Headquartered in Philadelphia, Pennsylvania, Comcast was established in 1963 as a single-system cable company. Over the years, Comcast experienced tremendous gr
Customer Service Sales Representative (TSX)
Location
United States
Posted
68 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Sales Representative (TSX)
Comcast
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. Job Description Core Responsibilities - Virtual work-from-home role - Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped. - Career growth and progression plans - Hours of Operation: 6:45am-11pm eastern standard time, 7 days a week - Must be flexible to work any assigned shift. Will be assigned if selected - Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. - Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules. - Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues. - Sets clear expectations by providing accurate information and transparent communication. - Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. - Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs. - Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. - Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. - Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits. - Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions. - Corrects discrepancies on customers' accounts and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution. - Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution. - Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations. - Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). - Educates and promotes self-service options. - Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations. - Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary. - Attends training as required. - Works independently and seeks Supervisor support when necessary. - Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Etiquette, Self Motivation, Technical Knowledge, Workplace Organization Compensation Base Pay: $16.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Some High School Coursework Certifications (if applicable) Relevant Work Experience 0-2 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
PRÉSENTATION DE L’ENTREPRISE Fondée en 2013 par Pierre Dubuc et Mathieu Nebra, OpenClassrooms est une entreprise à mission qui a pour ambition de rendre l’éducation et les métiers qui recrutent accessibles à tous. OpenClassrooms est une école 100% en ligne et propose de nombreux cours en accès libres et gratuits, ainsi que des formations diplômantes pour les métiers qui recrutent (tech, data, pédagogie, marketing, RH, rénovation énergétique, sanitaire et social…). OpenClassrooms crée et produit l’intégralité de ses contenus pédagogiques et s'appuie sur un modèle unique, axé sur la pratique à travers des projets professionnalisants et l’accompagnement par des mentors experts du métier. Dès le début, la mission d’OpenClassrooms a été articulée autour de l’impact : en l’intégrant dans les statuts dès 2018 puis en obtenant la certification B corp en 2021 (qui récompense les entreprises alliant profits et impact social). En 2025, 43 000 apprenants ont déclaré qu'OpenClassrooms les avait aidés à progresser dans leur carrière - une avancée vers notre objectif : faire du développement des compétences un levier durable d’emploi. En 2025, OpenClassrooms devient la première école française accréditée comme université américaine. Une étape décisive pour déployer à grande échelle notre mission : former les talents dont les entreprises ont besoin. OpenClassrooms. Education that works. POURQUOI NOUS RECRUTONS ? Dans le cadre de la forte croissance de nos parcours diplômants, nous renforçons nos pools d'experts pour garantir la qualité et la rigueur de nos certifications. Nous recherchons des professionnels du support et de la maintenance informatique passionnés par la transmission de savoir et désireux de garantir la valeur des titres RNCP délivrés par OpenClassrooms. En tant que Membre de Jury, vous agissez comme un véritable tremplin professionnel : vous êtes l'expert qui confirme que l'apprenant est prêt à faire ses premiers pas sur le marché du travail en toute autonomie. VOS MISSIONS En tant que jury externe, votre mission est de valider l'acquisition des compétences des candidats de manière asynchrone. - Évaluation de dossiers : Vous analysez les projets réalisés par les apprenants sur la base du référentiel de compétences défini par France Compétences. - Argumentation pédagogique : Pour chaque dossier, vous rédigez un avis éclairé et argumenté (commentaire d'évaluation). Votre feedback doit permettre de comprendre précisément pourquoi une compétence est validée ou non. - Garant du référentiel : Vous assurez une évaluation neutre, factuelle et bienveillante, alignée sur les exigences du titre visé. MODALITÉS DE LA MISSION - Flexibilité totale : Mission 100% à distance. Vous gérez votre emploi du temps selon vos disponibilités en vous assurant de rendre vos évaluations avant la date limite convenue. - Format : Revue de dossiers asynchrone (environ 20 minutes par dossier). Le volume sera variable selon les sessions. - Statut : Prestation de services (Freelance / Auto-entrepreneur). - Récurrence : Selon les flux de diplômés, la mission peut être ponctuelle ou régulière. CE POSTE EST POUR VOUS SI - Expertise Métier : Vous justifiez d'au moins 3 ans d'expérience professionnelle dans le domaine du support et de la maintenance informatique avec une maitrise des compétences suivantes : l’installation et le paramétrage d'environnements systèmes et réseaux (Windows/Linux), l’automatisation de tâches de configuration via des scripts, la supervision et la maintenance préventive et corrective de parcs informatiques ainsi que la gestion et l'accompagnement technique des utilisateurs. - Rigueur d'analyse : Vous savez décortiquer un projet technique et le confronter à un référentiel de compétences précis. - Qualités rédactionnelles : Vous êtes capable de formuler des critiques constructives et argumentées par écrit. - Esprit d'impact : Vous vous reconnaissez dans la mission d'OpenClassrooms et souhaitez contribuer concrètement à l'insertion professionnelle de nouveaux talents. - Bonus : Une connaissance des titres RNCP ou des certifications professionnelles est un plus. POURQUOI NOUS REJOINDRE ? Devenir membre de jury chez OpenClassrooms, c'est : - Valoriser votre expertise au sein d'une structure en plein essor international, désormais accréditée comme université aux États-Unis. - Contribuer à une éducation plus accessible et inclusive. - Rester au cœur des évolutions de votre secteur en évaluant les projets de talents formés selon des standards actuels.
