Gateway Fiber

Job DetailsJob Location: Remote KS - Remote, KS 00000About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Field Technician role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Field Technician (FWA) to assist in building and maintaining our network expansion efforts in support of Gateway’s growth trajectory of adding 100,000 residential & business passings per year. The Field Tech (FWA) is expected to contribute in the following significant ways: KEY RESPONSIBILITIES Dispatch from your home daily and work in your geographical area. Perform installation and service of wireless internet at customer locations. Maintain inventory of necessary materials and tools for company vehicles. Recognize, practice, and ensure safety rules and procedures. Keep company vehicle clean and maintained. Hand out marketing material, and willingly promote Gateway Excellent verbal communications and customer service skills Possess basic computer skills and be willing to learn new technologies Ability to work in a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines. Must be professional in dress, speech, and manner. BENEFITS: Competitive Pay Company Vehicle Company Laptop Company Cell Phone Company Attire Health, Dental, & Vision Insurance Voluntary 401k with Company Match Holiday Pay Vacation Pay Looking for candidates in Emporia, Burlington, and Gardner QualificationsQUALIFICATIONS: Network skills are a plus, but not required, Gateway will train the right candidate. Valid driver’s license and clean driving record Possess basic computer skills Must live in the area you will be servicing/assigned to Ability to lift and carry up to 60 pounds Ability to climb ladders and work at heights. Schedule: Monday to Friday Experience: Cable or Satellite Installation: 1 year (Preferred) License/Certification: Driver's License (Required

Job DetailsJob Location: Remote KS - Remote, KS 00000About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Field Engineer role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Field Technician (FWA) to assist in building and maintaining our network expansion efforts in support of Gateway’s growth trajectory of adding 100,000 residential & business passings per year. The Field Tech (FWA) is expected to contribute in the following significant ways: KEY RESPONSIBILITIES Dispatch from your home daily and work in your geographical area. Perform installation and service of wireless internet at customer locations. Maintain inventory of necessary materials and tools for company vehicles. Recognize, practice, and ensure safety rules and procedures. Keep company vehicle clean and maintained. Hand out marketing material, and willingly promote KwiKom Excellent verbal communications and customer service skills Possess basic computer skills and be willing to learn new technologies Ability to work in a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines. Must be professional in dress, speech, and manner. BENEFITS: Competitive Pay Company Vehicle Company Laptop Company Cell Phone Company Attire Health, Dental, & Vision Insurance Voluntary 401k with Company Match Holiday Pay Vacation Pay Free KwiKom Internet and Home Phone (where available) Looking for candidates in Emporia, Burlington, and Gardner QualificationsQUALIFICATIONS: Network skills are a plus, but not required, KwiKom will train the right candidate. Valid driver’s license and clean driving record Possess basic computer skills Must live in the area you will be servicing/assigned to Ability to lift and carry up to 60 pounds Ability to climb ladders and work at heights. Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Cable or Satellite Installation: 1 year (Preferred) License/Certification: Driver's License (Required Location - Looking for candidates in Emporia, Burlington, and Gardner

Job DetailsJob Location: Remote MO - KANSAS CITY, MO 64111Job Title: Customer Service Representative – Part time Schedule: Monday – Friday 10:00AM – 2:00PM CST Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways: Showcase Gateway’s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity. Respond to customer inquiries received by phone, email, chat, and text. Resolve customer questions and issues related to order status, billing, and technical troubleshooting. Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys. Effectively communicate Gateway’s product and service offering. Inform and follow standard processes and procedures including documenting customer tickets and calls notes. QualificationsThe successful candidate will bring the following to the table: Excellent verbal and written communication skills. Capability to solve complex interpersonal problems. Demonstrated calm and collected demeanor under pressure and stress. Strong follow-up skills, accuracy, and attention to detail. Excellent customer service skills, including positive phone demeanor. Exceptional attendance and punctuality. Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook). High school diploma or equivalent. Ability to work independently and make sound decisions. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas. Must have flexibility in scheduling to meet the needs of the business.

Job DetailsJob Location: Remote MO - KANSAS CITY, MO 64111Job Title: Customer Service Representative – Part time Schedule: Monday – Friday 10:00AM – 2:00PM CST Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways: Showcase Gateway’s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity. Respond to customer inquiries received by phone, email, chat, and text. Resolve customer questions and issues related to order status, billing, and technical troubleshooting. Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys. Effectively communicate Gateway’s product and service offering. Inform and follow standard processes and procedures including documenting customer tickets and calls notes. QualificationsThe successful candidate will bring the following to the table: Excellent verbal and written communication skills. Capability to solve complex interpersonal problems. Demonstrated calm and collected demeanor under pressure and stress. Strong follow-up skills, accuracy, and attention to detail. Excellent customer service skills, including positive phone demeanor. Exceptional attendance and punctuality. Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook). High school diploma or equivalent. Ability to work independently and make sound decisions. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas. Must have flexibility in scheduling to meet the needs of the business.