurately captured, documented, and escalated in accordance with sponsor and SOP requirements - Support pharmacovigilance activities through quality trending, issue escalation, and procedural enhancements - Assist with safety-related inquiries, quality investigations, and inspection or sponsor requests Issue Management & Continuous Improvement - Identify quality issues, deviations, and trends through ongoing review and data analysis - Perform root cause analysis and support development and tracking of corrective and preventive actions (CAPAs) for the QA related CAPA’s - Recommend and implement process improvements to strengthen compliance, quality, and patient experience Training & Performance Support - Partner with Training teams to develop and maintain quality-focused onboarding and continuing education materials - Work with the Special Projects QAU team on improving the training program and content. - Provide direct feedback and coaching recommendations based on quality findings to QA Specialists, QA Team Leads and QA Supervisors - Support remediation efforts related to quality or documentation gaps Cross-Functional Collaboration - Serve as a quality subject matter expert for patient support program processes - Contribute to sponsor-facing materials such as quality summaries, metrics, and program updates - Collaborate across functions to ensure changes are assessed for quality impact and implemented compliantly - Support new program launches from a quality perspective. - Assist with the development of Program Criteria and the review and approval process with operations and the client. SUPERVISORY RESPONSIBILITIES: - Directly supervises employees within the Patient Solutions department. - Indirectly supervises employees within the Patient Solutions department. - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Data Analyst Tester (FTC 6 months) Department: IT Employment Type: Fixed Term - Full Time Location: Home United Kingdom Reporting To: Diane Dalecki Description The Data Analyst/Tester Analyst will be responsible for supporting the delivery of high quality data solutions. This shall include a good understanding of Management Information and Business Intelligence needs of Davies’ clients and needs across the organisation. They will produce key analysis needed to build appropriate solutions and will be able to work with Clients, Client Account Managers and Senior Managers. They will work side-by-side with developers and members of the business to capture requirements and help shape the development of the Davies reports and dashboards. This will involve; but is not limited to, creating and managing a suite of specifications. They will also be a key person in the mass migration of data between systems, leading on understanding, interpreting and mapping data between systems, to enable successful data loads, and, as such, the role requires prior experience of working in data and data migrations. You will support the Product Owner in providing any analysis needed to ensure consistent high quality deliveries of data projects. You will also support and assist with any testing needed on the data projects, providing sufficient test coverage for the data projects, ensuring that the data and the functionality of the systems is to a high standard, with minimal bugs finding their way into production. You must be able to work within an agile team and be able to manage your time effectively. You must self-motivated, enthusiastic and have a natural thirst for exploring new technologies. What will your day look like: - Hold requirements meetings with appropriate representatives to elicit requirements. - Create any necessary requirements documentation in order to support the development of the required solution using most appropriate tools. - Understand, interpret and translate data - Liaise with appropriate representatives and support teams to ensure that the solutions provided are fit for purpose at point of delivery and throughout the solutions life. - Act as a Change Lead and be the point of contact, effectively and efficiently distributing any communications. - Investigate third line support issues and liaise with the relevant area for resolution. - Build strong working relationships with stakeholders. - Coach and mentor new employees in familiarising themselves with analysis procedures, processes and systems. - Perform any other duties as assigned by the Product Owner with accountability and responsibility defined prior to the commencement of these duties. - Support testing throughout change lifecycle. Includes acceptance and system testing. - A flexible approach is required and out of hours working is expected to support business as usual activities or project deadlines. Knowledge and Abilities: - Must have a minimum of 3 years’ experience - They must also have a strong understanding of data and the way data is used within the Davies business. You must: - Be self-motivated with a strong work ethic that can work with limited supervision. - Have the ability to adapt to a rapidly changing environment, ability to think ‘on their feet’ and learn quickly. - Have excellent communication and interpersonal skills, calm under pressure & sound judgement in complex situations. - Be co-operative, collaborative, and work toward common goal with others. - Be open and inclusive approach, willing and able to interact internally and externally and at all levels within the company. - Have excellent verbal and written communication skills with the ability to articulate complex ideas in a clear and concise manner. - Have the ability to work under pressure and prioritise effectively, working on multiple tasks at the same time. - Be competent user of IT with good working knowledge of Microsoft packages and confident in embracing new technology. - Be organised, proactive and confident self-starter. - Show a highly committed attitude. - Be methodical and accurate, showing great attention to detail. - Demonstrate teamwork - Contributes actively to an environment in which colleagues work cooperatively with each other. - Demonstrate Agile – Experience of Agile Scrum methodology. Benefits Career & Purpose - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities Environmental & Social - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme Financial Health - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

• Own the quality of released functionality end-to-end across multiple product areas • Join product discovery and specification work early to identify ambiguity, missing edge cases, inconsistent behavior, and quality risks before development starts • Review, create (if necessary), and maintain acceptance test cases for new features and changes • Build and maintain regression test packs for manual execution • Perform structured manual verification before release, together with Product Managers and Engineers • Define feature release readiness criteria and provide a clear quality sign-off or risk assessment before the release • Maintain a centralized view of test coverage across frontend and backend, including what is automated, what is not, where the gaps are, and what should be prioritized next • Work with Engineering Managers and engineers to reduce blind spots in automation coverage • Contribute directly to Playwright-based test coverage where useful, and be comfortable reviewing existing automated tests • Read and understand backend tests written in Java and identify missing quality coverage in backend-heavy features • Help define a practical, risk-based test strategy for different types of product changes • Track defects by feature and product area, identify trends, and report on recurring quality risks • Analyze escaped defects and production issues, then turn the findings into better specifications, stronger regressions, and improved automation priorities • Drive automated data reconciliation workflows to verify that data in product services and the data warehouse remains consistent • Define and maintain data quality checks that go beyond row counts, including field-level diffing, decimal precision validation, currency/value consistency, and referential integrity checks • Help implement automated quality gates that detect schema drift and backend changes that could break warehouse ingestion before code is merged • Partner with backend engineers and the data warehouse engineer to identify high-risk data models and pipeline changes, and ensure they are covered by appropriate checks

• Help product teams define and improve testing strategies (unit / integration / E2E) • Review test scenarios, automated tests, and quality-related technical decisions • Analyze defects, flaky tests, and testing results • Drive improvements based on quality metrics and recurring issues • Support teams in building reliable and scalable test automation • Contribute to test frameworks and shared tooling (helpers, utilities) • Collaborate with engineers, product teams, and QA engineers • Educate and mentor teams on testing practices and automation approaches • Ensure test automation does not negatively impact CI performance