Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

Our client is seeking a proactive and confident Virtual Medical Receptionist / Medical Administrative Assistant to support both the Pediatrics and Urgent Care departments. This role is heavily focused on managing high-volume inbound and outbound calls, with a strong emphasis on outbound patient outreach to schedule appointments, confirm visits, and re-engage patients who have missed appointments. The ideal candidate is highly comfortable on the phone, communicates with professionalism and empathy, and demonstrates persistence in patient follow-up. Bilingual English/Spanish skills are strongly preferred to support the diverse patient population. Key Responsibilities - Handle high-volume inbound and outbound calls. - Conduct outbound outreach to schedule, confirm, and reschedule patient appointments. - Follow up with missed appointments and re-engage patients. - Provide clear, professional communication with patients. - Update patient information and confirm upcoming visits. - Coordinate with internal staff to support efficient patient flow. - Follow scheduling protocols and help fill gaps in the calendar.

About Ucardia Ucardia is redefining longevity and vitality. We combine credentialed health coaches, registered dietitians, and AI-powered insights to deliver personalized, scalable programs that help people optimize cardiovascular and metabolic health—extending healthspan and improving quality of life. Our mission is to help people live longer, stronger, and healthier lives, and make it seamless for organizations to deliver that impact. Headquartered in Dallas, Texas, we partner with forward-thinking medical practices, concierge providers, employers, and research organizations who want to differentiate their offerings, improve outcomes, and elevate the care experience through a modern, tech-enabled platform that integrates seamlessly into care delivery. ‍Why this role matters Nutrition is a cornerstone of cardiometabolic health, and this role sits at the center of meaningful, sustainable change. As a Registered Dietitian at Ucardia, you’ll translate evidence-based nutrition science into practical, human guidance that fits real lives. You’ll work closely with members through live video sessions and ongoing asynchronous support, using data, empathy, and accountability to turn intention into lasting habits.= You’ll also collaborate with coaches, exercise physiologists, and clinical partners to ensure nutrition strategies align with broader health goals, medical context, and real-world constraints. What you’ll own (responsibilities) Live nutrition coaching Lead one-on-one virtual nutrition sessions via video. Assess dietary patterns, medical history, goals, and barriers; deliver clear, actionable guidance rooted in cardiometabolic best practices. Personalized nutrition planning Develop and adapt evidence-based nutrition strategies tailored to heart health, weight management, metabolic conditions, medication context, cultural preferences, and lifestyle realities. Data-informed guidance Interpret biometric and wearable signals alongside dietary intake and lived context. Use trends to inform coaching strategy and adjust plans before setbacks compound. Cross-disciplinary collaboration Partner with Ucardia health coaches, exercise physiologists, and clinical teams on complex cases. Contribute to integrated care plans and escalate concerns through established protocols when needed. Education & content contribution Support the creation and refinement of nutrition education materials, messaging templates, and program content that scale high-quality guidance across the platform. Documentation & compliance Maintain clear, concise, HIPAA-compliant documentation. Ensure adherence to professional standards, licensure requirements, and partner-specific protocols. Operational feedback loops Share recurring insights, member friction points, and opportunities for improvement with product, content, and operations teams to strengthen the overall experience. ‍ What you bring (required) • Active Registered Dietitian Nutritionist (RDN) credential with verifiable licensure; multi-state licensure is a plus • Bachelor’s or Master’s degree in Nutrition, Dietetics, or a related field • Two or more years of experience in nutrition counseling, with focus areas including cardiometabolic health, weight management, or chronic disease • Experience delivering virtual care through video and asynchronous messaging • Familiarity with GLP-1 medications, metabolic health, and evidence-based weight management approaches • Strong communication skills grounded in empathy, clarity, and accountability • Comfort working in fast-moving, evolving startup environments • Tech fluency with telehealth platforms, digital tools, and remote workflows Bonus skills & differentiators • Experience in early-stage or digital health startups • Bilingual, especially Spanish • Familiarity with Slack, Google Workspace, and coaching or clinical CRMs • Experience working alongside multidisciplinary care teams What success looks like (first 3 months) • Consistent, high-quality member engagement across sessions and messaging • Timely, thoughtful responses that keep members progressing • Strong collaboration with coaches, clinical partners, and Member Support • Meaningful contribution to nutrition content, workflows, or program improvements • Clear documentation and reliable adherence to compliance standards Tools & environment You’ll coach through Ucardia’s proprietary platform using live video and asynchronous chat, supported by integrations such as Apple Health, Fitbit, and connected biometric devices. Day-to-day collaboration happens in Slack, with documentation and workflows supported by modern digital tools. Compensation & logistics This is a contract (1099), remote role with part-time availability of 20 or more hours per week. Ucardia offers a competitive hourly pay range of $45 to $65 per hour, based on experience, clinical background, and geographic location. Pay within this range is determined by factors such as years of practice, areas of specialty (for example cardiometabolic health, weight management, or chronic disease), multi state licensure, and availability. Evening or weekend availability is a plus to align with member demand. Screening & compliance Selected candidates will undergo background and, where applicable, drug screening in accordance with applicable laws and partner requirements. ‍ Equal Opportunity Statement Ucardia is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. ‍