Position Summary: The Onboard Experience Support Specialist provides elevated support to our onboard Guest Experience teams before, during and after the cruise. This position is heavily focused on supporting the onboard resolution of any issues or concerns raised by our guests, ranging from highly escalated issues and complex decision consultation to transactional administrative tasks. This requires outside of the box thinking, sound judgement and the ability to find creative solutions. In addition, the Specialist will also support any issues that require post-cruise follow-up by the ship via coordinated handoff and addressing any contacts received directly from guests or travel partners following the completion of the cruise. They will identify and share opportunities with leadership to foster the continuous improvement of our brand. The Specialist will do whatever is necessary to support our onboard teams in the delivery of an exceptional guest experience. Position Scope: The Specialist, Onboard Experience provides elevated support to our onboard Guest Experience teams before, during and after the cruise. This role is typically challenged with triaging and resolving escalated issues originating from our shipboard teams where onboard resolution efforts have been unsuccessful. This position uses creative problem solving, judgement and empowerment to provide resolutions that balance guest experience and business goals. An additional challenge is representing the brand on post-cruise issues and speaking thoughtfully while navigating complex issues and making difficult decisions. The Specialist will have the authority to issue compensation based on their judgment and established guidelines but can provide compensation up to 100% of the fare paid, up to $10,000. The position has the authority to make decisions as needed within scope of the position. Essential Functions: - Provides elevated support to our shipboard staff before, during and after the cruise. Assists with handling sensitive and highly escalated situations as they require support. Actively listens to create understanding, researches using a variety of available tools and techniques, and then partners with the shipboard team on the appropriate course of action for the situation. Responds to inquiries and assists with requests for administrative support. Uses empowerment and judgement to drive timely and effective resolutions, up to the full value of the booking where deemed necessary. - Liaises with appropriate business units to ensure all relevant information has been processed as needed. Actively communicates and partners with shipboard teams at all phases to ensure alignment. Interfaces with the Accessible Experience team on issues requiring ADA expertise to drive resolution. - Research guest and travel professional letters, e-mail, and phone calls regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues. - Manages customer interactions by utilizing the Siebel system. - Creates Service Requests (SRs), Activities, and monitors files to ensure that no issue is left unresolved. - Follows up with guests to communicate the resolution of identified concerns and ensures their satisfaction with the handling of their expressed concern. - Composes, edit, and prepares follow-up letters and emails for guests. - Identifies opportunities to improve processes and our overall guest experience - Researches inquiries not addressed in applicable systems and ensures findings are communicated and documented appropriately - Provides support to onboard teams during shipboard incidents, including elevated communication, the processing of cruise fare refunds, and handling of out-of-pocket expenses - Performs additional duties and special projects as assigned What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Salary Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. QUALIFICATIONS Minimum Experience - High School Diploma/GED or equivalent - At least 2 years of hospitality or customer service experience - At least 2 years handling escalated issues. Minimum Qualifications (if preferred but not required, list as such): - Excellent interpersonal skills and communication skills (verbal and written) with guests, travel agents, employees, other departments, and management. - Strong listening skills and the ability to empathize and connect with customers. - Ability to assess situations and determine the best course of action within scope of role - Time management and organizational skills - Strong knowledge and proficiency in relevant systems to access and update guest information. - Proficient in Microsoft office suite. WORK CONDITIONS: - Work primarily in a climate-controlled environment with minimal safety/health hazard potential. - This position is remote, based on approved location, and reports into Princess Cruise Lines’ brand headquarters in Santa Clarita, CA. Work beyond normal business hours will be required occasionally to support projects or to provide operational support based on business needs. #PCL

We are currently hiring a Remote Travel Support Specialist to assist clients throughout their travel journey—from planning and booking to pre-travel support and trip-related updates. In this role, you will help travelers feel informed, supported, and taken care of while providing professional service in a fully remote environment. No prior travel industry experience is required, but is a plus. We provide training, mentorship, and tools to help you succeed. Key Responsibilities - Assist clients remotely through phone, email, and online messaging - Manage reservations, booking updates, cancellations, and special requests - Share clear and detailed information regarding destinations and travel policies - Monitor upcoming departures and proactively contact clients when necessary - Professionally resolve inquiries and concerns to maintain high customer satisfaction What Were Looking For - Strong written and verbal communication abilities - Background in customer service (travel industry experience is a plus) - Detail-oriented and highly organized - Able to work independently in a remote setting - Quick to adapt to booking platforms and digital tools - Enthusiastic about helping others travel smoothly Technical Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. What We Offer - 100% remote work environment - Flexible scheduling - Ongoing training and development - Career advancement opportunities - Travel-related benefits and exclusive discounts - Friendly and supportive remote team

