We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Provides plan benefit review, interpretation and systematic setup essential for online viewing and processing related to Customer Service, Claims, Enrollment, Billing and Reporting in support of internal and external partners. Fundamental Components: - Reviews benefit provisions to ensure compliance with state and federal mandates. Evaluation process may also include assessment of summary plan descriptions and other related documents prepared internally or externally by clients. - Develops and executes implementation strategy consistent with client expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. - Uses critical thinking and extensive knowledge of Meritain’s system and processes to evaluate impact of client requested exceptions and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Meritain’s system and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity. - Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Meritain’s system. - Ability to utilize Meritain’s proprietary system for analytical coding of detailed customized plans rather than standard offerings. - Effectively manages implementation and provides direction to fellow team members ensuring success of overall implementation process. - Facilitating client facing review of plan setup walking through all benefits to assure alignment of benefit interpretation. - Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (ie. System tools, resources, etc.) - Demonstrates Salesforce proficiency and understanding for cross functional communication and executive level status reporting. - Reviews coverage files at intervals throughout the first year of implementation to analyze for setup adjustments to align with claim processing reports to achieve higher levels of auto adjudication opportunities. Required Qualifications - 1-2 years Healthcare industry experience (Customer Service, Claims, and or Plan Build preferred) - This person should be highly organized and able to quickly prioritize multiple assignments with high quality results. - This person should have good communication skills with the ability to express complex concepts in a clear and concise manner. - This person should have a high attention to detail and accuracy while focusing on overall project deliverables. - This person should have the ability to remain flexible yet focused during stressful situations. - This person should possess good analytical and problem solving skills. Preferred Qualifications - 5 years healthcare industry experience with benefits Education - Bachelors Degree preferred or High School diploma/GED and equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Manages or oversees operations of several functions or processes within Loan Operations • Develops and manages the team by recruiting, training and coaching • Establishes policies and procedures to manage the performance of units supervised • Provides leadership in the absence of the department manager • Develops relationships with management of internal and external functions/departments to enhance productivity of managed units • Manages bank conversions as they pertain to managed operational units

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.

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