Quorum is currently looking for a Team Manager for their DealerMine BDC Operations (Call Centre) to join our growing team.   THE COMPANY   Quorum focuses on developing innovative and integrated software tools and applications for our dealership customers. We couldn’t do it without key team members that are as enthusiastic about our technology as they are about customers satisfaction.     THE OPPORTUNITY   Team Manager, BDC Operations  – Leading a team of Appointment Coordinators and Team Leaders, the BDC Team Manager will oversee daily operations and staffing within our business development centers. This role focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics.   Individual Accountabilities - Complete Quality Performance Score evaluations and deliver appropriate feedback (i.e., 1-2 per week per AC) Appointment Coordinator on the team. Ensure appropriate coaching is delivered on each QPS evaluation. - Provide ongoing coaching and feedback by delivering coaching (1 per week per Appointment Coordinator) per week per Appointment Coordinator that focused on the BDC Key Performance Indicators (KPI’s). - Promote and foster a positive work environment by encouraging communication and collaboration within the team. - Complete quarterly performance discussions and document them appropriately as required in performance management resources, including but not limited to ADP. - Provide employees with enhanced career mapping support to strengthen skills and knowledge that can lead to growth opportunities or transfers within the organization - Manage Appointment Coordinator training and development to achieve 100% cross training on all stores in queue for all coordinators, to maximize queue efficiency. - Perform schedule checks and deliver appropriate feedback to reduce booking errors across the queue, when required. - Provide daily call objective assignments based on the daily call targets for each dealership. - Be a proactive liaison and communicator as needed to maintain effective relationships between ACs, dealership staff, Customer Success and other internal and external stakeholders. Shared Accountabilities - Partner with Customer Success to ensure we are actively working to improve the customer experience. - Participate in meetings with the Customer Success Team to identify areas of opportunity and execute the customer retention strategy. - Collaborate with the HR team to maximize the recruitment strategy. - Partner with HR to manage the disciplinary action process . - Work with peers to support training delivery during the onboarding process. - Identification and assistance with testing plans and use cases. - Partner with Workforce Team to manage cross training and staffing requirements.

• Manage commercial activities through customer-facing visits, presentations, phone calls and e-mails as appropriate. • Work with the managers and executives to develop as well as execute territory sales plans. • Extend and develop relationships with existing and potential customers. • Understand and communicate with customers technically. • Collaborate with Marketing, Product Development, Technical Support, and other internal teams. • Attend tradeshows, association meetings, and networking events as necessary. • Travel within the territory 50% of the time. • Other projects or responsibilities may be required.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Medical Affairs Group Job Sub Function: Professional Medical Education Job Category: Professional All Job Posting Locations: Karlsruhe, Baden-Wurttemberg, Germany Job Description: Internal Job Posting: 08 April 2026 to 23 April 2026 About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Professional Education Manager, DACH The Professional Education Manager will oversee strategic planning and execution of Professional Education initiatives within the DACH cluster for Johnson & Johnson Vision (JJV). This role aims to enhance healthcare professional (HCP) awareness of JJV products by developing strong educational concepts and elevating the scientific evidence behind their superior performance. The manager will lead training programs, conferences, and advisory boards while fostering partnerships with key opinion leaders, professional bodies, and cross-functional teams. Responsibilities also include ensuring accurate technical information, managing compliance frameworks, and supporting internal teams in effectively positioning JJV products. 2. Duties and Responsibilities - Strategic Plan Development: Create and implement the annual Strategic Plan for Professional Education activities in the DACH cluster. - Product Awareness Optimization: Optimize customers’ and key influencers’ awareness of the clinical benefits of JJV products. - Ensure Correct Usage: Ensure JJV products are used correctly by HCPs through comprehensive training and guidance. - Promote Scientific Evidence: Elevate scientific evidence supporting the superior performance of JJSV products. - Training Programs Execution: Lead education programs for surgeons and their staff, providing procedure and product training for customers and JJV staff. - Speaker Panel Development: Develop a broad speaker panel within the region for peer-to-peer education. - Educational Symposiums Leadership: Lead the execution of educational symposiums at regional and national conventions. - HCP Training Asset Development: Assist in developing new HCP training assets. - NPI Support: Support the execution of new product introductions (NPIs) as they relate to surgeon/staff education and train internal teams. - KOL Engagement: Maintain and leverage a Key Opinion Leader (KOL) database to develop strong KOL engagement plans. - Professional Partnerships: Foster partnerships with local professional bodies to drive external environment shaping and planning. - Education Concepts Development: Develop and implement concepts for technical and theoretical education. - Surround Sound Initiatives Leadership: Lead surround sound initiatives at major conferences. - Educational Projects Management: Organize educational projects, conferences, programs, advisory boards, and local training. - Internal Product Training Support: Support product training and knowledge dissemination within JJV. - Cross-functional Collaboration: Partner with Marketing, Clinical Services and other cross-functional teams to promote scientific evidence supporting JJV products. - Copy Clearance Process Support: Ensure accuracy in all JJV technical/clinical information. - Compliance Framework Collaboration: Ensure educational initiatives align with appropriate compliance frameworks. 3. Experience and Education Essential Qualifications: - Degree in Optometry, Ophthalmology, Science, Medicine, Pharmacy, Biology, or similar. - Proven experience working successfully in a team and managing project teams. - Strong budget management, presentation, and communication skills. - Analytical skills and fluency in German language. - Proficiency in business/technical English. - High ethical mindset and values. 4. Required Knowledge, Skills, Abilities, Certifications, and Affiliations - Advanced qualifications in Ophthalmology, specifically cataract and refractive surgery. - Minimum 4 years of experience in Surgical Ophthalmology. - Experience delivering training and presentations. - Proficiency in Microsoft PowerPoint, Word, and Excel. The anticipated base pay range for this position is between 93,500.00 EUR - 149,845.00 EUR. On top we offer an attractive benefits package. Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team! #LI-Fieldbased #LI-MR11 Required Skills: Budget Management, Eye Care, Eye Surgery, Ophthalmology, Optometry Preferred Skills:

