Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

About Ucardia Ucardia is redefining longevity and vitality. We combine credentialed health coaches, registered dietitians, and AI-powered insights to deliver personalized, scalable programs that help people optimize cardiovascular and metabolic health—extending healthspan and improving quality of life. Our mission is to help people live longer, stronger, and healthier lives, and make it seamless for organizations to deliver that impact. Headquartered in Dallas, Texas, we partner with forward-thinking medical practices, concierge providers, employers, and research organizations who want to differentiate their offerings, improve outcomes, and elevate the care experience through a modern, tech-enabled platform that integrates seamlessly into care delivery. ‍Why this role matters Nutrition is a cornerstone of cardiometabolic health, and this role sits at the center of meaningful, sustainable change. As a Registered Dietitian at Ucardia, you’ll translate evidence-based nutrition science into practical, human guidance that fits real lives. You’ll work closely with members through live video sessions and ongoing asynchronous support, using data, empathy, and accountability to turn intention into lasting habits.= You’ll also collaborate with coaches, exercise physiologists, and clinical partners to ensure nutrition strategies align with broader health goals, medical context, and real-world constraints. What you’ll own (responsibilities) Live nutrition coaching Lead one-on-one virtual nutrition sessions via video. Assess dietary patterns, medical history, goals, and barriers; deliver clear, actionable guidance rooted in cardiometabolic best practices. Personalized nutrition planning Develop and adapt evidence-based nutrition strategies tailored to heart health, weight management, metabolic conditions, medication context, cultural preferences, and lifestyle realities. Data-informed guidance Interpret biometric and wearable signals alongside dietary intake and lived context. Use trends to inform coaching strategy and adjust plans before setbacks compound. Cross-disciplinary collaboration Partner with Ucardia health coaches, exercise physiologists, and clinical teams on complex cases. Contribute to integrated care plans and escalate concerns through established protocols when needed. Education & content contribution Support the creation and refinement of nutrition education materials, messaging templates, and program content that scale high-quality guidance across the platform. Documentation & compliance Maintain clear, concise, HIPAA-compliant documentation. Ensure adherence to professional standards, licensure requirements, and partner-specific protocols. Operational feedback loops Share recurring insights, member friction points, and opportunities for improvement with product, content, and operations teams to strengthen the overall experience. ‍ What you bring (required) • Active Registered Dietitian Nutritionist (RDN) credential with verifiable licensure; multi-state licensure is a plus • Bachelor’s or Master’s degree in Nutrition, Dietetics, or a related field • Two or more years of experience in nutrition counseling, with focus areas including cardiometabolic health, weight management, or chronic disease • Experience delivering virtual care through video and asynchronous messaging • Familiarity with GLP-1 medications, metabolic health, and evidence-based weight management approaches • Strong communication skills grounded in empathy, clarity, and accountability • Comfort working in fast-moving, evolving startup environments • Tech fluency with telehealth platforms, digital tools, and remote workflows Bonus skills & differentiators • Experience in early-stage or digital health startups • Bilingual, especially Spanish • Familiarity with Slack, Google Workspace, and coaching or clinical CRMs • Experience working alongside multidisciplinary care teams What success looks like (first 3 months) • Consistent, high-quality member engagement across sessions and messaging • Timely, thoughtful responses that keep members progressing • Strong collaboration with coaches, clinical partners, and Member Support • Meaningful contribution to nutrition content, workflows, or program improvements • Clear documentation and reliable adherence to compliance standards Tools & environment You’ll coach through Ucardia’s proprietary platform using live video and asynchronous chat, supported by integrations such as Apple Health, Fitbit, and connected biometric devices. Day-to-day collaboration happens in Slack, with documentation and workflows supported by modern digital tools. Compensation & logistics This is a contract (1099), remote role with part-time availability of 20 or more hours per week. Ucardia offers a competitive hourly pay range of $45 to $65 per hour, based on experience, clinical background, and geographic location. Pay within this range is determined by factors such as years of practice, areas of specialty (for example cardiometabolic health, weight management, or chronic disease), multi state licensure, and availability. Evening or weekend availability is a plus to align with member demand. Screening & compliance Selected candidates will undergo background and, where applicable, drug screening in accordance with applicable laws and partner requirements. ‍ Equal Opportunity Statement Ucardia is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. ‍

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As a Bilingual Quality Assurance Analyst at TELUS Health, you'll spend your days ensuring the quality and reliability of our pension and benefits tech solutions. You'll analyze requirements, design test scenarios, execute comprehensive testing procedures, and collaborate with development teams to identify and resolve issues. Working in a agile environment, you'll contribute to the full software testing lifecycle, from initial test planning through defect resolution, while supporting the delivery of critical applications that thousands of users across North America. What's In It For You - 100% remote work flexibility with optional office access - Career progression paths within a large, well-structured team - Full health benefits package - Paid vacation and wellness days - Annual performance bonus - Excellent leadership and mentorship - Collaborative team environment that values your contributions What You'll Do - Identify high-level test scenarios and develop comprehensive test cases within Agile sprints - Execute manual test scripts with precision and attention to detail - Report defects and follow up on resolution to ensure quality standards - Carry out all QA-related tasks according to defined standards and procedures - Deliver testing activities in a timely manner while maintaining quality excellence - Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology What You Bring - Diploma in computer science or similar field - 1+ year experience and strong interest in software quality assurance - Fluency in French and English (written and oral)* - Detail-oriented mindset with strong analytical skills - Excellent interpersonal abilities - Commitment to continuous learning - Ability to work effectively in a remote environment - Good understanding of what external customers require from a testing perspective - Experience with automation, an asset - ISTQB certification, an asset *Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.