• Serve as the primary Customer Success contact for strategic enterprise accounts • Lead quarterly business reviews, success planning sessions, and ongoing governance meetings • Maintain and grow relationships across customer personas, from planners to senior executives • Coordinate cross-functional delivery teams and align internal stakeholders with account goals • Ensure value realization and communicate measurable outcomes from Lyric initiatives • Drive adoption of Lyric’s platform across users, teams, and business processes • Monitor and improve customer health metrics, engagement, and satisfaction • Identify opportunities for platform expansion including new users, new use cases, and new business units • Partner with Sales to develop renewal strategies and uncover growth pathways • Translate business pain points into prioritized solution approaches and clear impact narratives • Act as a strategic advisor to customers, with depth in one of the following areas: Modeling & Analysis, Planning & Execution, Frontier Use Cases • Support onboarding, enablement, and scaling in close collaboration with Professional Services • Surface actionable customer feedback to inform product roadmap and innovation priorities

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Shape how leading enterprises in Argentina realize measurable business value from their customer experience investments. This role owns strategic relationships across banking, telecommunications, and complex enterprise environments, influencing how organizations adopt, scale, and optimize Genesys Cloud to deliver better customer outcomes. Acting as a trusted advisor to executive stakeholders, you will align CX strategy with tangible business results such as revenue growth, operational efficiency, and customer satisfaction. At Genesys, we bring empathy and innovation together through AI powered experience orchestration, and this role plays a critical part in helping customers translate that into real world impact. You will gain visibility into enterprise transformation programs, partner with senior leaders, and expand your influence across high value customer ecosystems. Key Responsibilities: - Own a portfolio of strategic and enterprise accounts, driving adoption, retention, and expansion outcomes - Build and influence C level relationships to align customer experience strategy with business priorities - Develop and execute customer success plans that deliver measurable value realization and KPI achievement - Lead executive business reviews that demonstrate ROI, performance insights, and growth opportunities - Identify and drive cross sell and up sell initiatives that increase account value and long-term revenue - Partner with sales, professional services, onboarding, and renewals teams to deliver aligned customer outcomes - Manage escalations proactively, ensuring resolution and strengthening long term customer trust - Drive customer advocacy by enabling success stories, references, and long-term partnerships Required Qualifications: - 10 to 12 or more years of experience in customer success, sales, or account management within SaaS, CX, or technology environments - Strong experience managing enterprise or strategic accounts within Argentina - Proven track record of driving revenue growth within existing customer portfolios - Solid understanding of contact center, CCaaS, and broader customer experience ecosystems - Experience working within industries such as banking, telecommunications, or other complex enterprise sectors - Demonstrated ability to influence and engage executive stakeholders at the C level - Strong commercial acumen combined with technical understanding of SaaS platforms - Experience working with CRM and customer success platforms such as Salesforce, Gainsight, or similar Preferred Qualifications: - Experience working with Genesys Cloud or related CX platforms - COPC certification or equivalent industry credential - Strong analytical capability with the ability to translate data into business impact insights - Strategic mindset with the ability to connect product capabilities to customer outcomes #LI-Remote If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU! We are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients environments. You will be responsible for building strong relationships with our clients, understanding their unique needs, and providing strategic guidance to optimise their use of our software to achieve their goals. The ideal candidate will be able to demonstrate Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management. Strong understanding of social housing sector dynamics, challenges, and regulatory requirements. Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organisation. Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail. Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans. Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools. Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a software-as-a-service (SaaS) environment. Willingness to travel as needed to meet with clients onsite We're looking for a dynamic and commercially driven individual to join us in revolutionising the social housing industry through innovative software solutions and unparalleled customer service. If you are passionate about driving positive change and thrive in a fast-paced, client-focused environment, we want to hear from you!

• Develop a broad understanding of client business model to meet their expectations and drive a successful partnership • Build relationships with clients and serve as their advocate by becoming a trusted adviser • Leverage learnings from key accounts to drive value at scale to our broader client base • Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations • Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value • Deliver best practices and coach clients to drive adoption and help clients derive value from the product • Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs • Coordinate with internal cross-functional teams to maximize overall account health