Role Description As a Fast Track Specialist, you will be responsible for setting up 401(k) plans, enabling the payroll integration and overseeing the client’s first 401(k) contribution. This critical role involves ensuring the integration is working properly and overseeing the client’s first 401(k) contribution. You’re the right fit for this role if you are comfortable with figuring things out as you go, default to action, and adapt to additional responsibilities, which may span across communicating with stakeholders and managing shared inboxes. You'll work closely with Sales Activation, Payroll Partners, Product and Operations teams ensuring the 401(k) Plan is set up, the integration is working and the client is engaged and happy. Process-driven and people-focused - you are organized, friendly and flexible. What you get to do every day: - Communicate with our customers to identify their needs and help them establish their 401(k) plans - Educate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement - Work cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met - Drive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track - Identify potential areas for process improvement to help the team scale - Be the main point of contact for clients, responsible for helping them establish technical integrations with 500+ payroll providers - Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness - Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner - Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management - Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business - Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions - Independently guide clients through data analysis and assist with their data transmission efforts - Communicate professionally to both internal and external clients while focusing on needs-driven solutions - Identify areas for process improvement and assist in leading projects which may broadly impact our business Qualifications - 3+ years in a role that demonstrates troubleshooting and problem-solving skills - At least 1 year of customer service experience and strong verbal and written communication skills - A strong work ethic and proven ability to work independently and manage a project plan - A passion for process improvement and a demonstrated ability to lead change effectively - Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry - A desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product - A strong focus on quality - Strong PC skills, including experience working with G-Suite products - Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise Requirements - 3+ years of customer onboarding experience in a SaaS environment - A “people person” who truly enjoys interacting with clients and can communicate difficult concepts fluidly - Energy and passion - the concept of onboarding 40-50+ customers a month excites you - velocity is everything! - A strong work ethic, proactively following up with our customers and keeping them on track - Excellent organizational skills, able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball - Bachelor’s degree or equivalent experience Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees - Top-of-the-line health plans, as well as dental and vision insurance - Generous PTO and parental leave policies - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness - Enhanced Mental Health Support for Employees and dependents - Fertility healthcare and family forming benefits - Student loan resource to help you and your family plan, borrow, and repay student debt - Monthly work-from-home stipend; quarterly lifestyle stipend - Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech - Fun online and regional events and celebrations and department and company offsites - The vast majority of our positions can be 100% remote

Role Description By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. - High Call Volume Role - Full-Time: Monday-Friday 10:00AM-6:30 PM EST - Location: This role will be performed at one location (Remote) - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical status. - Documenting information in multiple platforms using two computer monitors. Responsibilities - Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. - Maintain confidentiality and security with all privileged information. - Maintain working knowledge of Company and facility software. - Adhere to the Company's and Customer facilities Code of Conduct and policies. - Inform manager of work, site difficulties, and/or fluctuating volumes. - Assist with additional work duties or responsibilities as evident or required. - Consistent application of medical privacy regulations to guard against unauthorized disclosure. - Responsible for managing patient health records. - Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. - Ensures medical records are assembled in standard order and are accurate and complete. - Creates digital images of paperwork to be stored in the electronic medical record. - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. - Answering of inbound/outbound calls. - May assist with patient walk-ins. - May assist with administrative duties such as handling faxes, opening mail, and data entry. - May schedule pick-ups. - Assist with training associates in the HIS I position. - Generates reports for manager or facility as directed. - Must exceed level 1 productivity expectations as outlined at specific site. - Participates in project teams and committees to advance operational strategies and initiatives as needed. - Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. - Other duties as assigned. Qualifications - High School Diploma or GED. - Must be 18 years of age or older. - Ability to commute between locations as needed. - Able to work overtime during peak seasons when required. - 1-year Health Information related experience. - Meets and/or exceeds Company's Productivity Standards. - Basic computer proficiency. - Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. - Professional verbal and written communication skills in the English language. - Detail and quality oriented as it relates to accurate and compliant information for medical records. - Strong data entry skills. - Must be able to work with minimum supervision responding to changing priorities and role needs. - Ability to organize and manage multiple tasks. - Able to respond to requests in a fast-paced environment. Bonus Points - Previous production/metric-based work experience. - In-person customer service experience. - Ability to build relationships with on-site clients and customers. - Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Compensation The estimated base pay range per hour for this role is: $16 - $20.50 USD. Additional Information To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.