Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. Job Description Core Responsibilities - Virtual work-from-home role - Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped. - Career growth and progression plans - Hours of Operation: 6:45am-11pm eastern standard time, 7 days a week - Must be flexible to work any assigned shift. Will be assigned if selected - Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. - Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules. - Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues. - Sets clear expectations by providing accurate information and transparent communication. - Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. - Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs. - Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. - Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. - Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits. - Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions. - Corrects discrepancies on customers' accounts and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution. - Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution. - Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations. - Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). - Educates and promotes self-service options. - Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations. - Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary. - Attends training as required. - Works independently and seeks Supervisor support when necessary. - Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Etiquette, Self Motivation, Technical Knowledge, Workplace Organization Compensation Base Pay: $16.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Some High School Coursework Certifications (if applicable) Relevant Work Experience 0-2 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative that is bilingual in English & Spanish to join us in our mission to save lives and prevent injuries. Position Highlights: The Customer Service Representative delivers high-quality service across phone, chat, email, and online channels, resolving customer inquiries with accuracy, professionalism, and empathy. The role involves navigating multiple business and learning management systems to manage customer data, process secure transactions, and provide technical support for LMS users. This position also supports continuous improvement by identifying recurring issues, updating team resources, and contributing to projects that enhance the overall customer experience. What You’ll Do:Customer Support & Issue Resolution - Handle inbound customer contacts via phone, chat, email, and other channels, often managing multiple conversations simultaneously. - Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and efficiently. - Provide clear verbal and written guidance on program details, schedules, and navigation of eLearning platforms. - Apply empathy, active listening, and professional service techniques to defuse challenging situations and reduce escalations. - Place outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues. - Promote self-service tools and digital resources to enhance customer experience. Systems, Data Accuracy & Transaction Processing - Accurately enter, update, and access customer information across multiple business systems and learning management systems. - Document all customer interactions clearly, concisely, and in alignment with internal quality standards. - Process routine transactions, including live credit card payments, ensuring full compliance with PII and PCI security requirements. - Provide LMS support, including resolving access codes, password resets, account lockouts, and processing certificate reprint requests. - Promptly process returned mail and update accounts to maintain accurate customer information and reduce operational costs. Collaboration, Quality, & Continuous Improvement - Identify and escalate recurring or widespread customer concerns to management for timely resolution. - Collaborate to create, revise, and maintain team resource materials and job aids. - Complete assigned projects or additional tasks that support operational efficiency and improve customer experience. - Perform other related duties as needed to support business and team objectives. We’re Looking for Someone with: - High school diploma or equivalent (GED) required. - 1–2 years of customer service experience in a contact center, service‑oriented environment, or similar role involving direct customer interaction. - Experience using multiple computer systems, web‑based applications, or learning management systems (LMS) preferred. - Experience handling phone, chat, and email communications in a fast‑paced environment preferred. - Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus. - Strong verbal and written communication skills, with the ability to explain information clearly and professionally across multiple channels. - Active listening and empathy skills to understand customer needs and deliver a positive experience. - Effective problem‑solving and critical‑thinking abilities, including the capacity to analyze information, identify solutions, and make sound decisions within defined guidelines. - This is a remote position. - Hourly rate: $19.75(English only) $20.75(Bilingual) Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: - At least 20 PTO days accrued 1st year and 11 paid holidays - Flexible work arrangements - Comprehensive medical, dental, vision, and life insurance plans - Flex spending accounts for medical and dependent care - 403(b) & Roth 403(b) with employer match up to 6% - Reimbursable training - Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.

