Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of a criminal background check and references. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

• Lead the architecture, development, enhancement, integration, and maintenance of CFA Institute’s customer experience platforms, including CMS and Salesforce. • Define and govern a composable digital experience architecture leveraging headless CMS, Salesforce platform capabilities, and API-first integration patterns. • Architect scalable, secure, and extensible solutions enabling personalized, omnichannel customer journeys. • Ensure alignment with enterprise architecture standards, integration patterns, and security frameworks. • Conduct “as-is” and “to-be” architecture assessments across CMS and Salesforce ecosystems to drive modernization and scalability. • Own engineering strategy and delivery for enterprise CMS platforms (Acquia/Drupal), including headless and hybrid architectures. • Enable content lifecycle management, publishing workflows, localization, and multi-channel content distribution. • Ensure seamless integration between the CMS and various downstream digital channels. • Lead engineering ownership of Salesforce platform ecosystem (e.g., Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud as applicable). • Define and govern Salesforce architecture, including data model, integration patterns, and extensibility strategy. • Oversee development of custom applications, automations, and integrations using Salesforce platform capabilities. • Ensure scalability, data integrity, security, and performance of Salesforce environments. • Partner with business stakeholders to enable customer lifecycle management, engagement, and revenue operations. • Define and oversee integration strategy across CMS, Salesforce, identity platforms, data platforms, and enterprise systems. • Ensure robust API and event-driven integration patterns enabling real-time customer data exchange and orchestration. • Oversee identity and access management (SSO, OAuth2, SAML) and customer identity resolution. • Enable customer 360 data architecture in partnership with Data & Analytics teams. • Ensure high-quality delivery of customer-facing digital platforms with strong SLAs and reliability. • Maintain CI/CD pipelines, DevSecOps practices, and release governance for CMS and Salesforce platforms. • Oversee vendors supporting CMS, Salesforce, and digital experience capabilities and services. • Architect solutions supporting customer acquisition, engagement, retention, and monetization models. • Enable capabilities such as subscriptions, customer segmentation, campaign orchestration, and partner experiences. • Serve as senior technical advisor for digital experience and CRM-related initiatives. • Enable telemetry across CMS and Salesforce platforms to support customer behavior analytics and journey optimization. • Support personalization engines, segmentation, and campaign performance tracking. • Evaluate AI/ML use cases for content personalization, recommendations, and automation. • Build, mentor, and develop high-performing engineering teams, including both FTE and vendor resources. • Drive capability development in platform engineering, interoperability standards, and modern architecture patterns. • Foster a culture of accountability, experimentation, and continuous improvement. • Collaborate across Product, Education, Partnerships, Security, and Enterprise Architecture to ensure shared understanding of technical direction and priorities.

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: May 11th, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.