Ciklum is looking for a Support Engineer to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Support Engineer, you'll become a part of a cross-functional development team engineering experiences of tomorrow. Our product is a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans. It stands out for its transparent, artist-friendly approach and provides a space for direct engagement between creators and their audience. Responsibilities: - Gain and maintain full knowledge of the company's products and flows - Proactively working with basic customer requests and reporting bugs - Understand and analyze customers' problems, find appropriate and acceptable solutions - Responsibility for customer support cases coming from emails - Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team Requirements: - Upper-Intermediate level of English, both written and speaking skills are required - 2+ years of experience in customer support - Proficient in Microsoft Office - Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus Personal skills: - Curious and being up to the challenge - Proactive and problem solving - Strong communication and teamwork - Service oriented approach - Methodological and practical - Prioritizing and multitasking What`s in it for you? - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Role Description As a Customer Support Engineer, you will have a chance to join our Support team and provide high-level technical support of the MGID system. - Technical support via chat and email - Investigating and solving issues related to different products - Debugging and troubleshooting integrations - Preparing and running queries in DB - Widgets Design Qualifications - Expertise with Linux shell - MySQL - Bug Tracking Systems (Youtrack, Jira, etc.) - HTML5/CSS3/JS - RestAPI Requirements - Any programming language (will be a plus) - Intermediate+ English level - Native Ukrainian Company Description MGID is a global advertising platform helping brands reach unique local audiences at scale. We empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. What you'll do - Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). - Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. - For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. - Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. - Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions. - Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are - You have experience with Airtable, whether personally or professionally, and you’re excited about helping others discover how it can transform their business. - You’ve worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. - You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. - You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. - You're naturally curious, and you thrive in environments where you’re expected to dive deep into technical issues and continuously learn. - You have a strong, self-driven desire to exceed expectations and continuously improve your performance. - You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. What We Offer - In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%) - Competitive pension scheme, life insurance, paid leave and sick leave - Complimentary mental health support via Modern Health - Family planning support via Carrot (fertility, adoption, and surrogacy) - Flexible and generous time off and sick time benefits - Transportation & Commuter Benefits - Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more. - Supplemental reimbursement for Gender Affirmation procedures and services - Legal services - access to online tools to legal forms At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect. Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you. Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

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