PRÉSENTATION DE L’ENTREPRISE Fondée en 2013 par Pierre Dubuc et Mathieu Nebra, OpenClassrooms est une entreprise à mission qui a pour ambition de rendre l’éducation et les métiers qui recrutent accessibles à tous. OpenClassrooms est une école 100% en ligne et propose de nombreux cours en accès libres et gratuits, ainsi que des formations diplômantes pour les métiers qui recrutent (tech, data, pédagogie, marketing, RH, rénovation énergétique, sanitaire et social…). OpenClassrooms crée et produit l’intégralité de ses contenus pédagogiques et s'appuie sur un modèle unique, axé sur la pratique à travers des projets professionnalisants et l’accompagnement par des mentors experts du métier. Dès le début, la mission d’OpenClassrooms a été articulée autour de l’impact : en l’intégrant dans les statuts dès 2018 puis en obtenant la certification B corp en 2021 (qui récompense les entreprises alliant profits et impact social). En 2025, 43 000 apprenants ont déclaré qu'OpenClassrooms les avait aidés à progresser dans leur carrière - une avancée vers notre objectif : faire du développement des compétences un levier durable d’emploi. En 2025, OpenClassrooms devient la première école française accréditée comme université américaine. Une étape décisive pour déployer à grande échelle notre mission : former les talents dont les entreprises ont besoin. OpenClassrooms. Education that works. POURQUOI NOUS RECRUTONS ? Dans le cadre de la forte croissance de nos parcours diplômants, nous renforçons nos pools d'experts pour garantir la qualité et la rigueur de nos certifications. Nous recherchons des professionnels du support et de la maintenance informatique passionnés par la transmission de savoir et désireux de garantir la valeur des titres RNCP délivrés par OpenClassrooms. En tant que Membre de Jury, vous agissez comme un véritable tremplin professionnel : vous êtes l'expert qui confirme que l'apprenant est prêt à faire ses premiers pas sur le marché du travail en toute autonomie. VOS MISSIONS En tant que jury externe, votre mission est de valider l'acquisition des compétences des candidats de manière asynchrone. - Évaluation de dossiers : Vous analysez les projets réalisés par les apprenants sur la base du référentiel de compétences défini par France Compétences. - Argumentation pédagogique : Pour chaque dossier, vous rédigez un avis éclairé et argumenté (commentaire d'évaluation). Votre feedback doit permettre de comprendre précisément pourquoi une compétence est validée ou non. - Garant du référentiel : Vous assurez une évaluation neutre, factuelle et bienveillante, alignée sur les exigences du titre visé. MODALITÉS DE LA MISSION - Flexibilité totale : Mission 100% à distance. Vous gérez votre emploi du temps selon vos disponibilités en vous assurant de rendre vos évaluations avant la date limite convenue. - Format : Revue de dossiers asynchrone (environ 20 minutes par dossier). Le volume sera variable selon les sessions. - Statut : Prestation de services (Freelance / Auto-entrepreneur). - Récurrence : Selon les flux de diplômés, la mission peut être ponctuelle ou régulière. CE POSTE EST POUR VOUS SI - Expertise Métier : Vous justifiez d'au moins 3 ans d'expérience professionnelle dans le domaine du support et de la maintenance informatique avec une maitrise des compétences suivantes : l’installation et le paramétrage d'environnements systèmes et réseaux (Windows/Linux), l’automatisation de tâches de configuration via des scripts, la supervision et la maintenance préventive et corrective de parcs informatiques ainsi que la gestion et l'accompagnement technique des utilisateurs. - Rigueur d'analyse : Vous savez décortiquer un projet technique et le confronter à un référentiel de compétences précis. - Qualités rédactionnelles : Vous êtes capable de formuler des critiques constructives et argumentées par écrit. - Esprit d'impact : Vous vous reconnaissez dans la mission d'OpenClassrooms et souhaitez contribuer concrètement à l'insertion professionnelle de nouveaux talents. - Bonus : Une connaissance des titres RNCP ou des certifications professionnelles est un plus. POURQUOI NOUS REJOINDRE ? Devenir membre de jury chez OpenClassrooms, c'est : - Valoriser votre expertise au sein d'une structure en plein essor international, désormais accréditée comme université aux États-Unis. - Contribuer à une éducation plus accessible et inclusive. - Rester au cœur des évolutions de votre secteur en évaluant les projets de talents formés selon des standards actuels.

Join our Medical Marijuana Clinic as an Online Chat Support Agent and play a vital role in supporting individuals on their health and wellness journey. This position offers a unique opportunity to engage with clients seeking guidance and information about medical cannabis in a compassionate and professional environment. As the first point of contact through our online chat platform, you will provide timely, accurate, and empathetic assistance that helps improve our clients’ overall experience and well-being. Key Objectives - Deliver exceptional online customer support related to medical marijuana services and products. - Provide clear, accurate information while adhering to regulatory guidelines. - Assist clients in navigating our clinic’s services and resources effectively. - Maintain a positive and supportive communication style that reflects our commitment to health and wellness. Responsibilities - Respond promptly and professionally to inquiries received via online chat. - Assist clients with questions about medical marijuana eligibility, treatment options, and appointment scheduling. - Document and escalate complex issues to appropriate internal teams as needed. - Maintain up-to-date knowledge of clinic policies, products, and relevant health regulations. - Ensure client confidentiality and compliance with HIPAA and other privacy standards. - Collaborate with team members to continuously improve the online support experience. Qualifications - High school diploma or equivalent; additional education in health, wellness, or customer service is a plus. - Previous experience in online customer support, preferably in health, wellness, or cannabis-related industries. - Strong written communication skills with the ability to convey information clearly and empathetically. - Basic understanding of medical marijuana regulations and terminology is preferred. - Comfortable using chat platforms and CRM software. - Ability to multitask and manage time effectively in a fast-paced environment. - Commitment to maintaining client privacy and confidentiality. Benefits - Competitive salary with opportunities for growth and advancement. - Comprehensive health and wellness benefits. - Flexible work schedule with remote work options. - Supportive team culture focused on health, education, and client care. - Ongoing training and professional development opportunities.