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About the Team: The U.S. Foundational Therapies Platform (FTP) Business Unit brings together Takeda’s longstanding Immunology, Hematology, Lysosomal Storage Disorders (LSD), Alpha-1 Antitrypsin Deficiency and Transplant portfolios to support patients who rely on treatment over the long term, often for years or decades. United by a shared focus on continuity of care, reliability and sustained partnership, FTP is designed to deliver the foundational capabilities patients, caregivers and healthcare providers depend on at scale. You will join a culture grounded in collaboration, accountability, and respect for the patient experience. Working as one team, we connect patients and healthcare providers with the capabilities, teams and support necessary to deliver coordinated care across the healthcare ecosystem. Are you looking for a patient-focused, innovative-driven company to inspire you and empower you? Join us as a Rare Disease Business Manager – Primary Immune Deficiency and CIDP. As part of the PI/CIDP Sales Team, you will report to the Sr. Regional Business Director. How you will contribute: - Achieve sales quotas through driving new patient starts, sales in outpatient infusion centers and hospitals, and retention of patients on Takeda augmentation treatment. - Conduct customer engagements to deliver sales presentations, provide technical and administrative product information, and educate on neuromuscular conditions and various Takeda support resources. - Understand influence points within the office and how each individual affects diagnosis, treatment, and the Rx/referral/order. - Participate in community education events and conferences for healthcare professionals and patients. - Focus on healthcare professionals (Allergy/Immunology, Pulmonology, Infectious Disease, select Internal Medicine/Primary Care and Neurologists). Educate and inform the HCPs on Takeda brands for Primary Immune Deficiency and CIDP. - Analyze local and regional business/managed markets trends to build both long and short terms goals that lead to a successful business plan. - Collaborate with multiple teams (Marketing, Patient Services, Alternate Site Team, Integrated Health Systems, Market Access, and National Accounts) to ensure high levels of customer satisfaction and pull through opportunities within each geography. - Work compliantly in a matrix environment encompassing Patient Services, Specialty Infusion Pharmacies, and Managed Markets, which includes treating confidential patient information in accordance with Takeda practices and policies. - Embody and embrace the patient-centric culture aligned to our values of Takeda-ism and follow PTRB (Patient, Trust, Reputation, Business) as a guide in decision making KEY SKILLS - Excellent organizational and territory planning abilities. - Proven success as both a team player, independent contributor and collaborating in a matrixed organization to enhance business outcomes - Skilled in data acquisition and interpretation to develop effective sales strategies. - Conduct community education events for healthcare professionals, patients, and can work occasional nights and weekends. - Partners with and motivates extended team members to improve performance, fostering a culture of engagement and accountability. MINIMUM REQUIREMENTS - Bachelor’s degree – BS/BA. - 3+ years of successful selling experience in pharmaceutical, biotech or medical device and/or relevant clinical or industry experience.; OR 2+years of successful selling experience at Takeda. - Excellent verbal and written communication skills. - Proven ability to navigate complex selling environment and influence across various decision makers in key accounts. - Strong business acumen and strategic planning skills to identify and execute on selling opportunities. - Demonstrated territory planning, strategic account management and prioritization skills. Ability to interpret analytical data to create effective sales strategies. - Strong collaborative skills and ability to work within a matrix of cross functional partners on behalf of the customers served. • Understanding of payer access and reimbursement at territory, regional, and state levels. • Adaptability to changing market conditions and customer needs. • Demonstrated learning agility with ability to successfully develop and compliantly apply clinical expertise and selling skills. - Reside within the territory or supported geography. PREFERRED REQUIREMENTS - 5+ years of pharmaceutical sales experience, preferably in rare disease. - Sales experience with pharmaceutical or biologic products requiring coordination with patient access and market access teams. - Relevant clinical or industry experience. - Consultative / needs-based selling skills. - Experience working in a highly regulated marketplace. - Adept at leveraging emerging technologies, digital tools, and openness to AI-enabled processes. LICENSES/CERTIFICATIONS: - Valid Driver's License TRAVEL REQUIREMENTS: - Ability to drive and/or fly to accounts and occasional business meetings • Some overnight travel of up to 25-50% may be required depending on geographic assignment TRAINING REQUIREMENTS: - This position and continued employment is contingent upon the employee successfully passing mandatory product training which includes written and oral examinations. - External Takeda Hires Only: During that training period, the employee will be classified as a non-exempt employee and will be eligible for overtime during the training period only in accordance with applicable federal and/or state law but the employee will not be eligible for any Takeda related sales incentive programs and/or other production based bonuses.  The training period will consist of live instruction, independent study, role play, and other training related activities which should take no more than 8 hours per day and 40 hours total in a workweek.  - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status and will no longer be eligible for overtime.   They will then be paid on a bi-weekly basis and eligible to participate in various Takeda related sales incentive programs and/or contests. Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - CA - Virtual U.S. Hourly Wage Range: $66.11 - $90.91 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - CA - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No