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North logo
North

Forging the future of payments technology

Implementation Manager

Location

United States

Posted

68 days ago

Salary

$70K - $80K / year

Seniority

Senior

High School4 yrs expEnglishERP

Job Description

Implementation Manager

North

• Serve as the primary point of contact for merchant implementations from sales handover through go-live and Client Services transition. • Intake and onboard new merchant applications as the primary point of contact throughout the process. • Ensure accuracy of system settings, hardware provisioning, and terminal activation for each merchant. • Resolve discrepancies and missing documentation prior to activation; escalate risks as needed. • Review applications for accuracy, completeness, and compliance prior to underwriting. • Perform quality checks on all submitted information and supporting documentation. • Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch. • Track tasks and dependencies across concurrent implementations. • Support merchants through activation, confirming systems and payment processing are fully operational. • Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment. • Communicate proactively with clients, internal staff, and leadership, serving as a trusted advocate for merchants throughout onboarding.

Job Requirements

  • High School Diploma or equivalent with Bachelor's Degree preferred.
  • Minimum 4 years of experience in implementation or a related customer-facing role within the merchant payment processing industry.
  • Experience in payment processing, banking, credit card, ACH, or gateway environments.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a remote environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment.
  • Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation.
  • Self-starter with a proactive approach to relationship management and issue resolution with minimal in-person supervision.
  • Hands-on experience with payment gateway implementations, B2B onboarding workflows, or ISV/ERP integrations (PayTrace or comparable platforms a plus).

Benefits

  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. 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