• Manages or oversees operations of several functions or processes within Loan Operations • Develops and manages the team by recruiting, training and coaching • Establishes policies and procedures to manage the performance of units supervised • Provides leadership in the absence of the department manager • Develops relationships with management of internal and external functions/departments to enhance productivity of managed units • Manages bank conversions as they pertain to managed operational units

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.

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Role Description Accountable for confidentiality and expert handling of Bank’s legal/court orders, i.e., subpoenas, summons, garnishments, freezes, liens, etc. Reinforce quality control/quality assurance tasks related to department. - Examine and record maintenance changes for the bank and parameter changes for the department. - Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts. - Primary for handling Bank’s legal requests and court orders while maintaining confidentiality. - Provide primary support to review and complete Verification of Deposit (VOD). - Review and clear GL settlement outages. - Strengthen the Bank’s core system with data uniformity verification. - Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation. - Mentor new and current employees. - Review daily management reports in imaging system with required annotations. - Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures. - Review IRA transactions and paperwork for accuracy and process corrections. - Provide support for internal and Level II external customer calls. - Work with various departments including Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations. - Maintain and review monthly dormant accounts report for activation. - Serve as backup for document scanning, imaging, verification, and destruction of original documents. - Assist with the creation and maintenance of department procedures. - Verify all new Automatic Funds Transfers (AFT) and Sweep Transfers are maintained correctly. - Handle account charge-offs, printing of interest checks, and reviewing withholding report. - Print, sort, and mail notices handled in-house. - Work directly with Bank’s statement vendor for electronic and paper statements. - Handle responsibilities related to deceased customers and overdraft privilege options. - Perform daily, monthly, and annual Safe Deposit Box responsibilities. - Comply with all related bank and department policies, audit standards, and regulatory mandates. - Participate in department, branch, and bank meetings. - Maintain positive, professional working relationships with managers and personnel bank wide. - Provide exceptional service to all customers. - Keep abreast of industry scams, fraud trends, and evolving security risks. - Remain active with attending webinars and conferences. - Responsible for ensuring management is aware of all department and/or Bank concerns. - Perform other duties as assigned and special projects as needed. Qualifications - 3+ years in bank operations. - Working knowledge of Unclaimed Property Laws related to banking and escheatment process. - Working knowledge of Regulation D, Regulation DD, Regulation E, and Regulation CC. - Knowledgeable in the areas of CD’s, IRA’s, SDB, and Comptroller laws for state escheatment. - Working knowledge of financial services operational litigation laws. - Experience in providing customer support via phone. Requirements - High School Diploma or equivalent. - Experience in professional customer service environments. - Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel). - Proficiency in Adobe and Acrobat. - Experience with smart devices, dual monitors, and other electronic devices. - Ability to multi-task while maintaining a high level of accuracy. - Excellent proofing and verification skills. - Strong organizational skills and detail-oriented. - Ability to maintain confidentiality and protect sensitive data. Benefits - Comply with all related bank and department policies, audit standards, and regulatory mandates. - Participate in department, branch, and bank meetings. - Maintain positive, professional working relationships with managers and personnel bank wide. - Provide exceptional service to all customers.