Online Chat Support Agent
Medical Marijuana ClinicFast and affordable certifications for medical marijuana cards.
Join our Medical Marijuana Clinic as an Online Chat Support Agent and play a vital role in supporting individuals on their health and wellness journey. This position offers a unique opportunity to engage with clients seeking guidance and information about medical cannabis in a compassionate and professional environment. As the first point of contact through our online chat platform, you will provide timely, accurate, and empathetic assistance that helps improve our clients’ overall experience and well-being. Key Objectives - Deliver exceptional online customer support related to medical marijuana services and products. - Provide clear, accurate information while adhering to regulatory guidelines. - Assist clients in navigating our clinic’s services and resources effectively. - Maintain a positive and supportive communication style that reflects our commitment to health and wellness. Responsibilities - Respond promptly and professionally to inquiries received via online chat. - Assist clients with questions about medical marijuana eligibility, treatment options, and appointment scheduling. - Document and escalate complex issues to appropriate internal teams as needed. - Maintain up-to-date knowledge of clinic policies, products, and relevant health regulations. - Ensure client confidentiality and compliance with HIPAA and other privacy standards. - Collaborate with team members to continuously improve the online support experience. Qualifications - High school diploma or equivalent; additional education in health, wellness, or customer service is a plus. - Previous experience in online customer support, preferably in health, wellness, or cannabis-related industries. - Strong written communication skills with the ability to convey information clearly and empathetically. - Basic understanding of medical marijuana regulations and terminology is preferred. - Comfortable using chat platforms and CRM software. - Ability to multitask and manage time effectively in a fast-paced environment. - Commitment to maintaining client privacy and confidentiality. Benefits - Competitive salary with opportunities for growth and advancement. - Comprehensive health and wellness benefits. - Flexible work schedule with remote work options. - Supportive team culture focused on health, education, and client care. - Ongoing training and professional development opportunities.
About the Company CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth. CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology. CardioOne Connect is an integrated care management and monitoring platform designed to help cardiology practices extend care beyond the clinic. The platform unifies ambulatory cardiac diagnostics, chronic care management (CCM), and remote patient monitoring (RPM) into a single, seamless experience that fits directly into existing workflows and EMRs. Built to support proactive, continuous cardiovascular care, CardioOne Connect gives clinicians real-time visibility into patients between visits while reducing administrative burden for care teams. The result: better clinical insights, stronger patient relationships, and a more sustainable path to value-based care. About the Role We are seeking a dedicated Customer Support Representative to join our team. In this role, you will serve as the primary point of contact for medical practices and sales representatives, ensuring a seamless experience with our cardiac monitoring solutions. Your ability to provide timely support, troubleshoot technical issues, and maintain high levels of customer satisfaction will be essential to our mission of advancing cardiac care. Schedule: - PT Remote Customer Service Representative (26 hours) - Friday (10AM to 3PM), Saturday (9AM to 8PM) & Sunday (9AM to 8PM) - Training at Houston will be Monday-Wednesday 10am-3pm, then will transition to above schedule What you'll do: - Respond promptly to medical practices and sales representatives via email, phone, and text messaging. - Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions. - Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications. - Collaborate with internal teams to ensure timely issue resolution and customer satisfaction. - Maintain accurate documentation of customer interactions and support cases. - Identify and escalate potential problems or trends to the appropriate personnel. - Customer Support: Respond promptly and professionally to inquiries from medical practices, healthcare providers, and sales representatives via email, phone, and text. - Device Assistance: Support healthcare providers during the hookup and setup process of CardioDiagnostics’ cardiac monitoring solutions. - Troubleshooting: Diagnose and resolve technical issues related to cardiac monitors, phone transmitters, and portal features. Provide guidance on mobile application functionality and connectivity. - Advanced Tools: Utilize complex tools such as MDM (mobile device management systems), device logs, and remote monitoring dashboards for in-depth troubleshooting. - Documentation: Maintain accurate and detailed records of all customer interactions, issues, and resolutions within the company’s ticketing system, ensuring compliance with internal processes and quality standards. - Collaboration & Escalation: Work closely with internal technical, clinical, and operations teams to escalate issues that require advanced expertise, ensuring timely resolution and seamless communication back to the customer. - Training & Guidance: Occasionally assist in creating or updating user guides, FAQs, or training materials to help customers and colleagues better understand device and portal functionality. What you'll need: - High school diploma or equivalent (Associate’s degree preferred). - 1-2 years of experience in a customer service or support role. - Strong verbal and written communication skills. - Excellent critical thinking and problem-solving abilities. - Strong ethics, values, and attention to detail. - Ability to work independently and within a team in a fast-paced environment. - Proficiency in commonly used software (e.g., Microsoft Word, Excel, Outlook). - Ability to learn and adapt to new software, platforms, and devices. - Healthcare or medical industry experience is a plus. Additional Information: This is a part time position at $17/hr and does not include benefits. Work Location: Remote in Houston, TX.
Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of a criminal background check and references. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM
